David Cross Email & Phone Number

A dynamic Site Analyst at BaseBeyond, I drive IT excellence for Mars France, a global food industry leader. With over four years of experience, I enjoy onboarding new associates manage support activities, and assist with onsite projects with precision. My role includes coordinating external vendor visits and ensuring onsite operations.I excel in site documentation, asset management, and end-user training, while supporting video conferencing and hardware troubleshooting. Certified by Dell and Microsoft, I enjoy beta-testing new solutions for clients, planning Digital genius sessions for customers, deploying Evoko room systems. Passionate about delivering exceptional service, I thrive in diverse teams and tackle IT challenges with enthusiasm.

Listed skills include Troubleshooting, Active Directory, Sla, Lotus Notes, and 44 others.

• Site Analyst

  Basebeyond Gmbh For Mars France

  Feb 2019 - Present - Haguenau, Alsace, France

  Onboarding new associatesManaging and assigning support activitiesPrioritizing and managing onsite projects and roll-outs Coordinating external vendor site visitsSite documentation and knowledge articles for EU Help-desksAsset and stock management in HAM and SNOW in ServiceNowDelivering Digital Genius training sessions to end-usersServer monitoring Ariba procurement, reporting /documentationDeploying Windows builds to Office and Factory devices Video-conference support Polycom, Ms Teams RoomsEvoko booking systems deployment to sites in FranceAssisting global Infra team, troubleshooting Switches/NAS/Server hardware Ms Server 2019 and Azure supportPC Refresh program Active Directory management