Patrol Sergeant
Austin, Texas, United States
Within the Austin Police Patrol Division, I supervised a team of patrol officers in specific geographic response areas and aided in protecting the community during live emergency or planned events. • As project manager, planned Crowd Management Events, then coordinated efforts and information, independently, between a multitude of law enforcement and cross functional agencies as well as citizen stakeholders. Created after action briefs to determine best practices and improvements.• Utilized internal analytical software, recorded video, and social media platforms to analyze, investigate, and solve problems including Texas Penal Code violations, recovery of missing persons, assist individuals experiencing mental crisis as well as other non-life-threatening and life-threatening emergencies.• Prioritized, escalated, downgraded, or cancelled (analyzed) high priority cases from online operations, monitored response of appropriate field units, then quickly and effectively adapted as needed through process of resolution.• Used active listening techniques, to assess target threats and risks to themselves or others, then provided appropriate resources.• Adjusted communication styles to effectively communicate with subordinates, peers, and supervisors as well as citizen stakeholders. • Understand trauma, and how it effects the brain, and have developed appropriate coping mechanisms. • Understand the balance between protecting user data and protecting community safety.