Customer Resolution Manager
Current
Jul 2018 - Present
AeroLeads people directory · profile
Michael Crumbley Email & Phone Number
Customer Resolution Manager at TIAA, MBA
at
TIAA
2 work emails found
@tiaa.org
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Resolution Manager at TIAA, MBA
Location
Charlotte, North Carolina, United States
Company size
Who is Michael Crumbley? Overview
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Quick answer
Michael Crumbley is listed as Customer Resolution Manager at TIAA, MBA at TIAA, a company with 11532 employees, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at tiaa.org and a matched LinkedIn profile for Michael Crumbley.
Michael Crumbley previously worked as Customer Resolution Manager at Tiaa and Quality Manager at Aon Hewitt. Michael Crumbley holds Master Of Business Administration - Mba, Finance, 4.0 from Ashford University.
Company email context
Email format at TIAA
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{first}.{last}@tiaa.org
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AeroLeads found 2 current-domain work email signals for Michael Crumbley. Compare company email patterns before reaching out.
Profile bio
About Michael Crumbley
Experienced Quality Manager with a demonstrated history of working in the human resources industry. Skilled in KPI Implementation, Customer Satisfaction, Customer Retention, Curriculum Development, and Operating Budgets. Strong quality assurance professional with a Bachelor of Arts (B.A.) focused in Psychology from University of North Carolina at Charlotte.
Listed skills include Training, Curriculum Design, Employee Training, Human Resources, and 21 others.
Current workplace
Michael Crumbley's current company
Company context helps verify the profile and gives searchers a useful next step.
Tiaa
6 roles
Michael Crumbley work experience
A career timeline built from the work history available for this profile.
Quality Manager
- Prepared annual reporting on volume of calls monitored, average quality scores, trends, correlation to customer satisfaction in order to forecast trends and capacity needed for Quality team.
- Revamped quality call monitoring process by designing a new calibration process and new quality form. Led to increased calibration within 1 month of use.
- Developed a dashboard for reporting KPIs, to increase visibility, and allow for trending to be viewed at a per agent basis.
- Maintained a monthly scorecard that aggregated all data for the Quality and Sales team to allow for more targeted coaching to increase improvement, agent buy-in and knowledge retention.
- Created a monthly quality newsletter to ensure all trends were being communicated.
- Created various reports across several lines to help data to become more utilized and understood throughout the organization.
Apr 2014 - Mar 2018
Workforce Supervisor/Business Analyst
Apac Customer Services
Supported site director in site level Business Analysis. Profit & Loss (P&L) Analysis for site and region (multiple sites). Analyzed Revenue, Spread and EBITDA for site and region. Found trends and provided suggestions for improvements through savings and other programs. Created and improved reporting for Financial Analysis and Workforce Management..
Jan 2011 - Apr 2014
Director
A Better Place To Be Childcare
A Better Place to Be Childcare; Supervised staff of 5.Developed curriculum for after school program.Designed marketing strategy that led to highest initial enrollment over previous 10 years.Implemented new clubs and extracurricular activities for student retention as well as increasing new enrollment.Managed fundraiser to help purchase supplies and.
Feb 2010 - Jan 2011
Director
Ama After School
Director, Childcare, 2004 to 2010Created orientation program to facilitate the training and development of staff as well as other personnel actions.Facilitated workshops and orientation programs for new hires.Efficiently managed HR responsibilities for 10+ employees.Stimulated growth in enrollment by a new marketing method and exceptional customer service.
Jun 2004 - Feb 2010
Assistant Manager
Jersey Mike'S
Responsible for HR duties for a staff of 20.Functioned independently to oversee administrative actions.Implemented training and work retreats that reduced employee turnover.
Nov 1999 - Jun 2004
Team & coworkers
Colleagues at TIAA
Other employees you can reach at tiaa.org. View company contacts for 11532 employees →
BJ
Brianecia Johnson
Colleague at Tiaa
Charlotte, North Carolina, United States, United States
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SH
Sandra Holmes
Colleague at Tiaa
New York, New York, United States, United States
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ML
Martis Lopez
Colleague at Tiaa
Bogota, D.C., Capital District, Colombia, Colombia
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GM
Gabe Mendoza
Colleague at Tiaa
Flower Mound, Texas, United States, United States
View →
BS
Barbara Selig
Colleague at Tiaa
Orlando, Florida, United States, United States
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HS
Heramb Sawant
Colleague at Tiaa
Pune, Maharashtra, India, India
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TW
Taniya Walton
Colleague at Tiaa
Dallas-Fort Worth Metroplex, United States
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SK
Sowjanya K
Colleague at Tiaa
Edison, New Jersey, United States, United States
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DJ
Divyaa Jain
Colleague at Tiaa
Pune, Maharashtra, India, India
View →
MM
Miitch Menges
Colleague at Tiaa
Rock Hill, South Carolina, United States, United States
View →
Brianecia Johnson
Colleague at Tiaa
Charlotte, North Carolina, United States, United States
View →
SH
Sandra Holmes
Colleague at Tiaa
New York, New York, United States, United States
View →
ML
Martis Lopez
Colleague at Tiaa
Bogota, D.C., Capital District, Colombia, Colombia
View →
GM
Gabe Mendoza
Colleague at Tiaa
Flower Mound, Texas, United States, United States
View →
BS
Barbara Selig
Colleague at Tiaa
Orlando, Florida, United States, United States
View →
HS
Heramb Sawant
Colleague at Tiaa
Pune, Maharashtra, India, India
View →
TW
Taniya Walton
Colleague at Tiaa
Dallas-Fort Worth Metroplex, United States
View →
SK
Sowjanya K
Colleague at Tiaa
Edison, New Jersey, United States, United States
View →
DJ
Divyaa Jain
Colleague at Tiaa
Pune, Maharashtra, India, India
View →
MM
Miitch Menges
Colleague at Tiaa
Rock Hill, South Carolina, United States, United States
View →
2 education records
Michael Crumbley education
Master Of Business Administration - Mba, Finance, 4.0
Ashford University
Bachelor Of Arts (B.A.), Psychology
FAQ
Frequently asked questions about Michael Crumbley
Quick answers generated from the profile data available on this page.
What company does Michael Crumbley work for?
Michael Crumbley works for TIAA.
What is Michael Crumbley's role at TIAA?
Michael Crumbley is listed as Customer Resolution Manager at TIAA, MBA at TIAA.
What is Michael Crumbley's email address?
AeroLeads has found 2 work email signals at @tiaa.org for Michael Crumbley at TIAA.
Where is Michael Crumbley based?
Michael Crumbley is based in Charlotte, North Carolina, United States while working with TIAA.
What companies has Michael Crumbley worked for?
Michael Crumbley has worked for Tiaa, Aon Hewitt, Apac Customer Services, A Better Place To Be Childcare, and Ama After School.
Who are Michael Crumbley's colleagues at TIAA?
Michael Crumbley's colleagues at TIAA include Brianecia Johnson, Sandra Holmes, Martis Lopez, Gabe Mendoza, and Barbara Selig.
How can I contact Michael Crumbley?
You can use AeroLeads to view verified contact signals for Michael Crumbley at TIAA, including work email, phone, and LinkedIn data when available.
What schools did Michael Crumbley attend?
Michael Crumbley holds Master Of Business Administration - Mba, Finance, 4.0 from Ashford University.
What skills is Michael Crumbley known for?
Michael Crumbley is listed with skills including Training, Curriculum Design, Employee Training, Human Resources, Notary Public, Business Process Management, Operating Budgets, and Accounts Payable.
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