David Schott Email & Phone Number

United States

Lbrands - Columbus OH

Manages a portfolio of Information Security and Asset Protection initiatives.

Columbus, Ohio Area

• Control Self-Assessment and Vendor Management Lead for a domestic and off-shore engineering organization responsible for delivering firm-wide Voice and Digital (Social Media) servicing channels. Identify control.
• Architected/executed a 4-track Audit Preparation Program that enabled the ECCS (Enterprise Contact Center Services) Intelligent Call Routing team to self-identify 30 new issues and plan for remediation ahead of the.
• Partnered and negotiated with Digital Marketing, Public Relations, and the Social Media Servicing Teams to develop and implement enhanced control processes in order to remediate high risk Audit Issues in the Social.
• Established standards and best practices used by IT Control Assessors for continuous control assessments and delivery of remediation plans
• Achieved Satisfactory rating on 2014 Social Media Audit Exam & Social Media Servicing Follow-up Audit
• Significantly increased the maturity of the risk management framework within ECCS mitigating risk exposure across multiple critical applications by managing the timely delivery 400+ remediation plans

Columbus, Ohio Area

• Responsible for the delivery of contact center technology solutions (IVR/Call Routing/Predictive Dialers/Call Recording) supporting multiple business partners across the organization. Managed full software development.
• Managed/delivered the largest intelligent call routing platform conversion in the industry (Geotel to Genesys). Project was highly visible and presented significant operational risk to an environment responsible for.
• In addition to project delivery, I was chosen to assume the following lead roles: o Business Continuity Coordinator o Demand Management Lead o Risk Management Lead
• Architected/executed OP-EX reduction program that identified $2.2MM identified savings/3K+ reduction of hours

Columbus, Ohio Area

• Guided and influenced team of 5 Application Developers to create, unit test, and maintain source code aligned to Technology Roadmap, Code Quality Standards, Security Standards and Firm Development Standards. Provided.
• Lead the migration of IVR infrastructure from an In-House to a Managed Services model reducing TCO (Total Cost of Ownership) by $1MM+ annually
• Implemented code peer reviews and enhanced testing processes that reduced defects and increased speed to market
• Identified/Implemented an automated proactive monitoring and alerting solution (Hammer) that led to significant reduction in IVR downtime
• Delivered numerous SDLC projects to enhance the customer experience and increase self-service resolve rate