David Shih Email & Phone Number

Union City, Ca, Us

Mountain View, California, Us

• Facilitated and monitored customs clearance of cargo into 47 unique countries• Strategized with brokers to determine efficient and cost-effective routes to highly-regulatory destinations• Identified and implemented Harmonized Tariff Codes and ECCN numbers for parts and finished goods• Arranged inbound bookings via air and sea with freight forwarders to bring goods to 3PL distribution center• Guided 3PL agents regarding fulfillment instructions to ensure all orders are shipped within 24 to 48 hours• Updated clients and cross-functional teams on requests for quotes, lead-times, and shipping statusSelected Accomplishments- Contributed to a 98.6% on-time delivery rate of customer orders - Lowered organization’s UPS transportation cost by 36% during 1st year of employment- Achieved a $213,000 average yearly reduction in 3PL handling fees

Shatin, Hk

• Communicated order details to relevant stakeholders from initial processing to delivery• Interfaced with overseas headquarters and contract manufacturers to establish on-time shipping windows• Generated and distributed quotations to sales team for commodity, freight, and import fees• Maintained accurate inventory by performing quarterly physical stock count and updating results in ERP portal• Evaluated transportation costs from suppliers and negotiated contracts for more competitive rates• Assisted finance department with invoice reconciliation and month-end closingSelected Accomplishments- Renegotiated contract with FedEx which led to annual savings of over $125,000 - Successfully shipped 99.2% of client orders within 24 business hours of release- Initiated plan to reorganize warehouse stock which led to the creation of 25% more storage space

Union City, Ca, Us

• Coordinated collection and allocation of 2,000+ direct-to-customer packages daily through various cargo modes • Conducted monthly and quarterly inventory audits across 8 warehouses and presented results to executive team• Packed, labeled, and properly certified 20-25 dry ice shipments daily• Processed purchase orders to replenish stock and mitigate backorders• Assessed freight charges on a regular basis from FedEx, UPS, USPS, and DHL • Investigated credit card chargebacks + potential fraudulent transactions and contested said issues when warrantedSelected Accomplishments- Minimized backorders by 83% by prioritizing top-selling items and forecasting future trends - Researched for and incorporated shipping software which combined package processing of all carriers- Decreased amount of shipped fraudulent transactions by 75% within first 3 months of employment