-Review and assess completed podcast episodes to ensure all audio components have met the client's desired level of satisfaction. -Provide detailed quality reports on any areas of improvement.-Triage with editing department to identify and correct quality issues and ensure episodes are released at the requested deadline.

Maintained and updated SAP pricing records at the appropriate condition levels. Implemented Sales Deals, Discounts and approved allowances in SAP. Calculated customer credits to be processed from backup received from the distributors. Investigated, analyzed and resolved any and all differences between expected customer payout and the CT calculated payout including location differences, pricing differences and any other issues. Utilized the following systems – Price Fx, SAP, Qlikview and Excel. Worked with the customers to ensure timely and detailed submissions to reduce disputes as well as with the sales team to ensure all programs are executed and provided to the Pricing Team.

Maintained customer accounts from over 60 distributors in 7 states.Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers. Responded to all customer inquiries and concerns in a timely manner as well as overseeing every aspect of the ordering and shipping process. Served as the primary point of contact for not only the customer base, but all internal departments (transportation, production, sales). Worked across a wide range of positions to resolve any and all outstanding issues. Escalated any issues to the correct management representative on a timely basis. Maintained copious records and files to support any credits/debits issued. Utilizes SalesForce, SAP and other processing programs to catalog daily shipment activity as well as credits/ debits issued. Completed a successful conversion to entirely new processing software (SAP). Exceeded annual service goals achieving bonuses and salary increases each year.

Duties included the scanning, printing and copying of legal documents for the extensive customer base of law firms within the Philadelphia area. Helped to synthesize client's requests to be easily processed by printing department. Maintained excellent communication between customers and home office to meet stringent deadlines, avoid costly delays and retain clients in a very competitive environment. Served as informal liaison to various IT support networks and helped to trouble shoot technical difficulties as needed. Worked with dispatch to ensure timely deliveries and pick ups of all incoming copy work