David Cu Email & Phone Number

United States

Los Angeles, California, United States

Los Angeles, California, United States

Led the development of an onboarding platform designed to simplify processes and improve the customer experience. Prioritized user needs to automate manual workflows, making the product more intuitive for both customers and internal teams. Oversaw integrations with widely-used financial tools to ensure a seamless experience that aligned with user behaviors.• Worked closely with teams to ensure each product iteration enhanced the user journey.• Improved system processes by focusing on user feedback, leading to higher satisfaction rates.

Los Angeles Metropolitan Area

Collaborated with teams to ensure every product delivered was of the highest quality, with a strong focus on the end-user experience. Implemented thorough testing processes, helping to launch a SaaS product praised for its reliability and ease of use.• Developed user-centric test plans, resulting in smooth and successful product releases.• Engaged with stakeholders to resolve issues quickly and improve overall product quality.

Los Angeles Metropolitan Area

Established and maintained comprehensive test suites, strategies, and plans, which led to the successful launch of multiple flagship SaaS products, including Arcade, Kit Generator, Portal, and Thermal. Managed both internal and external beta testing processes, collecting valuable feedback to enhance the product experience.• Participated in agile scrum ceremonies, ensuring product risks were communicated and addressed.• Facilitated collaboration between internal and external teams to deliver high-quality product releases.

Los Angeles Metropolitan Area

Managed the full product lifecycle of Output Hub by creating detailed product requirements, developing product prototypes, and overseeing the successful launch, which resulted in a 30% reduction in customer support inquiries.• Prioritized user-centric product enhancements, improving satisfaction and reducing friction points.• Collaborated with cross-functional teams to align product development with user needs and expectations.

Los Angeles Metropolitan Area

Planned and executed a seamless migration from Freshdesk to Zendesk, resulting in an improved user experience for both customers and internal teams. Managed customer inquiries and product documentation, contributing to a more efficient support system.• Triaged customer inquiries across technical and sales support.• Maintained and updated product documentation to streamline the support process.