David Cunha, Mba Email & Phone Number

Orlando, Florida, United States

San Antonio, Texas, United States

• Director of Housing & Residence Life for Texas A&M University-San Antonio.• Developed client relationship between American Campus Communities and Texas A&M University-San Antonio through strategic initiatives and collaborations between multiple university departments.• Oversaw the final stages in a new start project through warranty inspections and assessing an asset preservation plan focused on facilities preventative plan.• Hiring manager for over 30 positions, from facilities to management and behind the entire strategic hiring and onboarding plan of company talent.• Set, monitored and achieved asset objectives in sales, services, quality, curb appeal and facilities preservation.• Created a welcoming environment to guests and ensured that they were part of a community with friendly staff and courteous service at all times.• Oversaw day-to-day business operations on leasing floor by fostering deep professional relationships with university contacts and customers.• Oversaw 17 onsite employees and all property employees, from hiring to onboarding and development.• Active consultant on development and implementation an alternative accommodation plan, including local contracts with area hotels, resulting in maximized occupancy and increasing yearly revenue by 2.5%.• Able to generate an organic extra growth of 3% in revenue yearly due to increase on rates based on strategic initiatives implemented to increase the number of leads and traffic foot.• Established an average annual expense control of 11% during the last three years through review of contracts, new vendor agreement sand strategic partnerships.• In year 2 (2019-2020), successfully reached number 1 among 169 assets at the company level, reaching 100% of participation in customer service feedback, and ranking within the top 25 assets on client satisfaction.• Successfully leased 100% of a property in year 4, which is currently generating an 18% increase in revenue from the prior year.

Laredo, Texas Area

• Managed the financial education, employability, and health and wellness Residence Life & Student program for a population of over 650 students.• Supervised a staff of 16 resident assistants, overseeing payroll, conducting staff evaluations, development, and training.• Handled, prioritized, and problem-solved multiple tasks connected to multiple projects at the time.• Managed and trained 16 supervisees and 5 members of the management staff in leasing, marketing, and customer service, resulting in the generation of more than $3,300,000 during the fiscal year.• Worked with change management and transition teams to implement training and integrated systems with new systems and processes.• Increased customer service feedback by 10% and customer satisfaction by 18% compared to the previous fiscal year through the design and execution of a new strategic plan.• Managed communication across departments to schedule and plan recurring meetings to ensure the team was bought into projects and the overall company mission.• Maintained accurate accounts receivable and prepared financial statements, reports, and audits.• Addressed staff needs and conducted yearly employee performance reviews.• Trained staff on tenets of office etiquette, curb appeal, sanitation and cleanliness.

• Developed a strategic marketing plan achieving an increase in the occupancy of university housing and maximizing income for the community.• Performed detail analysis of target markets and developed successful marketing strategies.• Collected market data (Shopped the competition, rated comparisons, etc.) and prepared weekly market surveys.• Met with a diverse group of prospective tenants to show vacant apartments, explain terms of residency, and provide information about local areas, in accordance with fair housing laws.• Completed daily reports for the Property Manager and Regional Manager to review the progress in regards to leasing and renovation progress.• Managed and trained employees on student housing policy, customer service, leasing process and phone etiquette.• Marketed a property that represented 9.4% of the student body with the extension to different school departments providing the best possible customer service while generating income at the same time.• Reached final occupancy of 97% and exceeded budget expectations by 95% by developing a unique strategic marketing plan.• Reduced waiting times by over 30% for clients by implementing a customer service plan related to leasing questions.• Managed social media, marketing and advertising for College Edge by creating flyers to promote events and important dates.• Established a partnership with different local communities to collect donations, generating savings in the rental budget of more than 25% of the money allocated for the fiscal year.

• Assisted residents adjust to the transition from home to college by focusing on the meaning of community life.• Developed an inclusive community among 650 residents, maximizing positive resident interactions.• Mediated and provided conflict resolution in a professional and timely manner.• Collaborated with different on campus departments such as athletics department and institutional advancement.• Organized programs, based on a given programming model, for residents to interact with each other and also to be educated.• Cultivated an atmosphere that supports Texas A&M International University’s commitment to diversity.• Managed various administrative duties including maintenance requests, incident reports, and room transfers.• Achieved for two consecutive years, as Resident Assistant, an average of 18 community-building events per semester.• Coordinated home move and initial welcome of more than 650 students to a university setting.

Master'S Degree, Business Administration

Bachelor'S Degree, Business Administration & Finance

Associate'S Degree, International Business