David Cutillas Carrillo
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David Cutillas Carrillo Email & Phone Number

SERVICE MANAGER SPAIN, PORTUGAL AND FRANCE - CUSTOMER and AFTER SALES at TCL Communication
Location: Greater Madrid Metropolitan Area, Spain, Spain 13 work roles
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Current company
Role
SERVICE MANAGER SPAIN, PORTUGAL AND FRANCE - CUSTOMER and AFTER SALES
Location
Greater Madrid Metropolitan Area, Spain, Spain
Company size

Who is David Cutillas Carrillo? Overview

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David Cutillas Carrillo is listed as SERVICE MANAGER SPAIN, PORTUGAL AND FRANCE - CUSTOMER and AFTER SALES at TCL Communication, a company with 1844 employees, based in Greater Madrid Metropolitan Area, Spain, Spain. AeroLeads shows a matched LinkedIn profile for David Cutillas Carrillo.

David Cutillas Carrillo previously worked as Customer Care Manager at Tcl and Head of Customer Service and After Sales Spain and Portugal. DPD/DPO Manager. at Oppo.

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Email format at TCL Communication

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TCL Communication

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Profile bio

About David Cutillas Carrillo

Experienced Project Manager with vast IT experience and customer service professional with more than 10 years of experience helping customers and resolving product and service issues. Eager to support companies in building an impeccable reputation by providing top-class customer support. Through purpose consultancy, training and coaching I develop the right skills and mindset to drive the transformation purposedriven.

Listed skills include Liderazgo De Equipos, Liderazgo, Planeamiento De Proyectos, Cambio Organizacional, and 16 others.

Current workplace

David Cutillas Carrillo's current company

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TCL Communication
Tcl Communication
SERVICE MANAGER SPAIN, PORTUGAL AND FRANCE - CUSTOMER and AFTER SALES
Madrid, ES
Website
Employees
1844
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13 roles

David Cutillas Carrillo work experience

A career timeline built from the work history available for this profile.

Service Manager Spain, Portugal And France - Customer And After Sales

Madrid, ES

Customer Care Manager

Current
Tcl

Madrid, Comunidad De Madrid, España

Optimize the tools and implement new process to improve the productivity of the service by developing and redefining the service procedures, refund policies and service standards. Identification of key metrics and ownership of efficient reporting around customer service. Ensure as a part of business operations team that our customer service operate.

Mar 2021 - Present

Head Of Customer Service And After Sales Spain And Portugal. Dpd/Dpo Manager.

Madrid Area, Spain

Service design (including UX, webservices and tools) for a pleasured, efficiency, fun and effective after sales structure. Becoming in July 2020 the most valued brand in service for customers (OCU July 2020 Analysis)Devise, develop and management nationwide field service network including all keypoints, SLA, IT Security and GDPR management.Been always on.

Apr 2018 - Jul 2020

Customer Solutions Consultant

Madrid Area, Spain

Challenger of conventional wisdom. Always ask WHY. Improve the user experience through smart, strategic thinking that anticipates outcomes, I figured out what makes teams tick, trains and transforms individuals into top-performers, leading changes that drives efficiency and profitability.Evaluation and control of KPI, control of purchases and negotiation.

Mar 2017 - Oct 2017

Mobile Device Repair Service Center Purchasing Manager

Madrid

Having the process improvement and costs reduction in mind, I rethought and transformed the purchasing model based on static forecasts into a dynamic model, introducing all the variables to consolidate international and local purchases. I expanded the negotiation in the APAC market by buying better quality equipment, goods and services at competitive.

Sep 2016 - Feb 2017

Store Manager - Clínica Informática El Corte Inglés / Fnac / Worten Soluciona

Microma S.L

España

Working as a store manager does not mean being the boss, but get the respect of colleagues through the ability to inspire and motivate others to achieve excellent results.I designed a new business model incorporating Service Points within the points of sale and managed the account results, P&L, and all the KPIs to make the business profitable.Maximizing.

Nov 2010 - Jul 2016

Graphic Designer Freelance 3D Y 2D

Paralex

Alicante

Freelance, 3D and photorealism, architecture, interior design animations. 2D graphic arts, creativity, advertising and multimedia.Jobs for: El Corte Inglés, Terrapilar, Aikon, 2D2, and more.

Dec 2004 - Dec 2010

It, Computer And Automation Systems Engineer

Paralex

Alicante

Windows, Apple and Linux based computers repairs and maintenance. Installation and automation equipment sales, maintenance of networks and systems. Problem solving. Installing PBXs, VoIP,

Dec 2004 - Dec 2010

It Professional Teacher

Mecemsa Consultores

Alicante Y Provincia

Teaching privately and in public institutions such as the University of Alicante, Cultural Centers of the Provincial Council of Alicante and entities such as Caja de Ahorros del Mediterraneo (CAM), as well as regulated training centers.

Jan 1998 - Oct 2010

Sales Representative

Alicante

Advice and sale of mobile telephony terminals and 3G data cards. Activation of lines and after-sales service to the client.

Oct 2004 - Sep 2005

Retail Assistant Manager

Alicante

Provide support for the manager, cover them, and look after the staff. Keep a happy store ticking over and running smoothly. Making sure the shop runs smoothly Meet the store's monthly targets and handle budgetsDeal with any enquiries and complaints and monitor customer serviceServe customers as needed

Jan 2004 - Sep 2004

Specialist Seller

Alicante

Apple Computer Technical Specialist systems. Sale, repair and configuration of Apple products and technical support for customers.

Jun 2002 - Jun 2003

Specialized Computer Seller

Alicnet

Seller Specialized in the computer section. Advice and retail of computer components, software and mobile telephony.

Apr 2001 - Mar 2002
Team & coworkers

Colleagues at TCL Communication

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FAQ

Frequently asked questions about David Cutillas Carrillo

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What company does David Cutillas Carrillo work for?

David Cutillas Carrillo works for TCL Communication.

What is David Cutillas Carrillo's role at TCL Communication?

David Cutillas Carrillo is listed as SERVICE MANAGER SPAIN, PORTUGAL AND FRANCE - CUSTOMER and AFTER SALES at TCL Communication.

Where is David Cutillas Carrillo based?

David Cutillas Carrillo is based in Greater Madrid Metropolitan Area, Spain, Spain while working with TCL Communication.

What companies has David Cutillas Carrillo worked for?

David Cutillas Carrillo has worked for Tcl Communication, Tcl, Oppo, Media Markt, and The Service Group Proceso S.L..

Who are David Cutillas Carrillo's colleagues at TCL Communication?

David Cutillas Carrillo's colleagues at TCL Communication include 祚发刘, Nagalakshmi Manchu, Saeed Ahmed, Mayra Camargo, and Elvis Jiang.

How can I contact David Cutillas Carrillo?

You can use AeroLeads to view verified contact signals for David Cutillas Carrillo at TCL Communication, including work email, phone, and LinkedIn data when available.

What skills is David Cutillas Carrillo known for?

David Cutillas Carrillo is listed with skills including Liderazgo De Equipos, Liderazgo, Planeamiento De Proyectos, Cambio Organizacional, Ventas, Gerencia De Ventas, Proceso De Ventas, and Microsoft Office.

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