Samuel C. Email & Phone Number

Premier provider of diversified business process outsourcing and information technology outsourcing solutions to commercial and government clients worldwide; Handling incoming user calls in a professional and courteous mannerAssigning computer incidents and tasks to correct support groupsProcessing e-mail and voice mail incidents and tasksTroubleshooting computer issuesAssisting users in correcting minor software issuesProviding ticket status to usersEscalating… Show more Premier provider of diversified business process outsourcing and information technology outsourcing solutions to commercial and government clients worldwide; Handling incoming user calls in a professional and courteous mannerAssigning computer incidents and tasks to correct support groupsProcessing e-mail and voice mail incidents and tasksTroubleshooting computer issuesAssisting users in correcting minor software issuesProviding ticket status to usersEscalating high-severity issues Show less

Provider of integrated recruiting and staffing solutions to meet the evolving needs and priorities of companies and job candidates; Handling incoming user calls in a professional and courteous mannerAssigning computer incidents and tasks to correct support groupsProcessing e-mail and voice mail incidents and tasksTroubleshooting computer issuesAssisting users in correcting minor software issuesProviding ticket status to usersEscalating high-severity issues

Provider of creative outsourcing solutions for customer care, technical support, sales, IT consulting, customer relationship management, and interactive voice response needs; Handling incoming customer calls in a professional and courteous mannerIdentifying and troubleshooting consumer DSL problemsProviding customer DSL order status upon requestEscalating customer-reported network problems to the Maintenance Control Organization

In a team environment co-created and executed research strategies for the development of new products and services, enhancement of customer services, and customer communication initiativesIdentified resources and monitored industry trends to identify opportunities and threats presented by competitors and new technologiesDeveloped customer profiles and prospect lists for product and service offerings as well as economic development initiatives. Proficient in Dun & Bradstreet Market… Show more In a team environment co-created and executed research strategies for the development of new products and services, enhancement of customer services, and customer communication initiativesIdentified resources and monitored industry trends to identify opportunities and threats presented by competitors and new technologiesDeveloped customer profiles and prospect lists for product and service offerings as well as economic development initiatives. Proficient in Dun & Bradstreet Market Spectrum and Claritas Compass as well as various customer information systemsDirected development and maintenance of customer relationship management and sales tracking Microsoft Access databasesProvided periodic statistical, financial, and consumption analysis of existing market programs to ensure profitability and continued market potentialActively served on cross-functional teamsServed as computer hardware and software resource for Marketing group Show less

Retrieved and processed customer load profile data using MV90 software packagePerformed statistical analyses of customer load profile data using Lodestar software packageDeveloped & provided ad hoc reports to billing, rates, meter and engineering departments using SAS, Lotus 1-2-3, Lotus Approach, Microsoft FoxPro, Microsoft QBasicAssisted others with database and spreadsheet developmentEdited invalid load dataIdentified meter and load data recorder problems and coordinated… Show more Retrieved and processed customer load profile data using MV90 software packagePerformed statistical analyses of customer load profile data using Lodestar software packageDeveloped & provided ad hoc reports to billing, rates, meter and engineering departments using SAS, Lotus 1-2-3, Lotus Approach, Microsoft FoxPro, Microsoft QBasicAssisted others with database and spreadsheet developmentEdited invalid load dataIdentified meter and load data recorder problems and coordinated with field personnel on the correction of those problemsDocumented data retrieval and analysis procedures Show less

Retrieved and processed customer load profile data using MV90 software packagePerformed statistical analyses of customer load profile data using Lodestar software packageEdited invalid load dataIdentified meter and load data recorder problems and coordinated with field personnel on the correction of those problemsDocumented data retrieval and analysis procedures

Retrieved and processed customer load profile data using MV90 software packagePerformed statistical analyses of customer load profile data using Lodestar software packageCompiled and filed monthly load statistics books