Operations Analyst, Service
Mississauga, Ontario, Canada
Key Accomplishments:Project Management – Created system to standardize forecast and revenue recognition processes for ongoing Digital Health projects (~$8MM annual revenue) and their subsequent service contracts, while facilitating weekly cross-functional leadership meetings. This resulted in optimized project resource allocation, increased ability to meet financial targets, and elevated customer experience throughout pre-sales to post-sales process.Data Accessibility – Spearheaded culture of data accessibility and integrity by generating comprehensive Power BI dashboards and introducing processes to strengthen system data quality. These were used to provide business leaders with instant access to information, identify cost reduction opportunities and automate existing processes within the Service Organization.Financial Planning & Analysis – Established and owned monthly financial reporting to influence strategic planning, provide decision support, and resolve revenue process gaps for Service Organization (~$15MM annual revenue). In addition, managed customer billing and invoicing for all on-demand service activities (~$1MM annual revenue).FY 2021 - Rising Star Performance AwardFY 2021 - Global Compliance ChampionBaxter is a leader in healthcare (~$15B annual revenue) that focuses on renal care, infusion therapy, pharmaceuticals, clinical nutrition, and surgery. Baxter creates and develops products and services that contribute to the well-being of patients and support healthcare providers in their efforts to improve patient care, enhance treatment outcomes, and sustain life. Joined Baxter in December 2021 through their acquisition of Hillrom. News link: https://www.baxter.com/baxter-newsroom/baxter-completes-acquisition-hillrom-creating-15-billion-global-medtech-leader