David Dahrsnin Email & Phone Number

Rochester, New York, United States

• Assist the Individual or the Individual’s family or representative, as appropriate, in arranging for, directing and managing services that are intended to supplement, but not duplicate, the Support Coordination service.• Serve as the agent of the Individual or family to assist in identifying immediate and long-term needs, developing options to meet those needs and accessing identified supports and services.• Provide practical skills training to enable families and Individuals to independently direct and manage program services.• Provide information on recruiting and hiring self-directed employees, managing workers and providing information on effective communication and problem solving.• Provide support in developing a support and spending plan while providing continuous monitoring of the individual's spending plan.• Develop back-up plans to mitigate potential risks to the health and safety of the Individual.

Rochester, New York Area

• Managed a team of three training professionals that delivered 325 customer “go-live” training engagements in the 2018 calendar year with an average customer satisfaction score of 97% satisfied.• Managed a team of three trainers that developed and delivered 150 hours of newly created training to over 300 customers in the 2018 calendar year with an average customer satisfaction rating of 96% satisfied.• On-boarded employees from two acquired companies in less than 30 days with no disruption to external client focus and maintained client satisfaction scores of greater than 90% satisfaction during integration process.• Scaled three training professionals in three months to grow the team’s capacity from training 5 new internal customers per month to training 15 new internal customers per month a with an average customer satisfaction score of 98% satisfied.

Rochester, Ny

• Managed over 180 projects for a single client in the 2016 calendar year with a total revenue value of $1.23M.• Managed eight different remote teams over the 2016 calendar year for completion of 22 global training projects.• Managed a learning and development project with a $400K budget and a development team 15 to design, develop and implement systems training for 150 sales executives at a national sales roll-out in less than 90 days.• Managed a $150K budget and a team of 3 to develop a Leadership Video for a national training event and eventual kiosk display in less than 30 days.• Managed a $90K budget and a team of 6 to design, develop, test and implement 4 eLearning solutions to a national sales meeting in less than 60 days.• Maintained a 62% profit margin year over for all projects completed in 2016.

Rocheter, New York

• Designed and implemented curriculum paths for 5 different job categories enabling business to engage new customers in less than 6 months.• Managed a $650K budget to design, develop and pilot 13 instructor facilitated courses within a 6 month period.• Managed the engagement of 3 external consultants to budget and timelines to develop curriculum with greater than 90% customer acceptance during pilot phase that resulted in a 40% decrease in revision time.• Rapidly deployed localized curriculum to audience of 63 in less than 4 weeks enabling employees to secure 12 new projects totaling $2.4M in revenue.

Rochester, New York

• Developed and delivered training 4 weeks prior to major product roll-out for Channel Directors and Managers that enabled employees to increase sales 3% over previous year’s sales. • Developed and delivered training 3 weeks prior to major product roll-out for Third-Party Resellers (Agents) that enabled Agents to increase sales 2% over previous year’s sales.• Updated company’s product sales training for only $25K within 4 weeks which resulted in a customer acceptance rating of greater than 90%.

Rochester, New York

• Designed and developed e-Learning training for Cisco Network Admission products within a 2 month period on a $50K budget resulting in a 90% customer acceptance rating during pilot.• Effectively acted as lead designer and developer for complete revision of e-Learning training for Cisco’s Security portfolio over an 18 month period with a $450K budget which resulted in a 96% customer acceptance rating.• Designed and developed e-Learning technical training for Cisco’s Voice Security portfolio within 2 weeks with only a $15K budget.

Rochester, New York

• Managed all global sales and customer training for $20M health care product line within budget and timelines.• Managed all aspects of the design, development and production of training materials for global product launch resulting in 90% customer satisfaction.• Effectively managed external vendors resulting in a $300K reduction in training development costs.• Negotiated for the support of Product Engineering through out the design and development phasesof curriculum resulting in a 20% reduction of development costs.• Consistently delivered global curriculum 3 months prior to each new product roll-out enabling sales to secure 18 new installs within 12 months totaling $3.1M in revenue.

Webster, New York

• Managed team of 4 web developers and 1 external consultant to create new product website for global trade show within 4 weeks on a $40K budget that resulted in 100% customer satisfaction.• Developed process for decreasing the time required to build and implement internal facing web portals for new product introductions by 12%.• Effectively managed a team of 6 to build computer based training classroom for under $20K that created $100K of revenue within 6 weeks of operation.

Rochester, New York

Rochester, New York

Rochester, New York

Leesburg, Virgina

Rochester, New York

B.S., Film & Television

B.S. degree in the study, creation and marketing of long form theatrical, episodic broadcast and short form documentary.

Percision Manufacturing Of Optical Components

Certificate in the design, manufacture and inspection of precision (non-consumer) optical components.

Percision Manufacturing

Certificate in the design, manufacture and inspection of precision machined components.

M.S., Instructional Systems Design

M.S. in the design, development, delivery and evaluation of adult education and training..

A.A.S., Audiovisual Technology

A.A.S. degree in the selection, usage and deployment of image capture, ingest, edit and display technology for theatrical, broadcast.