OptumInsight supporting John Muir Health. Former role transitioned into Optum, along with seniority.Managing a team supporting ServiceNow ITBM and ITSM, and an array of business systems supporting hospital Security, Nutrition, Facilities, etc.Also managing a team of database administrators and systems analysts supporting Epic Clarity and hundreds of other databases, Business Intelligence supporting BusinessObjects, Epic extracts with SSIS, Integrations using InterSystems.

Managing a team supporting Workday ERP Human Capital, Finance, and Supply Chain, Kronos, ServiceNow, and several business and facilities applications.Managing a team of database administrators and systems analysts supporting Epic Clarity and hundreds of other databases, Business Intelligence supporting Business Objects and Qlik, Epic extracts, Integrations

Managed Epic Revenue Cycle teams supporting Resolute Hospital Billing, Resolute Professional Billing, Resolute Home Health Billing, Tapestry, Cadence, Grand Central, and ancillary systems including Hyland OnBase and MediQuant DataArk.Management and support for other business applications during a Workday implementation project.

Filled in as manager for two months and led the discovery efforts to consolidate business systems into a single ERP solution.Assisted in the management of Business Systems including Workday core HCM, McKesson supply chain, Taleo, Halogen, Kronos, as well as over 30 smaller business applications.Continued Epic data extracts.

Developed Epic Clarity reports and extracts for SBO and HIM including: Hospital Billing, Professional Billing, HIM Coding & Abstracting, and Home Health. Tools included Epic Reporting Workbench, Crystal Reports, InfoView, SQL, and Microsoft SQL Server Integration Services (SSIS). Developed a tool for SQL extracts with a query repository, table-driven schedule, and log entries.

Developed reports and automated functions for Revenue Cycle areas using SQL, VBS, ASP, and HTML. Provided support for the billing department’s daily processes and associated software. Key responsibilities included: issue resolution, ensuring claims were received and processed by payers, vendor liaison, monitoring daily processes, created documentation and training manuals, and desktop and printer support.

Customer service. Scheduled medical imaging procedures with patients. Cross trained and trained new hires.