Dave Brady

Dave Brady Email and Phone Number

Vice President of Sales and Service @ RealTruck.com
Ocala, FL, US
Dave Brady's Location
Ocala, Florida, United States, United States
Dave Brady's Contact Details

Dave Brady work email

Dave Brady personal email

About Dave Brady

Throughout my 25+ year career of consistent contributions in senior leadership positions I have focused on building and developing high performing teams to deliver exceptional results. My experience includes leadership positions in customer service, sales, call center, and fulfillment operations. I am drawn to environments rich with people, processes, and technology. I thrive on the opportunity to help organizations improve the customer experience and maximize performance and profitability. I have a very engaged leadership style focused on creating win/win/win scenarios for the organization, the customer, and employees.Areas of Expertise:Ecommerce, Contact Center Operations, Customer Experience, Sales, Business Process Outsourcing, Leadership, Technology, Strategic Planning, Fulfillment, Continuous Process Improvement, Staff Development, Quality Control & Assurance, Performance Management, Lettershop, Presort and Commingling services, Remote Work, Vendor Management, Profit & Loss Management, Team Building, Project Management, Training

Dave Brady's Current Company Details
RealTruck.com

Realtruck.Com

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Vice President of Sales and Service
Ocala, FL, US
Dave Brady Work Experience Details
  • Realtruck.Com
    Vice President Of Sales And Service
    Realtruck.Com
    Ocala, Fl, Us
    View
  • Realtruck.Com
    Vice President Of Sales And Service
    Realtruck.Com Aug 2019 - Present
    Ann Arbor, Michigan , Us
    $350MM e-commerce business specializing in truck and Jeep accessories. We provide an immersive and engaging experience for enthusiasts with expert advice and comprehensive information and consultation to ensure our customers experience first class service and support.
    View
  • Tcs - Time Customer Service, Inc.
    Vice President Operations
    Tcs - Time Customer Service, Inc. May 2017 - Jan 2019
    Tampa, Fl, Us
    I was directly responsible for TCS’s mail operations which included inbound mail processing and outbound mailing services. The Mail Processing team consisted of 60 onshore employees supported by 90 associates offshore in Pune, India. Our highly automated mail processing operation was driven by sophisticated technology where media is opened, prepped, sorted, and scanned into our image workflow system for quick and accurate processing. Mailing Services occupied a 230,000 SF facility with approximately 170 employees operating to execute mail campaigns with quality and speed in the form of bills, renewals, and correspondence mail pieces for 50 plus clients, along with direct mail, premiums, magazine replacements, and product fulfillment. I provided leadership, vision, strategic planning and development for a management team of 4 direct reports. P&L responsibility for a $35MM operating budget.
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  • Tcs - Time Customer Service, Inc.
    Vice President Customer Care
    Tcs - Time Customer Service, Inc. Aug 2015 - May 2017
    Tampa, Fl, Us
    P&L responsibility for a $25MM multi-channel contact center operation spanning two onshore operations in Florida and offshore operations in India and the Philippines providing customer care for one of the largest branded media companies in the world. Provided leadership, vision, strategic planning and development to a management team of 7 direct reports.
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  • Tcs - Time Customer Service, Inc.
    Vice President Teleservices
    Tcs - Time Customer Service, Inc. Sep 1999 - Aug 2015
    Tampa, Fl, Us
    P&L responsibility for a $10MM multi-channel contact center operation providing multi-channel customer service and sales for a broad base of Fortune 500 clients specializing in print and digital media including. Provided vision, leadership, development and strategic planning to a management team of 7 direct reports.
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  • Expert Global Solutions (Now Alorica)
    Director Of Operations
    Expert Global Solutions (Now Alorica) Oct 1996 - Sep 1999
    P&L responsibility for leading a $20MM operation consisting of 8 call centers providing telemarketing sales for fortune 500 companies including AT&T, MCI, Sprint, and Discover. Provided leadership, vision, training, development and strategic planning for the division consisting of 1 Site Director, 7 Center Managers, 10 Assistant Center Managers, 8 Program Trainers, 48 Supervisors, and 1200 Telephone Sales Representatives.
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Dave Brady Skills

Leadership Vendor Management Team Building Call Centers Management Process Improvement Operations Management Strategic Planning Customer Service Business Process Improvement Training Cross Functional Team Leadership Change Management Customer Experience Contact Centers Team Leadership Performance Management Customer Satisfaction Account Management Call Center Telecommunications Customer Retention Budgets Sales Crm Project Management Leadership Development Human Resources P&l Management Business Development Contract Negotiation Quality Assurance Bpo Recruiting Employee Training Coaching Outsourcing Business Process Workforce Management Succession Planning Nonprofits Social Media Customer Relationship Management Employee Relations Sales Management Ecommerce Strategy Marketing

Dave Brady Education Details

  • Marquette University
    Marquette University
    Organizational Management

Frequently Asked Questions about Dave Brady

What company does Dave Brady work for?

Dave Brady works for Realtruck.com

What is Dave Brady's role at the current company?

Dave Brady's current role is Vice President of Sales and Service.

What is Dave Brady's email address?

Dave Brady's email address is da****@****ail.com

What is Dave Brady's direct phone number?

Dave Brady's direct phone number is +181397*****

What schools did Dave Brady attend?

Dave Brady attended Marquette University.

What are some of Dave Brady's interests?

Dave Brady has interest in Social Services, Children, Economic Empowerment, Education, Poverty Alleviation, Animal Welfare, Arts And Culture, Health.

What skills is Dave Brady known for?

Dave Brady has skills like Leadership, Vendor Management, Team Building, Call Centers, Management, Process Improvement, Operations Management, Strategic Planning, Customer Service, Business Process Improvement, Training, Cross Functional Team Leadership.

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