David Delozier Email & Phone Number

Amsterdam, North Holland, Nl

Amsterdam, North Holland, Nl

Leading and managing the Client Service Delivery Team, consisting of Contract Management and Service Delivery

Amsterdam, North Holland, Nl

As Sr. Sales Support Executive for LeaseWeb USA I am responsible for facilitating the day-to-day activities in the Sales Support department. I have primary responsibility for ensuring order delivery is timely, commercial and administrative affairs are handled correctly during the sales process, and first point of contact is maintained between customer and prospects via telephone, ticketing, and social media/chat.I take lead in all aspects of Customer Retention, Order Delivery, and Sales Support functions for customers in the United States. I am tasked with assisting in the optimal perfromance of my team, monitoring and managing their day-to-day activities, and evaluating their performance both mid-year and end of year. I take very seriously the performance AND development of my individual team members by identifying benchmarks, setting milestones, and encouraging personal development through resources both internal and external.My role requires that I work with and through the other members of the Sales Team so that targets are acheived and customers' requirements are satisfied profitably. I ensure my team always has the right information at their fingertips and we make pro-active contributions to the collaboration with other departments.

Amsterdam, North Holland, Nl

Sales Support Executive at LeasewebThe glue between the sales team and the facility/provisioning teams. Sales Support is fully responsible for enhancing and retaining customers. This includes tasks such as booking orders from account managers, deployment of CIS servers, webhosting & domain and much more. In addition the people of Sales Support are also responsible for everything that involves customer satisfaction.The Sales Support Team works with Business Development, Account Management, Provisioning, Customer Support, Technical Support, and Administration. We are the first line for our customers and they rely on us to be able to discuss anything from social media campaigns to their most recent invoice to which Dedicated Server package wouild work best for the applications they are considering.

New York, Ny, Us

Directly responsible for hosted infrastructure sales to private label partners and resellers. Administer existing partner accounts. Serve as Primary Point of Contact for all Partner accounts to revise contracts, review pricing, provide technical and marketing material, and assist in driving Partner account sales. Obtained a thorough understanding of the Business Development Division in order to manage Partner channel• On track to exceed quota of Partner account seats for 2011 (averaging 500 new seats per month)• Work proactively with Finance, Marketing, and Contracts to coordinate with Partners to close new accounts• Designed and launched program to identify and review non-performing Partner accounts to understand challenges and identify solutions to drive business

New York, Ny, Us

 Managed and retained largest direct accounts within company – including 2008 United States Presidential campaign hosted Exchange account Emphasis on growing revenue through understanding clients business in order to promote additional services to improve client productivity Engaged with Support, Operations, and Marketing to develop VIP account program in order to identify and put emphasis on managed accounts Obtained a thorough understanding of contract negotiations, finance, monthly recurring revenue models, and hosted applications in shared and dedicated configurations in order to build and deliver proposals for additional services

New York, Ny, Us

 Scheduled and supported data migration for new customers Maintained training manual and materials; performed new customer training Obtained thorough understanding of on boarding and migration processes Worked closely with Apptix Operations as well as client IT staff to ensure smooth transition throughout onboarding and data migration process

New York, Ny, Us

 Supported Exchange 2003 and SharePoint WSS 2.0 customers Closed all tickets within stated SLA; typically exceeded expectations

Rosemont , Il, Us

Managed relationships by working closely with Regional Managers as well as Owner/Operators of McDonald's restaurants. Recognized nationally for implementing supply chain and sales data system in over 600 McDonald restaurants and maintaining clean data coming from the restaurants. Managed staff and lead the country in this effort setting benchmarks for quality of data as well as meeting deadlines.Further, directly involved in implementing the JD Edwards OneWorld management system, transitioning from the IBM AS400 within the Distribution Center. This included travelling tro other MB Distribution Centers to observe and assist in implementing the systems in order to be fully prepared for a smooth transition at the Manassas distribution center.

Rosemont , Il, Us

Managed supply chain activities for inbound product. Kept inventory turns at 1.0 - 1.5 days. Worked with transportation companies to schedule deliveries that benefited both MB as well as the transportation company.

Associates, It - Networking

Education record