David L. Dedrick Email & Phone Number

United States

Philadelphia, Pa, Us

Princeton, New Jersey, Us

Leader for End User and IT Service Component of IT. Responsible for defining and implementing strategy to drive adoption of service management, service transformation and operational best practices/process improvements relevant to both on-prem and cloud computing services. * Leads KKNA IT Operations team for both End User and Infrastructure* Development and implementation of service management tools.* Oversight of Managed Service partners to ensure operational efficiency, drive continual service improvement, development of KB.

Lawrence Township, Nj, Us

Tabbed by senior leadership to drive the flagship integration of post-merger IT consolidation for BMS. Directly oversee the Data Center Integration for NJ, lead the dev-ops for all service transformations, and marshal the Managed Service Providers (MSP) partnership consolidation processes. Responsible for leading the comprehensive buildout of our global and domestic data centers to drive Research & Early Development (RE&D) data capabilities for both research and manufacturing.★ Manage all data & infrastructure hosting, focusing on measures to drive tech efficiency.★ Oversee major project initiatives in creating fortified data center systems.★ Coordinate with facilities, IT, Development, Research etc. teams to assure technical capabilities.★ Specialize in tracking multi-project progress, analyzing P&L goals, efficiencies, and completion.★ Consistently focused on team needs, training, mentorship, development, and morale growth.★ Lead all internal sustainability needs to advance technology infrastructure and security.★ Supervising IT cross functional teams, plan support delivery lifecycles, & establish core systems.★ Manage application and service rationalization processes for 40+ BMS division areas.★ Integrate strategic road maps that help identify emerging trends and gaps in operations.

Summit, New Jersey, Us

Directly responsible for managing a diverse leadership team, overseeing global operations and infrastructure of 80+ technical resources in 3 global locations. These include large scale data centers, multiple networks, virtual infra operations, telecom functionality, client systems delivery, device usage, and more. Led 20% growth in Celgene wide technology implementation reaching 100% in SLA targets with vendors, ensuring 98% reductions in ticket aging, and increasing system availability to 100% – saving over $750K in operational revenue loss.★ Managed a $10 million dollar budget for CAPEX/OPEX delivery. ★ Managed all RFP specification processes and SOWs for on-boarding of service models. ★ Delivered fully automated Cloud Services for private and public AWS.★ Developed 3YOP strategic road maps, saving thousands in project completion costs.★ Ensured all product delivery, & managed quality control functionality for 8K+ professionals.★ Restructured leadership teams to elevate global response time.★ Provided status and functionality reports to senior management.★ Continuously reviewed state, federal, & global policies for compliance. ★ Led all product automation functionality and application. ★ Managed continuous IT improvement operations in global sectors.★ Provided control of all Manage Service Partners (MSPs) for product delivery.★ Delivered fully operational, self-service portal for request, build and delivery of servers.★ Planned and delivered IT projects for new and existing infrastructure of cloud services. ★ Responsible for the maturation of service capabilities, automation and workflow improvements.

Summit, New Jersey, Us

Leading major cloud integration strategies, drove the architectural design and implementation of the AWS, Azure, and Internal cloud operations for the entire global and domestic teams. ★ Established a cloud ops. team (20+) for cross functional delivery of global IT operations.★ Led the support integration and development operations for 12+ divisions.★ Coordinated all vendor relations, managing RFPs, self-service portals and data servers.★ Spearheaded the dynamic shift to multi-cloud next gen architecture.★ Established agile and lean strategies to minimize the need for technical support.★ Instituted a proactive lifecycle management process for all digital software and hardware.★ Ensured lifespan succession and inventory management of all digital equipment.★ Drove all automation functionality, increasing scalability & sustainability in workflow operations.★ Led all new and existing projects for migrating and upgrading all cloud based infrastructure

Summit, New Jersey, Us

Led the creative expansion of all global IT operations including cloud integration, partnership development, team on boarding, and key project budget oversight. ★ Managed all global IT operations, leading a team of 45 professionals and a budget of $7.5 million.★ Oversaw data center functions, & NOC monitoring (SCCM, Solarwinds) – US & Global.★ Led ITIL framework integration for ServiceNow. Steering Commitee and Core Team member for global ServiceNow deployment and process improvements.★ Delivered upgrades for M&A, Exchange, Symantec eVault, & Skype.★ Designed DR plans for Geo-dispersed data centers and 3rd parties.

Wilmington, Nc, Us

Serving as the lead technical operations professional, helped drive various time sensitive project and logistics of all IT infrastructure. Drove the comprehensive roll out of key initiatives, overseeing revenue, vendors, team training, inventory controls, troubleshooting, and efficiency standards for delivery.★ Served an essential SME for IT SAP Rollout★ Drove the multi-organizational transformation of a $750K project, replacing dated systems. ★ Led Supply Chain/MM and ERP/Production in analysis/design phase of project plan.★ Completed Global Data Center Build out & Enterprise Server Virtualization★ Led a 5-member, $430K project using VMWare and HP Itanium and Wintel blade servers★ Consolidated and upgraded 40+ production systems; multi-tiered SAN with redundant arrays.★ Led effort towards cloud-based initiatives for email, storage, and e-commerce.★ Saved $250K annually and upgraded WAN to high performance networks with AT&T.★ Enhanced system reliability by rebuilding data center & developing disaster recovery process. c★ Implemented Phase 1 of Global Infrastructure Initiatives for Global WAN, Voice & VoIP, etc.★ Oversaw a $6M budget to expand the scope of IT operations in 4 global markets. ★ Took a fragile IT infrastructure and created a robust sustainable IT environment.

Monroe, La, Us

Recognized as a Spirit of Service Award Winner in 2007 for consistently overachieving on both financial and team oriented goals. Drove consistent Q1-Q4 performance outcomes, ensuring territory support, training, new business development, and sales strategy integration into various markets.★ Managed Pre-Sales Engineering Team of 5 Regional engineers. ★ Led Engineering Representative on all Global and National sales opportunities for Northeast.★ Trained network engineers and account executives on all aspects of Qwest product & process.★ Negotiated Carrier-Vendor promotional programs (Cisco, Nortel, Juniper, etc.).★ Designed Enterprise-class WAN/LAN deployments (50 site+, 5K – 50K node networks) for WAN.★ Recommend, validated, and deployed WAN and LAN CPE based services.

Oversaw project management staff in RFP solutions and data-voice integration projects. Managed a team of presales network engineers in the installation of equipment and circuits. Led cross-functional teams (10+ staff) to design technical aspects of proposals. Managed client negotiations and development throughout sales cycle.★ Managed global RFP solutions and data-voice integration projects for Fortune 100 customers.★ Led 10-person technical team during the sales stage, including telecommunications consulting.★ Wrote the proposal preparation support & technical presentations for customers.★ Designed MCI’s product suite process that led to thousands in savings.

Bachelor Of Science - Bs, Management Information Systems *(Mis)

Itil V4 Foundation Certification, Information Technology

Wireless Lan Management & Infrastructure

Education record

Education record

Education record

Specialist, Cryptography And Telecommunications