David Deeney Email & Phone Number

Hopkins

Documented and managed the PC Lifecycle process across the North American region Forecasted PC numbers to determine monthly volume of PCs to refreshUpdated SharePoint site with current Refresh and Forecast informationFacilitated Status meetings reporting on the progress and issues Managed several other hardware/software rollout projects from planning to completion

Performed as MAC (Move, Add & Change) Coordinator of activities to install approved software and hardware Initiated activities per customer requests and coordinated through to completion Engaged cross-functional teams to complete all tasksManaged queue of approx. 150 requests in different stages to completionEscalated issues to management when barriers were met

as an IT Project Coordinator.

Analyzed, processed and streamlined purchase requisition processes for vendor cable, phone and IT equipment.Assisted New Store Opening Project Managers and Engineering in processing change orders during installation.Served as Point of Contact for vendors in processing invoices to AP for payment.Maintained and monitored IT equipment at consolidation centers.

Assist in managing small to medium scale IT infrastructure projects.Managed project scope and project related documentation (charter, project plans, test plans, requirements definition, etc.) Measured and evaluated project progress against established project schedules. Knowledge and understanding of IT Hardware and infrastructure configuration and set-up.

Planned, coordinated and managed the installation of video surveillance cameras and card access readersWorked with and communicated to customers, time lines and work in progress updates.

Coordinated all aspects of infrastructure project activities nationwide. Managed project scope, status, and client expectations with respect to the delivery of infrastructure. Tracked and negotiated resolution of technical issues or barriers.Updated the customer with verbal or written communication on project status and provide timely feedback to management. Worked within very short timelines and project ambiguity.Supplied billing information for invoicing to accounting.

Performed functional and acceptance tests on software and a custom web-based application that administer changes in phone switches. Worked closely with the system engineers and developers in writing test plans from design documents or functional specifications. Participated in QA group roundtable to define the scope and format of new test cases. Qualified and wrote test instructions and supporting documentation for a terminal server to be used in communicating changes on phone switching equipment. Updated QA test case database and verified 'bug' fixes.Entered new Problem Reports into the company-wide CRM defect tracking system

Integrated a new wireless network, hardware and software in accordance with HIPAA (Health Insurance Portability and Accountability Act) regulations, the project plan, project schedule and budget guidelinesProvided technical solutions to member clinics to streamline work and improve business processes. Performed Needs Assessments with all clinic managers to incorporate new technology standards. Deployed new hardware and software in accordance with privacy protection regulations, project plans, schedules and budget guidelines. Drove project effort and facilitated project-related meetings. Teams included Network, Server, Facilities, Purchasing, Finance and Vendors in coordinating the WBS (Work Breakdown Structure).Evaluated, tested and implemented wireless devices (both Nortel and Cisco) with network team. Used Intel LanDesk for remote technical support and to document PC profile information and asset management. Member of Configuration and Standardization team for OS (Operating System) configuration.

Managed 10 technicians providing on-site desktop service and support according to the SLA. (Service Level Agreement) Responsible for retrofitting of 1,925 PCs from OS/2 v2.11 to OS/2 WARP according to project plan.Managed project scope.Teamed closely with departments minimizing user down time. Wrote performance appraisals and gave reviews to staff including merit increases. Serviced IBM, Compaq, Dell and HP PC's, HP printers and other computer peripherals all in accordance with the SLA and manufacturers warranty. Supported site-specific software for the banking and finance industry in a Novell environment. Scheduled and provided daily work direction to eight technicians for hardware and software installations. Installed and configured computer hardware according to the SLA.

Performed testing/repair/troubleshooting of circuit boards to component level using an oscilloscope, frequency generator, volt/ohm meter and reading schematics. Mfg. Test Technician performed testing/repair/troubleshooting of controllers, printers and peripherals to board level.

Aa Degree, Computer Electronics

Aa, Electronics

Ba

some coursework completed)