David Deerwester Email & Phone Number

United States

Elmhurst, Illinois, United States

install, maintain and service assigned equipment at customer locations.Diagnoses and resolves product performance problems with ATMs (NCR, Hyosung, Triton Wincor,) Smart safes Tidel, Casino kiosks. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.Responsible for potential or desired follow-up services or problem escalation.Maintain tools and parts inventory in a secure and accurate fashion.

Bolingbrook, Il

. Set-up and configure, and program any special instructions perform operational checks, making all necessary adjustments. Specialize with wide format copiers and printers. Provide technical support to other technicians.. Diagnosis and repair used equipment and prep for restock. Quality assurance / Analyze and troubleshoot equipment failures to determine necessary corrective action.. The ability to work with other shop personnel for on-the-job training and troubleshooting.. Achieved quality and productivity standards.

New York, Ny

• Moved and reconnected over 400 workstations. Reconfigured and setup network printers.• Dell Client Deployment, Setup new Dell system for all end users. • Troubleshot user printing problems and corrected outstanding issues

Plainfield, Il

• Diagnosed and repaired hardware and software problems and Network problems on desktops and laptops on various operating systems (Win 98, 2000, XP, Vista, Win7) and network platforms• Removal of virus, malware/spyware and computer optimization. • Network setup and troubleshot network problems.• Backup data and restore software and Imaging using Symantec Ghost and Acronis True Image.• Serviced PC models from major manufacturers including HP, Dell, Compaq, Acer, and Apple.

Adjudicate Electronic and appliance warranty claimsDetermine the most cost effective way by repair or replace under customer warranty agreement to save the company money.Search for cost effective replacement solutions matching customer products.Research and resolve customer complaints and issues.Multitask to meet and exceed productive goals saving the company money.

Tinton Falls, Nj

Technician Subcontractor for Chase Bank Branch • Troubleshot and repaired onsite computers.• Searched for solutions for accurate computer repairs.

Diagnosed and repaired hardware and software problems on desktops and laptops on numerous operating systems (Windows 98, 2000, XP, Vista, Win7) and network platforms. Serviced PC models from major manufacturers including HP, Dell, Compaq, Acer, Gateway and Apple.Exceeded production goals by repairing twenty PCs per day. Used creative ways to repair computers that saved the company money. Led, trained, advised, motivated, and provided technical support to the repair team.Worked as a part of a nationally dispersed team that has to multitask to service expectations.As a Certified Canon technician, diagnosed and repaired Canon, HP, Epson, and Lexmark inkjet and laser printers.Phoned customers to provide education and support.Diagnosed and repaired DVD players and other electronic products and provided user support.Assisted technicians in field flat panel TV repair and in the field and at the repair center.Dave Deerwesterddeer64@att.netPage 2

Installed customer purchased home theater equipment. Trained customers in the easy operation of the theater equipment.Recommended and sold additional accessories and cables.Performed after installation service, as needed.

Carol Stream, Il

Diagnosed and repaired PC hardware and software problems on multiple OS and network platforms. Identified hardware and software failures and network problems.Backed- up customer data using imaging software, including Symantec Ghost.Recommend software and hardware solutions and upgrades to customers.Handled customer complaints and resolved issues.Worked as a part of a nationally dispersed team that has to multi-task to meet service expectations.

Microsoft

• Microtrain training with Windows 7 configuring, troubleshooting, managing and setting Group Policies. • Microtrain training with Windows.

A.A. Degree, Associates In Arts

Additional course work in PC hardware repair and software diagnosis

Education record