KEY RESPONSIBILITIES• Conduct School Empowerment training for key stakeholders (Leadership/Pastoral Care/Teachers)• Document School training processes for school customer segments (ICT, Wellbeing, Leadership & Teaching and Learning)• Facilitate School strategic health checks identifying opportunities to implement best practice and improve product adoptionKEY ACHIEVEMENTS• Managed a customer base of 60+ active schools focussing on student wellbeing facilitators to equip them with the tools and education to increase effectiveness and engagement for students needing additional guidance in how they engage online• Created a comprehensive library of school training videos enabling increased levels of solution adoption and understanding across the customer base• Facilitated faith-based school Principals' Cyber Safety Roundtable leading to solution growth in Christian schools’ sector and increased awareness of the online safety agenda for school Leadership

KEY RESPONSIBILITIES• Consult and demonstrate - Consultative and strategic solution selling including live demonstrations of Online Safety solutions; ultimately helping schools to create a long-term culture of cyber safety across their school community• Account Management/ Business Development - Manage and win new and existing school renewals, identify upsell customer opportunities for NSW QLD & ACT territories.• Customer Success - ensure high level of client satisfaction is achieved in every aspect of the sales cycleKEY ACHIEVEMENTS• Achieved 80% renewal rate across school sectors in the face of agreement cost increases and market challenges• Increased market awareness and solution adoption by establishing a presence at School IT Manager quarterly conferences (MITIE)

KEY RESPONSIBILITIES• Create & execute end to end sales acquisition strategy• Identify & grow strategic relationships with key corporate and Edu stakeholders• Manage prospects, deal tracking, customer training, & CRM data managementKEY ACHIEVEMENTS• Identified and developed International growth opportunities leading to strategic partnerships in Thailand and India• Created and delivered customer sales presentations & proposal communications resulting in increased awareness and adoption of the Skoolbag solution across the schools and community services sectors

KEY RESPONSIBILITIES• Drive brand awareness and product adoption (JBL, AKG, Korg, Arturia, Ableton, UA etc) mapping right fit product solutions to School curriculum requirements & teaching and learning outcomes• Provide consulting solutions and services to key K-12 & Tertiary Music Education decision makers in Audio, Musical Instrument and Audio Technology• Create trusted partnerships with key Education dealers to grow sales across key brandsKEY ACHIEVEMENTS• Implemented School Technology Roadshow Events demonstrating how digital technology can benefit and enhance student learning and engagement• Partnered with key lighthouse schools to promote the adoption of Music & Audio Technology in the classroom

KEY RESPONSIBILITIES• Develop strong brand and capability awareness of the organisation via warm and cold calls, phone and face to face meetings with key schools’ decision makers• Proactively plan and develop product and marketing opportunities that increase awareness and sales of the organisation’s product and service offeringsKEY ACHIEVEMENTS• Generated 150% increase in business growth over a 12 month period within the Education sector, developing trusted relationships with school ICT decision makers, becoming the Apple reseller of choice for 40+ educational institutions• Established Mac Centre as a significant new provider in the Education sector, competing and winning business against significantly larger, more established Apple resellers

KEY RESPONSIBILITIES• Be the trusted advisor to NSW & ACT schools, providing direct client service and face to face presence to growing list of clients• Provide a consultative, strategic, and informed approach to client engagementKEY ACHIEVEMENTS• Tripled school customer base; qualifying and winning new strategic monthly recurring services, enterprise infrastructure, Project Services and ICT infrastructure business

KEY RESPONSIBILITIES• Business Development – drive growth in K-12 independent education sector• Relationship Management – develop and grow education client relationships with a focus on increasing levels of customer service excellence• Service Delivery - collaborate with the engineering team to ensure on-time and on-budget delivery of projects and prompt, positive resolution to client issuesKEY ACHIEVEMENTS• Sales Growth - grew the Education business by 400% in the first year• ICT Education Consulting - Lead and facilitated Australian Independent Schools (AIS NSW) strategic school interviews, report writing, and face to face findings presentations to school executive

KEY RESPONSIBILITIES• Manage Helpdesk team of 10 staff ensuring superior standards of customer service were achieved in all engagements (measured by internal staff surveys)• Provide leadership and direction in the development of the school’s ICT strategyKEY ACHIEVEMENTS• Managed a team of 10 x IT Support technicians providing desktop support to 2000+ students, 400+ staff across 3 campuses, supporting more than 2000 desktops, notebooks, and mobile devices.• Developed and significantly improved internal stakeholder and vendor relationships with a focus on continual quality service improvement, promoting more effective use and integration of technology in and out of the classroom.

KEY RESPONSIBILITIES• Manage ICT Services team providing significantly improved levels of service, communication and support to 850+ staff and students, and key vendors and suppliers• Develop 5 Year ICT Strategic Plan resulting in partnership with ICT Integrator – promoting and increasing communication and synergy between educators and the ICT departmentKEY ACHIEVEMENTS• Migrated physical server network to a virtualised server environment (VMware) resulting in a 75% reduction in hardware costs, increasing network stability and redundancy• Implemented Web Helpdesk call logging / reporting solution resulting in 30% improvement in incident resolution times while providing transparency to end users• Industry Expert teacher - VET Certificate III in Information Technology to Year 11/12 class 2005/06

Overall responsibility for end to end IT infrastructure and user support including SOE, Network security, anti-virus, email management, spam and content filtering and data backup Developed IT Strategic plan in line with business goals and objectives

1st and 2nd level IT support provision for over 300 users across 56 locationsProject-manager for IT implementations across the organisationManaged and developed supplier relationships and purchasing for all IT systemsDocumented and streamlined all IT operational and support processes

Drive delivery of the www.microsoft.com/australia/ production services including responsibility for operations, content, quality control, support, training and documentation of site, content management tools & publishing services.Manage relationships with Internal Business Unit Managers and external suppliers to ensure on-time delivery of all Web projects within budgetManage and structure Web Intern’s individual training, career development and day-to-day web production responsibilities