Accounts Receivable Manager
Current Prepare and send accurate and timely invoices, amendments, and credits for the designated market, and provide billing support to the other markets Make sure the month end billing processes are followed appropriately to deliver accurate revenue within allocated time frame to support month end close deadlines Ensure invoice terms agree to the commercial terms, as detailed in service agreements Manage the client records of the designated market and the billing data in NetSuite Establish PO management process in alignment with client requirements to ensure prompt payment Perform payments to clients as part of the MOR agreements Prepare monthly Aged AR reports and accounts receivable related KPI’s Manage the client collection process including dunning, making sure balances are paid before they become overdue Build strong working relationships with Client Accounts Payable (or equivalent) counterparts Follow up with clients that are in arrears to mitigate the impact of past due balances on AFDA provisions and bad debts expense Establish payment commitment dates with clients in arrears, or payment plans where applicable. Coordinate collection efforts with third party Debt Collection Agencies (“DCAs”) Manage accounts receivable inbox and internal service desk Oversee team of three Accounts Receivable Coordinators based in Vancouver, including effective coaching and training (SalesForce, Service Console, NetSuite) Hold regular AR team meetings, including weekly 1:1’s with each team member Work in partnership and build strong professional relationships with accounting and commercial teams in all markets Ensure all information is appropriately recorded and/or followed from the “Finance Guide” Support the month end and year end close processes as required Assist the Financial Controllers with the audit working paper preparation and other audit related tasks
