David De La Orta Chavez Email & Phone Number

Mexico City, Cdmx, Mx

Mexico

Mexico

o Successfully founded and operated a motorcycle towing company specializing in roadside assistance, accident recovery, motorcycle transportation.o Oversaw all aspects of motorcycle towing operations, including fleet management, customer service, financial management, hiring and training staff.o Developed and implemented efficient towing procedures for motorcycles, ensuring safe and timely recovery.o Built and maintained strong relationships with clients, insurance companies, motorcycle dealerships.o Coordinating tow truck assignments, ensuring optimal routes, and managing driver schedules.

Mexico I Latinamerica

o Directed team efforts to improve after-sales performance, customer experience, product quality, and technical supplier partnerships.o Improved cost-effectiveness of parts by 15% year-over-year.o Wholesale improved by 12% through strategic marketing efforts.o Built and led a high-performing service and spare parts team, surpassing annual sales targets by 13%.o Improved aftersales absorption by 12% annually.o Successfully lowered warranty costs by 20% over a six-year period.o Achieved a 71% increase in NPS through project implementation.o Significantly improved customer satisfaction with an 89% increase in CSI.o Improved customer issue resolution Aging by 60% through efficient case management.o Reduced R/100 vehicle failures by 45% year-over-year.o Improved vehicle uptime by reducing VOR by 10% annually.o Improved technician productivity by 35%.o Technicians' training matrix constantly in 98%.o Achieved best-in-class customer satisfaction through the Field Service Action Campaign.o Generated up to 22% in cost savings through optimized supplier payments.o Achieved a 20% reduction in claims brought by customers with PROFECO.o Enhanced call center efficiency through the implementation of permanent corrective actions.o Established a service newsletter program to improve communication with dealerships.

Mexico City, Mexico

Main duties- Developed the Business Office area in Mexico.- Successfully guided the powertrain teams for the prototype construction stages.- Reduced from 67 to 43 cents the manufacturing cost of the carbon particles trap.- Reduced up to 83% of the pollutant agents released into the atmosphere by implementing the carbon particles trap.- Fulfilled 100% of the requirements for the development of the carbon particles trap.

Mexico

Main duties· Ensure quality in building units through 5’s and Six Sigma Green Belt.· Focus groups supervisor.· Units cost negotiation with suppliers.· Elaboration and presentation of plant’s results to executives.· Problem solving on assembly line.· Field tests to vehicles.· Training in Spain and Germany for the Ford Fiesta release.· Direct reports to area supervisor and PVT manager. Main achievements- Seized the customer’s requested guaranties for defects on unities alignment.- Reduced on 10% the R/1000 guaranties for 0, 1, 3 months in service.- Reduced 3.00 dollars the cost on each unit.- Implemented and guided projects on continuous improvement with Six Sigma, 5’s and Kaizen’s methodologies.- Brought down 1.5 seconds the rising speed of electric windows for the Ford Fiesta.- Executed successfully over 50 functional tests that resulted on redesigning different vehicle components.- Designed and participated in the launching of the door’s assembly line.

Aalesund Norway

* Crane operator* Drive Crane truck and transport itmes over 1000 lb up to 6000 lbs

Orlando, Florida, United States

* Graduated from Walt Disney University as Inernational Customer Representative* Oriented to provide best customer satisfaction experience to Disney guests* Worked in the food and beverage area as a customer representative

Mexico City, Mexico

* Customer Service Agent* Provide best airplane ticket package to customers* Close air plane ticket sale by providing best communication to customer* two time winner fo most tickets sales agent per month.

Administración De La Calidad, Engineering, Especialsita En Adminsitración De La Calidad

Civil Engineer'S Degree, Engineering, Ingeniero Civil