• Analyze customers’ accounts to strategize collection efforts• Identify disputes and escalate to correct departments • Coordinate efforts with local office to collect customers’ debt• Constant communication with customer, building a relationship to reduce risk of payment delay• Audit payment applications • Account coding for proper follow up• Manage customer and payment portals to ensure correct payment application• Managed transition of operation to India, Developed SOP and updated training material for transition that will be used for all current and future collectors. • Manage a portfolio of over 60M meeting monthly, quarterly, and yearly goals in both cash and AR reduction consistently for over 3 years.

• Management of accounts to avoid cancellations.• Focus on accounts with outstanding balance specially to reach payment agreements and keep the account active.• Changes of plans and products, documentation of calls with continuous flow of calls around 40 to 60 a day to reach standard and quality metrics.