I rejoined Toll Brothers recently to take part in the development of an exciting new project in Silicon Valley. Metro Crossing is a master planned community consisting of 4 multi-family residential projects. Really excited to be involved. Check out the website.www.metrocrossing.com

Inov8tiv Home Solutions is a powerful learning management system (LMS) that will educate your customers on the use & care of their homes. It focuses on proper operation of homes, preventative maintenance, troubleshooting tips, and also provides your customers with a reference library of informative and entertaining video segments which are available 24/7. The videos in Inov8tiv Home Solutions provide a convenient on-line option that can remove the challenges associated with scheduling & performing home orientations. It will streamline your maintenance operations, deliver a consistent level of quality, and improve customer service.The Inov8tiv home orientation is embedded in your website, making the transition absolutely seamless when your customers log in. And the best part is, all of our instructional content is branded with your logo, and can be customized with information that meets your specific needs, or translated into virtually any language.

Inov8t Consulting specializes in the start-up, development, management and streamlining of Repairs, Maintenance and Warranty Operations through innovative and counter-intuitive solutions. We challenge the standard old-school operating practices and we prove that there are better, simpler methods every time.Experienced in helping Single Family, and Multi-Family Builders, Property Management Companies and Industry Contractors & Vendor/Suppliers.Companies can improve Key Performance Metrics in:• Individual & Team Productivity• Talent Recruitment & Development• Employee Turnover• Overhead Cost Control• Work Order Aging & Backlog• 3rd Party Cost Control• Product Quality Control• Customer Satisfaction• Customer Retention &Turnover Costs If you would like to have metrics that are consistently in the range below then we can help you.• 110% - Service requests completed weekly (reducing backlog concurrent with new claims)• 15 Minutes- Time from of initial contact that customer is provided an agreed to resolution date• 24 Hours- Time trades are notified with scope, material list & service date established• 5 Days- Average minimum time from initial contact to claim resolution• 55%- Claims completed at first visit. (The economic sweet spot. +/- affect costs significantly)• 30 - 50%- Overall Repairs & Maintenance Cost ReductionIf you have any questions about our services or how we can help you improve your company’s performance. Please contact David Dell at David@inov8t.com or call 925-383-0476.

Greentree Property Management strives to provide a first-class housing experience for a wide variety of apartment buildings and mixed-use properties throughout the San Francisco Bay Area in conjunction with our sister company, RentSFNow. Our team is driven by attention to detail and responsiveness, while working to create strong, positive relationships with the residents who call our buildings home.

Provided consulting services for Colony American Homes. Colony American Homes is the leading provider of high-quality single-family rental homes nationwide. Currently, Colony has more than 16,000 homes in 10 states across the United States. Colony offers homes in desired neighborhoods, near the nation's most distinguished metropolitan areas."CAH is proud of the company we have created - a modern real estate company with an inventive business process providing reliable homes for our residents, and an innovative company for our employees. Our reputable team of property managers, customer service representatives, and service technicians are available whenever you need them. Our experience will provide you with a rental house you can call home.""We provide rental homes with the quality you deserve and the standards you can trust. Colony American Homes - let us welcome you home."

Headquartered in Oakland, California, Waypoint Homes is Reinventing Renting™ by providing quality homes, great customer service, and rewarding leases that offer valuable benefits to our residents. Waypoint Homes’ mission is to be recognized as the leading brand in the emerging single family rental industry. Waypoint Homes is a sector-leading pioneer with a long-term focus on creating a superior brand in its target markets across the U.S. Waypoint Homes currently manages more than 11,000 homes nationwide and is continuing to expand its business.Waypoint’s technology and systems are born from our culture of innovation, which drives us to constantly look for opportunities to improve our operations. Our agile systems use best in class cloud and mobile platforms to deliver tools that make our employees more productive, make it easier for our residents to interact with us, provide our managers with metrics from every phase of the business and allow our operation to react quickly to any and all circumstances. Waypoint prides itself on being a 21st century real estate company, and our technology platform is a living, breathing example of our commitment to excellence.As National Director of Home Services my responsibilities include:• Lead national team management meetings• 30% travel to our 12 divisions in 8 states for the purpose of: training & auditing• Project development & leadership• Training content development• Long term platform visioning• Waypoint user experience development• Performance analytics• Employee productivity analysis & development• Organizational development• Recruiting & talent development• Purchasing initiatives• Fleet management• Auditing & compliance• Budget development & forecasting• Call center oversight

Oversee the warranty operations of the Northern California Division. Ensure the Warranty Department is providing exceptional customer service at all timesFocus on Quality Control Programs & Enforce complianceOversee all Routine Staffing Operations & Enforce Warranty Department Methods, Policies & ProceduresRecruit, Hire, Train, Mentor & Motivate Department PersonnelContinuously focus on internal metrics and opportunities for process improvements Proactively eliminate weaknesses from Warranty Department processesDevelop & Perform warranty training programs for Division personnelTroubleshoot & negotiate escalated warranty claims to prevent the need for arbitrationNegotiate pre-litigation settlements and agreements with customers Represent the company in arbitration claims if necessaryProvide outreach to HOA"s and their management teams to maintain positive relations with communities