WHAT I DO: I specialize in the development and streamlining of Warranty Service Departments and Repairs and Maintenance Operations.WHO I WORK WITH: Residential REITS, Property Management Companies, Homebuilders and RealtorsWHY IT WORKS: I reduce repair claims and operations costs, improve customer satisfaction and improve employee hiring and retention.WHAT MAKES ME DIFFERENT: I have decades of proven success in this field. My unique and sometimes counter-intuitive approach to service is based on my experience in the industry and produces successful results time and time again. HOW IT WORKS: I perform a 30 day review of your operations and then provide you with a report detailing the opportunities I see for improvement. Once we have consensus, I develop an actionable strategy and schedule to execute. I am available to lead implementation or provide periodic consultation, depending on your needs.READY TO TALK? If you would like to increase your company’s service performance, reach out to me directly here on LinkedIn, email me at david@inov8t.com, visit me at www.Inov8t.com or call me directly at (925)383-0476. Please take a look around and contact me should you have any questions or requests.25 years of Residential Construction experience with a focus on Service & Repairs, Warranty & Claims Resolution, Customer Satisfaction.Specialties: Department Start-Ups, process improvement, policy & procedures development, team building, mentoring, writing, conflict resolution, settlement negotiations, quality control, public speaking & training, building forensics, warranty claims resolution, trends analysis, projection & forecasting, budgeting, customer service, maintenance & repairs
Listed skills include Management, Leadership, Budgets, Training, and 46 others.