David De Peña Email & Phone Number

Manchester Area, United Kingdom

Working in a remote environment providing a high quality of customer service to customers, colleagues and external stakeholders using inbound/outbound calls, emails and case management through Sales Force.• Operating in departments such as Windows Aftersales (current 6-month secondment), Returns and Refunds and Gift Cards in supporting customers and colleagues to resolve complex enquiries via email and by call• Consistently achieving targets • Use of computer systems such as Connex , Google Office Suite and ordering systems such as CSS, APPIAN and ACE• Support and mentoring of new and existing colleagues • Member of internal groups such Diversity and Inclusion and Quality • Recently, I held a six-month secondment role where I produced an interactive database showing how an in-house knowledge base system was being used by customer service staff. This database was very well received and has continued to be used across the John Lewis Partnership

Manchester, United Kingdom

Working as a team leader within a large team of field surveyors to visit randomly generated plots across Greater Manchester in order to gather information on the presence (or absence) of trees, record the tree species, height, width, diameter, condition & health of every tree.

Manchester, United Kingdom

Providing ecological support on a range of major infrastructure projects such as HS2 and National Grid, across the UK. • Assisting on a variety of Ecological field surveys such as Bats, Great Crested Newts and Watervole• Assistance on creation of Phase 1 maps using ArcGIS• Undertaking Preliminary Ecological surveys and writing reports• Completion of Preliminary Risk Assessments for the team • Analysis of field survey data using Microsoft Office and Statistical software such as SPSS, ArcGIS and QGIS

Manchester, Greater Manchester, United Kingdom

Uk

This role provided a range of surveying projects and have carried out surveys of newts and bats. Access ecology also agreed to fund CSCS certification to be able to work on construction sites.

Sheffield, England, United Kingdom

Taking part in a range of surveying projects for this consultancy specialising in innovative ecological services.

I have consistently achieved all KPIs and targets in providing the highest levels of customer service for various teams including retentions, billings, moves and customer service. In 2010 I was seconded, as a model performer, to a national training centre to train over 250 new starters and existing staff in customer service and sales.In 2011 I secured a British Gas award for consistently achieving all targets. I am also a mentor to new starters and provide demonstrations to visitors at the call centre.

Awarded position to continue research based on final year dissertation into the analysis of heavy metals in bee honey; working closely with academics and researchers to further understand this phenomenon.• Presented academic poster of research at ‘The Impact of Pesticides on Bee Health’ conference attended by over 200 scientists and professionals in London including the Chief Scientist of DEFRA• Gave a short talk and presented an academic poster, which was awarded 2nd prize (out of 23 entries), at the Exposure conference at the Manchester Exhibition Centre• Presented an academic poster at the Spatial Ecology 2 conference held at Birmingham University

This role was all about understanding customer requirements and providing details of services and options. This required a detailed training and understanding of FSA compliance requirements. I exceeded all sales and service targets.

Here I worked as part of a team to exceed all sales and service targets.

I managed staff rotas, training and ensured high standards of attention to detail when dealing with customers at this busy fine dining restaurant and cocktail bar.

Maintaining, cutting and pruning trees and shrubs.

Bachelor Of Science (B.Sc.), Ecology And Conservation

Activities and Societies: Manchester Metropolitan Ecology Society My dissertation and final year project was a chemical analysis.

Bachelor Of Technology (Btec), Business And Finance

Activities and Societies: Gardening Society