David Derks Email & Phone Number

Sacramento, California

The Chief plans, organizes, coordinates, and directs the work for the Client Solutions Section. Develop and administer the section’s strategic and operational direction in accordance with agency goals. Manages and supports a complex enterprise distributing computing environment. Establishes and maintains partnerships with customers and vendors to ensure services meet customer needs; develops effective strategies for accomplishing Section objectives. Represents the Branch as the overall project or IT technical manager on enterprise technology projects and ensures the adherence to Department project management standards and tools. Plans, organizes, coordinates, and directs activities that provide problem solving and decisions to determine the best use of hardware and software resources. Ensures alternative analysis meets business, technical and support requirements for the Department and appropriate configuration standards are followed. Contributes to technology policies involving technical standards, infrastructure design and configuration management. Ensures client test and development environment supports enterprise infrastructure and IT policy including development and documentation of Department standard desktop images, critical security updates and applications, and electronic distribution of all desktop software. Directs market research activities and develops complex pre-release test plans to ensure minimal risk to data assets.

•Senior department manager, internal technical customer service for Fortune 500 health insurance company with 15,000 customers across 120+ locations. Responsible for infrastructure operations technical customer service perceptions and SLA performance for distributed and centralized application delivery systems.Increased departmental efficiency, reducing support ratio from 1 - 100 customers to 1 - 267customers.Proposed, designed, and implemented infrastructure operations SLA policies and procedures. In the first year, increased infrastructure SLAs by 10%, departmental SLAs by 14%, and district SLAs by an average of 14%, exceeding published goals.Designed, proposed, implemented, and managed infrastructure matrix support teams, including policies, SOPs, and training plans. Senior departmental manager for designing and implementing acquisition integrations. .Department customer service project manager for converting 4000+ customers application delivery systems from distributed Novell environments to centralized Microsoft / Citrix environments. Consistently improved each conversion and met all deadlines. Proposed and implemented strategic 5-year plan for application delivery system.

Senior Systems Engineer, Sacramento, CA•Install and support proprietary mainframe hardware, advertising / editorial operating systems, and LAN / WAN infrastructure for major newspaper systems integrator.Proposed, designed and implemented network analysis and design product. Proposed, designed, and managed matrix installation teams reducing new installation time from 16 weeks to 12 weeks.Customers of note: Washington Post, LA Times, , San Francisco Times/Chronicle, Chicago Tribune.

•Responsible for 24x7x365 mainframe / peripheral support for Priority 1, over the horizon radar site.