David Desimini Email & Phone Number

Washington, Dc, Us

San Francisco, Ca, Us

• GTM Strategy• Business Models, Packaging & Pricing • GTM & Revenue Operations

San Francisco, Ca, Us

San Francisco, Ca, Us

- Built a customer success team and program, including no touch, low touch and high touch engagement alongside a self-service learning program- Architected a usage data pipeline for customer success management and general business metrics reporting- Managed development of an e-commerce solution and an overall pricing model update

• Project Management methodology and execution leadership for Scout customer-facing teams.• Professional Services reporting and process development ownership.• Interface with C-level executives to optimize revenue models and implement customer success strategies and processes.• Responsibility for maintaining and developing relationships and executable strategies for enterprise and strategic Scout customers.• Develop operational plans for execution, defining best practices, processes and procedures for Customer Success, Marketing, Product Management, and Pricing organizations.• Create strategic engagement and analysis methodologies to be implemented across established and prospected client base.

Washington, District Of Columbia, Us

• Project Management and ongoing Program Management supporting all business systems and business process efforts as the lead for all business operations at CQ Roll Call, including leading a business operatons steering committee comprised of executives and senior staff for all internal business groups.• Extensive cross-departmental coordination and leadership in business analysis as part of the following key business systems and operations project efforts: • Enterprise-wide Salesforce.com implementation, including extensive custom Apex and API development. • Implementation of Marketo software with Salesforce.com integration for lead generation, lead management and recurring subscription retention. • Implementation and ongoing management of custom development for Scout Analytics web analytics software, including Salesforce.com integration. • Implementation of Xactly compensation management software as an integrated Salesforce.com application, including redesign of the sales organization’s compensation plans. • Implementation of Live Agent live chat software across CQ Roll Call’s five product platforms, including managment of internal training and external, customer-facing launch activities. • Management of enterprise-wide Business Continuity Planning projects, including projects to upgrade IT infrastructure and business process re-engineering and implementation.

Washington, District Of Columbia, Us

• Product Owner responsibilities for the CQRC Engage, including road map development, product marketing content development and market research.• Led the development of CQ Roll Call’s agile project management methodology, including leading the integration of business processes and use of JIRA Greenhopper.• Day-to-day project sprint management for a custom SaaS application (CQRC Engage) used for grassroots advocacy campaign management.

Herndon, Virginia, Us

• Developed, with senior management, enhanced support offering as a product to be sold to existing and new major customers• Management of all enhanced support offering contracts.• Daily operational account management via phone and in-person of support needs for The Boeing Company and Raytheon Company as part of the enhanced support product.• Project management for defect resolution and strategic enhancement request maintenance releases for enhanced support customers across the Supply Chain, Sourcing, Collaboration, and Security software and service products.• Strong command of software development life cycle methodology.• Project Team focal representing the support organization in product development, as well as maintenance and point release projects for the Supply Chain, Sourcing, Collaboration, and Security software and service products.• Project Team focal in designing, developing and launching Exostar’s PKI solution, including leadership role in developing support processes to align with Certipath policies for hardware and software Medium Level of Assurance certificates.• Coordinated interdepartmental and key customer requirements gathering processes on internal systems projects as well as customer-facing product development projects.• Provided strategic business analysis and wrote or aided in the completion of business requirements documents.• Coordinated go-live preparedness and training activities for support organization staff for all product development, as well as maintenance and point release projects for the Supply Chain, Sourcing, Collaboration, and Security software and service products.• Conducted trainings for support staff in preparation for product development, as well as maintenance and point release projects for the Supply Chain, Sourcing, Collaboration, and Security software and service products as needed.

Herndon, Virginia, Us

Day-to-day management of staff while providing strategic direction for the team and interfacing with internal project teams and customers regarding activities affecting Membership Services.

Herndon, Virginia, Us

Inside sales targeting Exostar's key customer suppliers and customer relationship management with specific key customers.

Herndon, Virginia, Us

Completed project work as assigned within the Product Operations group, including developing a business process and methodology for customer account deactivation.