David Desir Email & Phone Number

London, Gb

Dominican Republic

Provide day-to-day supervision for the call center staff 1.Lead the interviewing, hiring and initial training for call center staff 2.Assist with the coordination of staff scheduling to ensure appropriate coverage for the call center and assist with direct coverage, as appropriate and necessary.Be available to employees, understand their needs and work towards a solution. 3.Enforce all work rules, disciplinary actions and employment practices including those related to equal… Show more Provide day-to-day supervision for the call center staff 1.Lead the interviewing, hiring and initial training for call center staff 2.Assist with the coordination of staff scheduling to ensure appropriate coverage for the call center and assist with direct coverage, as appropriate and necessary.Be available to employees, understand their needs and work towards a solution. 3.Enforce all work rules, disciplinary actions and employment practices including those related to equal opportunity employment4.Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts Show less

Dominican Republic

- Handled high volume of customer calls. Addressing inquiries, resolving issues and providing information on products and services- Provided technical assistance to customers, troubleshooting issues related to products or services- Provided timely and effective technical support to end-user’s hardware and software issues- Assisted users with technical inquiries, offering solutions and guidance to maximize system efficiency

Bachelor'S Degree

Certification, Cisco Certified Network Associate

It Essentials, Information Technology