• Team managementCoach, train, mentor people of the team and internal/external stakeholdersEmpower people to analyze the situations, take actions and responsibilities with the right communication• Project managementTake the lead on projects when difficulties arise by managing internal and external stakeholders and maintaining continuous communication and satisfactionPut in place continuous and recovery plan with customers• Critical thinking and problem solvingDrive all kind of situations (technical, process, people...) with more than 35 technical resources in France and French islands• Follow service/sales KPIs (response time, installations/maintenance, NPS, connectivity, technical escalation, CA, margin, current/upcoming tenders...)• Launch NPIs (new product introduction) and product support plans with marketing, sales and service operationsMaintain market share position leaderKey projects• 2021 Market development for a tele-expertise solution (customer inquiry, market fit, relation with international business unit, new business model…)• 2018-2020: International project on equipment with remote connectivity for better customer delivery and customer experience• 2019 Continuity and recovery plan for the HCL Hospitals in Lyon. Multi-site enterprise medical solution plan with a broad range of stakeholders• 2016-2017: New process using LEAN tools for better service delivery (PCMS transformation)• 2014: International training content review/change with the Academy and BU• 2009-2012: participation in a product development group at the business unit inAndover (area of Boston - MA).

Learn to listen to customers, analyse issues and find technical solutionsPersonally Improved process with external bench for repairing equipment using Outlook, Excel and VBA

Worked as a VIE (international volunteer) in an Indonesian center taking care ofVolcanoes. Managed cooperation with French research universities and Indonesian government. Cultural diversity management.