David Devich👨‍💻 Email & Phone Number

Chicago, Illinois, United States

• Awarded 'Rookie Of The Year' for outstanding performance consistently maintaining a 93%+ efficacy rate while providing white-glove customer service
• Resolved and triaged over 3000 tickets, exceeding estimated resolution volumes within the first year
• Deployed Crestron control systems, Cisco Touch 10, and Polycom x50 video conferencing equipment
• Utilized network hardware including switches, routers, and UPS while serving as the sole onsite technician
• Created and led a team demonstration on the capabilities of Copilot, significantly enhancing single-call resolutions and overall call handling efficiency, reducing team call times by optimizing troubleshooting methods
• Volunteered for travel assignments, setting up war rooms, and providing onsite IT/AV support ensuring all necessary data, tools, and resources were available for quick decision-making and efficient problem resolution

Chicago, Illinois, United States

• Supported an environment of 2,500 internal users on a team of three, resolving advanced Tier 1 ticket requests escalated from the entry Tier 1 team
• Resolved 25 tickets weekly via Slack and ServiceNow, supporting user credential resets and configurations through VIP Symantec, Multi-factor Authentication, and Active Directory
• Assisted 20 users weekly in New Hire Orientation by setting up laptops, Virtual Private Network, Password, and Microsoft Account
• Utilize Terminal and PowerShell over five times a day to install, update, and configure software on Windows and Mac devices

Chicago, Illinois, United States

Year Up is an intensive career development program with 250 corporate partners, college-level courses, professional training, and a six-month internship.Completing coursework in Computer Applications, Advanced Excel, Business Writing, Public Speaking, and Professional Skills with specialized training in Informational Technology, including Track Courses and.

Chicago, Illinois, United States

Temporary apparel LLC is a clothing business that incorporates many different street styles to create limited, high quality content for everyday use. We combined personal taste with in house attitude to create a brand that cannot be described in one sentence. Temporary can mix anime themes with metal styles that are authentic and cool by nature. Naturally.

Chicago, Illinois, United States

Supervise and coordinate groundkeepers to ensure well-maintained grounds, proper use of tools, and responsible allocation of resources, assign tasks, train workers, monitor performance, and provide material and cost estimates.