David Dhooge Email & Phone Number

Somerset, Wi

K-Sun an Epson Group Company is an innovator of award-winning portable and desktop, wireless label printers, software and supplies for industrial and safety marking and identification, pipe marking, wire/cable/IT labeling and more, used in labs, hospitals, manufacturing, lean/5S/visual workplaces, safety identification, law enforcement, wire/cabling, engineering, IT/datacom, electrical, construction, energy, and transportation plus offices, warehouses and manufacturing facilities.• Increased sales in territory 124 percent within five months. Increased sales each month since hire date.• Create, plan, and, execute strategic sales plans that expand sales in KY, TN, NC, SC, MS, AL, GA, FL• Expand and develop channel partners including Distributors, Wholesalers and Rep firms.• Dealer and Distributor development – co-op sales presentations opening new accounts, demonstrating products, consultative educating how to reduce hidden labeling costs, product training, sales promotions, presenting business and marketing tools.

St Paul, Mn

Customer Service Rep II August 2014 - June 2015Customer Service Rep I June 2013 - August 2014Provide customer service, sales orders, and inventory management support to sales representatives, hospitals, clinics and physicians.High volume 75-100+ calls, faxes, emails processed per day in excess of $1million revenue produced per week.Led Task Force that increased self reporting of departments Service Events 200 % to uncover unaware and correct operational issues.Designed report of incoming call types to redesign phone tree prompts to streamline a greater positive customer incoming call experience.Electronic Data Interchange (EDI) processing.

Supervise train crews on a freight train and coordinate switch engine crews. Place cars to facilitate loading and unloading and the makeup and breakdown on trains in a rail yard, industrial plant, or similar location. Primary Activities and Responsibilities• Ensure compliance with all train orders, signals, and railroad rules and regulations for safety, operations, and the Federal Railroad Administration (FRA)• Review instructions from dispatchers and yardmasters, and discuss with locomotive engineer and train crew• Inspect all equipment on cars prior to departures• Receive and transmit information by radio and telephone• Read and understand bulletins, work orders, and switch lists• Assist and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses• Work with customers to ensure accurate movement and placement of cars• Maintain awareness of surrounding area and suspicious activity to ensure rail safety• Operate locomotive equipment through the use of remote control device.• Comprehend color and/or hand signals and systems• Quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions• Quickly respond (with the hand, finger, or foot) to visual symbols, signals and displays (sound, light, picture, etc.)

Twin Cities Area

MN WILDRetail Sales AssociateFEDEX GROUNDPackage HandlerWEST METRO IRRIGATIONInstaller

White Bear Lake, Mn

Project Manager Domestic/ International 1995-2009Domestic/International Technical/Customer Support Representative 1995-2009Domestic/International Installation Specialist 1995-2009Electronic Locker Trainer, Ops Manager 1995-2009Planned high tech equipment installations worldwide in airport, mall, train/bus terminals, amusement parks, and ski resorts. Part of entire process from pre-sale conception drafting CAD drawings for proposal costs and manufacturing/inventory planning to creating post sale installation teams consisting of Sales; final CAD contract equipment layout design with facility schematics designing power/data network LAN's and delivery point of entry. Site Survey's were a major part of this process. Manufacturing and Inventory; created custom equipment orders based on multi-matrix design and install timeframes. Operations; prepared local Ops to assist in installing equipment, follow-up on construction of sites, and training on operational, technical, and customer service of equipment. Engineering; worked side-by-side to create custom programming such as foreign language additions or new features. Logistics; created a load/delivery/schedule plan consisting of specific equipment delivered at specific times of the day/night, to specific locations within a facility as well as possible removal and shipping of old equipment from the site. Tech services; created installation plans of what, when, where, how equipment to be installed over multiple days on very strict timelines per the customer. Marketing; assist in designing custom graphics, signage, and decals. Outside contractors; acquired bids for construction, electrical/data wiring installation. Post install included training facility and staff on operation, technical, and customer service of equipment. Locations included Disney Hong Kong, Universal Studios, Vail, Aspen, Hartsfield Atlanta Int’l Airport, Sydney Australia Airport, Norway’s State Rail, and Greyhound.

Increased Iowa sales of point of sale/inventory management/AR computer systems 125% during my first year.Consult store owner how POS system can increase sales, reduce inventory costs and enhance customer service by analyzing store data.Led prospects through extensive seven stage sales cycle.Increased Iowa add-on Sales 150% by expanding existing customers’ knowledge and satisfaction with training visits.

Received “Tech of the Month” Award for outstanding service emphasizing response time, cost containment, call backs and total calls.Won company incentive plan by producing most additional repair service revenue.Selected for promotion out of thirty technicians to be one of two technicians to service new Risograph product.Planned and managed oversized Minolta copier territory of more than 150 clients.Finished in the top three of a twelve team efficiency program by increasing sales and lowering costs.

B.B.A., Business Administration, Marketing

A.A., Electronic Technology