David Dinucci Email & Phone Number

Pittsburgh, PA, US

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Worked as part of the HHC Events Team on dozens of high-profile events. Involved in every aspect of day-to-day logistics and execution. No job too big and no job too small. Strived to elevate the profile and reputation of the Events Team in every interaction, both internally and externally.

Pittsburgh, Pennsylvania, United States

I worked a variety of daily details while providing superlative customer service to both my fellow team members (my internal customers) and the external customers that I interacted with on a minute-to-minute basis each day. Became proficient with the specific SOPs related to access control, authentication, screening, etc. for each of these details.

Palo Alto, California

REACH provides educational and rehabilitation services and activities for adults living in the Bay Area who are recovering from a stroke or acquired brain injury.

Los Altos, CA

Senior Associate, Premier ServicesDecember 2013 - August 2015Served as both top tier technical support representative and consultant for our highest spending Premier Support customers. Maintained expertise on everything related to the Box web application, desktop clients, mobile applications, and other tools. Proactively supported customers by watching for.

Los Angeles, CA

Identified sales leads and prospects. Spent two months traveling through Australia, New Zealand and Asia where I was the lead on numerous speaking engagements, internet marketing bootcamps and training. Provided coaching and mentoring for our students and partners as well as top-level client services for our customers.

San Francisco, CA

Took over and advanced customer support function, processes and infrastructure from existing two-man team. Authored 150+ canned replies covering all areas of customer support. Cleared out 3000 email backlog one at a time. Fielded all incoming consumer inquiries via email. Direct responsibility for conveying consumer feedback to engineering and production.

Santa Monica, CA

Drove new entertainment division business for a interactive marketing agency whose specialties were state-of-the-art SEM and SEO as well lead generation, e-commerce, brand reputation management and branding and awareness campaigns. Responsible for executive level strategy and planning, prospecting for sales leads, building out sales infrastructure.

Mountain View, CA

Account Manager - Google AudioOctober 2006 – January 2009 Irvine, CA Managed portfolio of 100+ radio station partners. Worked closely with internal teams to ensure resolution of billing, approval and technical issues. Responsible for communicating partner feedback to product management and engineering teams. Charged with bringing Google culture to this.

Mountain View, CA

Employed consultative sales strategy as part of an outbound calling team. Averaged between 120 and 200 outbound calls per day. Fielded follow-up phone calls and emails. Engaged live prospects via New Channel’s real-time sales tool. Participated in weekly mentor program. Provided daily reporting on call and email resolution.

Mountain View, CA

Created and advanced customer support function, processes and infrastructure from scratch. Fielded all incoming consumer, partner and advertising inquiries via email and phone. Direct responsibility for conveying consumer and partner feedback to engineering and production teams. Incorporated and maintained new Talisma CRM software. Successfully warded off.

Sunnyvale, CA

Responded to incoming email related to Messenger, account verification, account security, Geocities accounts and Yahoo! Delivers. Provided technical support over the phone and via email for those properties as well as handling “escalations” for users in unique situations. Processed on average 500+ emails per day. Became proficient in using Kana CRM.

San Jose, CA

Managed development, installation and maintenance of Life Sciences Gallery exhibits at The Tech Museum of Innovation. Facilitated press, corporate and public events during October 1998 opening and the following months. Supervised crew of five technicians.

San Antonio, Texas Area

Managed exhibit operations team of 5 to set-up, teardown and provide maintenance for the two $2M traveling ROBOT ZOO exhibits. Worked with marketing personnel and media to stage and execute specific venue events for corporate sponsors Silicon Graphics and Time Magazine.

Mountain View, CA

Marketing Specialist August 1996 – April 1997 (9 months) Mountain View, CAProvided support for S.A.V.E. (Scientific Analysis and Visualization of the Environment) program partners. Researched and authored profiles on partners. Provided PR, tradeshow and product launch support. Redesigned and maintained S.A.V.E. Program website.--Editor & Associate.

Ba, English

Olli @ Pitt, Best American Short Stories

Olli @ Pitt, Introduction To World Art

Olli @ Pitt, World Film History

Hs Diploma, College Prep Classwork