. Managed all aspects of retail operations, including facility management, inventory control, resource allocation, and customer service, to consistently achieve high levels of customer satisfaction.. Coordinated team operations, including scheduling, training, and performance evaluations, fostering a positive work culture and increasing overall productivity by 20%.. Led safety initiatives and implemented stringent security measures, enforcing rigorous protocols to establish a secure working environment and safeguard company assets, resulting in a flawless safety record.. Administered financial transactions and maintained precise B2B sales expense records, ensuring transparent accounting.

. Directed 5 SaaS product teams for commercial and residential clients' full life cycle projects, orchestrating end-to-end integration of enterprise accounts with the company's cloud-based property management ERP suite.. Acted as the direct liaison/strategic advisor between C-level executives and cloud support teams, enhancing EDI connectivity through process automation for financial reporting, complex transactions, and workflow approvals.. Analyzed key stakeholders' business logistics to identify inside sales cross-selling opportunities for value-added enhancements; led product demos for cold calls in collaboration with cross-functional HR and internal sales teams.

. Functioned as a hybrid project manager for both Implementation and Customer Success teams, leading project plans from the construction of charters, user stories, WBS, and KPIs to providing digital market / e-commerce website administration, including application support, network security, user security management, and UI upgrade testing.. Onboarded over 50 clients onto the company's procurement UI and resolved over 350 software cases. Utilized SQL Server, Confluence, Trello, MS Office, and MS Suite for product delivery, financial data analysis, ETL pulls, custom SQL script file development, query testing, status reports, and technical writing of platform documentation and processes.

. Supervised project and marketing management for 5-10 commercial tenants, ensuring the efficient administration of lease contracts and change management processes for improvement projects.. Provided comprehensive services and consultation for real estate contractors, including stakeholder and vendor management, to ensure adherence to project scope, schedule, costs, and budget.

. Supervise morning shift team of 4 personnel, facilitating store operations and sales management.. Coordinate with regional managers to conduct cash handling, set KPIs, and drive continuous improvement initiatives aimed at ensuring compliance with industry and corporate quality standards.

. Maintain daily high-volume workload of 25+ customer calls within a fast paced e-commerce environment.. Negotiate and appease customers, resolving all order process inquiries using internal methods / guidelines.