David Dollman Email and Phone Number

Working with the largest private lab networks in Canada, at over 700 locations, TeleMED provides technology and manages more than one million vital-sign tests annually. I am the Bio-mechanical Engineering technologist responsible for Alberta operations and Installation and maintenance of:Computer systems.• Client management for two major clients with over 170 locations and over 340 systems across Alberta.• Deploying, maintaining and supporting all systems in region.• Building and deploying computer systems and networks for medical clinics and support laboratory’s.• Roll-outs to new clients.• Server and Backup support.• Database administration.• Bio-mechanical technical systems support.• Electrocardiography equipment repair and maintenance .

Acting as the network administrator and help desk manager for the Canadian operations. this included but was not limited to:• Installing, configuring, maintaining, supporting, and optimizing all network hardware, software and communication links. • Build and maintain VMware servers and Clients. • Upgrade and maintain SQL servers and applications.• Configure and maintain storage device.• Manage network and exchange antivirus systems.• Administrate exchange 2003.• Control the Active Directory environment. • Control Firewall ISA servers and network security systems.• Administrate the VOIP phone system for local and remote users.• Manage and configure the BES (BlackBerry Enterprise Server) and all associated devices.• Create Citrix farm and administrate its applications.• Network asset management..• Development, implementation and maintenance of policies, procedures and associated training plans for network resource administration, appropriate use and disaster recovery.• Administrate and maintain end user accounts, permissions and directory access rights. • Perform all system(s) back-up and recovery. • Supervision of support team and administration of working schedule and priorities. • Manage budget and vendor contracts.• Billing review and approval for all network related invoicing.• Provide guidance to junior team members. • Analyze and resolve end user computer problems in a timely and accurate fashion.• Deploy workstations• Provide 1st and 2nd level support and end user training where required.• Provide 3rd level support to administrators and support specialists on all network technologies, including network hardware and software, server hardware and software, protocols, and procedures

• Ensure the stable operation of the computer network. • Installing, configuring, maintaining, supporting, and optimizing all branch level network hardware, software and communication links. • Maintain service and troubleshoot branch level network infrastructure including servers, network equipment, and branch level software.• Create and maintain VMware servers • Upgrade and maintain SQL servers and applications.• Manage branch level anti virus and network security systems. ..• Network asset management.• Development, implementation and maintenance of policies, procedures and associated training plans for network resource administration, appropriate use and disaster recovery.• Administer and maintain end user accounts, permissions and access rights. • Perform all main and branch system(s) back-up and recovery. • Implementation of IBMTivoli storage management and data recovery • Provide guidance to junior team members. • Analyze and resolve end user computer problems in a timely and accurate fashion.• Provide 1st and 2nd level support and end user training where required.Accomplishments• Reorganized and created the DRP stratagem. Creating a stable backup environment for data recovery and security.

ON DEMAND SERVER ANALYST ALBERTA ENVIRONMENT, SRD• Administering backup software.• Regional server analysts deploying and supporting 2000/2003 server in a large production environment.• Remote server administration• Batch file scriptingAccomplishments• Reorganized and created the backup stratagem. Creating a stable backup environment for data recovery and security.Technical Environment• Microsoft Windows NT4, 2000 and 2003, Exchange 2000, HP ProLiant servers Compaq servers Dell servers, SMS 2000, HP UPS , Backup Exec, NT Backup, VBS Script.ON DEMAND SERVER ANALYST ALBERTA JUSTICE, SOLICITOR GENERALResponsibilities• Senior server analysts deploying and supporting 2000/2003 server in a large production environment.• Project work planning, estimating and communicating successes/challenges.• Supporting and Administering Exchange 5.5/2000• Administering backup software.• Administering Trend Micro and Sybari antivirus.• Supporting SMS 2003Accomplishments• Project lead for server consolidation resulting in a new server and backup system for our MIP’s client reducing support requirement.

My Responsibilities included.• Installation, roll out and maintenance of computer systems for the Kabul International airport (KAIA) for ISAF.• Inventory control of computers and peripheral devices.• Help desk.Accomplishments• Setup of windows 2003 advance server for Roll out and image maintenance. Streamlined the deployment of critical systems contributing to a 97% performance rating for the IT department.

Acting as the supervisor for the network support team and computer technology team i was responsible for.• Supervision of the IS/IT support infrastructures for the Canadian forces deployed by NATO in Bosnia. • Ensuring the availability of the complex technology infrastructure and applications for entire Area of Responsibility.• Domain Administrator of master domain in the Area of Responsibility.• Architecting, configuring, and monitoring network components, including firewalls, load balancers, HP and Cisco switches.• Satellites systems monitoring.• Responsible for the delivery of day-to-day Wan/LAN operations.• Safety supervisor for the CIS section.Accomplishments• Development of current Statement of Work and Disaster Recovery Plan.• Promoted from computer tech to deputy supervisor and then supervisor of the CRISIS network.• Maintained a 99% up time.