David Dolphin Email & Phone Number

United States

Jupiter, Florida, United States

- Assist in the preparation and review of financial statements, tax returns, and portfolio reports- Support cash flow management and budgeting activities, including preparing personalized financials, cash flow statements, and budgets- Perform accounts payable and receivable functions- Facilitate monthly closing processes- Maintain meticulous reconciliations for all balance sheet accounts- Manage client relationships, including contacting outside parties on behalf of high-net-worth clients, addressing inquiries, providing regular updates, and ensuring client satisfaction- Research and resolve discrepancies in financial records- Utilize QuickBooks for maintaining and updating financial records- Use Excel for data analysis, reporting, and other financial tasks

West Palm Beach, Florida, United States

- Promoted to Head of Training within one year of employment, overseeing the training of three new associates and coordinating live sessions for new and existing SMArtX clients.- Created comprehensive tutorial videos for SMArtX platform features, including scripting, recording, and regular updates of user guides with new feature releases.- Enhanced the training program based on client feedback to improve user experience and understanding.- Resolved high-severity cases and acted as a customer advocate, ensuring business reliability and enhancing customer satisfaction.- Provided timely account and issue status reports internally and to customers using the JIRA ticketing system.- Collaborated within the SMArtX Client Success Team, sharing expertise, contributing to internal projects, and serving as a Subject Matter Expert for specific customer processes.

West Palm Beach, Florida, United States

- Conducted live training demonstrations for new and existing clients, effectively guiding them through the latest features and functionalities of SMArtX.- Advocated for clients during the triage and resolution of high-severity cases, ensuring robust business operations and enhancing overall customer satisfaction.- Facilitated the seamless implementation of SMArtX software, engaging directly with clients to support their integration and optimize their user experience.- Provided comprehensive training and continuous support to clients, ensuring their ongoing success and proficiency with SMArtX.- Acted as a proactive liaison between clients and the product development teams, translating client feedback into actionable insights for product improvement.- Delivered responsive and professional client support across multiple channels (phone, video, email, live chat), maintaining high standards of service excellence.

Portland, Oregon, United States

- Provided high-touch operational support to financial advisors, including gathering, processing, and maintaining sensitive client data, ensuring confidentiality and accuracy throughout the process. - Facilitated efficient account openings, executed time-sensitive money movement requests, and prepared complex documentation for client review and signoff.- Played a key role in enhancing compliance with SEC regulations by conducting thorough analyses of existing internal processes. Recommended and implemented procedural improvements that contributed to achieving a clean audit report.- Optimized data verification methods with custodians to significantly increase the accuracy and efficiency of same-day money movement requests, improving client service and operational effectiveness.- Elevated the client onboarding experience by meticulously preparing comprehensive documentation packages. Included personalized welcome letters and strategically organized all necessary client signatures, enhancing clarity and ease of navigation for clients.- Proactively analyzed client account balances to anticipate and facilitate timely money movements for various purposes such as funding new investments, managing capital calls, processing distributions, coordinating tax payments, and supporting year-end charitable giving initiatives.

- Promoted within one year to help lead the day-to-day operations of a seven-person client service team managing $10 billion in ETF assets under active management.- Collaborated seamlessly with colleagues in Poland to design and optimize cross-border business processes, significantly enhancing efficiency and accuracy in critical information transfer between US and European offices.- Proactively developed and mentored direct reports, preparing them for leadership roles within the team.- Contributed to team expansion by actively participating in the recruitment and interview process for associate-level positions, ensuring the selection of top talent.

- Calculated Net Asset Value (NAV) and conducted end-of-day reconciliation by harmonizing final net assets and related data across three distinct systems, ensuring consistent and precise NAV reporting.- Identified and promptly escalated any anomalies or suspicious activities to senior management, adhering strictly to corporate policies and guidelines for risk management and compliance.- Monitored and reviewed the daily work of associates, providing additional oversight to maintain accuracy and compliance with operational procedures.- Managed tight nightly deadlines while prioritizing accuracy in NAV calculations, demonstrating strong time management and attention to detail under pressure.

- Conducted comprehensive research and analyzed historical data to formulate the annual budget for the Kansas City Federal Reserve, ensuring accuracy and alignment with organizational goals.- Generated and analyzed quarterly spending reports, collaborating closely with department heads to assess budget requirements and optimize financial allocations.- Managed administration duties, including overseeing access to budget applications for department heads, ensuring streamlined and secure data management processes.- Helped manage the development and implementation of retention guidelines for financial records within the management department, enhancing organizational efficiency and compliance.

- Executed oversight, audit, and compliance tasks for State Street's Specialized Processing Group, including thorough review and authorization of high-risk transactions to ensure adherence to regulatory standards.- Implemented streamlined logistics protocols that significantly enhanced the efficiency and accuracy of wire activity transactions, improving overall operational performance.- Recognized for investigative leadership by the department Vice President to monitor cash and trade-related market activities, identifying inaccuracies and suspicious transactions promptly.- Provided training and support to the offshore sister group in Manila, Philippines, offering expertise in processing procedures and daily operational tasks to enhance team performance and consistency.

- Ensured meticulous adherence to regulatory and audit requirements for market trade-related transactions, maintaining compliance and integrity in financial operations.- Appointed by senior management to train new hires, cultivating a skilled and knowledgeable workforce.- Demonstrated exceptional performance by consistently surpassing monthly targets with a focus on achieving over 99.8% accuracy and volume efficiency.- Recognized as a top performer with consecutive awards for Employee of the Month, commended for outstanding accuracy and productivity in operational roles.