* Lead Customer Success* Standardize customer engagement across the team, and measure its impact at each stage of the customer lifecycle* Develop a trusted advisor relationship with key customer stakeholders to fully understand their business strategies and measurements for success

RapidFort is an innovative cloud-native cybersecurity company dedicated to helping organizations minimize the attack surface of their cloud workloads automatically and continuously. We typically reduce container sizes and vulnerability counts by 80%. We’ve taken a process that normally takes weeks to months of menial, manual work with mediocre results and transformed it into a service that can be done automatically – within minutes – with optimal results.

API security

Built and lead an exceptionally talented Professional Services organization.Developed PS Methodology & Best Practices Proven track record of delivering customer solutions in compressed timelines in a start-up environment.Accelerated customer change readiness, drove adoption, and delivered maximum customer value Developed services offerings that consistently and swiftly deliver the outcomes our customers expect.Partnered strongly with Sales to incorporate Services into our business value proposition.Jointly responsible for ARR.Managed stakeholder relationships in key and strategic accounts

Coverity acquired by Synopsys.Provided exceptional solutions to customers around Synopsys products. Required a high degree of flexibility, adaptability, and attention to detail due to the large variance in software development environments. Carried out a successful pre-sale pilot of a multi-site Static Analysis cluster solution for a major telco. Data integrity and Disaster Recovery were key factors in this success. They signed a multi-million-dollar deal on the back of the pilot and Synopsys displaced the incumbent.Enabled another major telco to roll-out Synopsys Products across their development, CISO, and Legal teams. Providing guidance to their CISO office in defining their Secure-SDLC policies and procedures.Led PS on custom Coverity checkers - a prerequisite to closing 2 very large APAC deals. Later they were incorporated into the main product

Meteor acquired by Eircom/Eir.Served as a key member of Operations on the live Mobile Charging solution.

Openet acquired by Amdocs.Led Professional Services teams on multiple large scale customer engagements.

Developed Apex- a web-based Performance Planning tool that allows managers to plan, monitor and report on performance indicators throughout the organization on a real-time basis.Maintained Telcotec's MINSAT product (Service Management tool used to administer Ericsson's Charging System).

Tecnomen acquired Indian company Lifetree and rebranded to Tecnotree.Lead the Platform group in the latest release of Tecnomen’s Pre-Paid system software. Managed between 8-10 Developers.

Fixed bugs & made enhancements to Tecnomen’s existing Pre-paid system software. Worked on scripts to automate installation (Jumpstarting) of various software on a variety of Sun machines. Technologies used: C, Sybase, Solaris, CSH, Perl, Python, Sun Compiler and CVS.

Spent two years teaching various English courses to students of all ages and various levels.

Worked on various aspects of Lucent's Operations and Maintenance software.•Led a multi-site development team of 4 for a GSM to GPRS upgrade wizard. Technologies used: Tcl/Tk, C, Sybase, HPUX and tools.•Developed the interface between element and network management software to comply with 3GPP (UMTS) standards using CORBA solution set. Technologies used: Java, RMI, EJB, CORBA, Borland Appserver/AppCenter and JBuilder, PrismTech NotificationService, Clearcase/Clearquest, Rational Rose, Versant