David Douglas Mba, Itil work email
- Valid
- Valid
David Douglas Mba, Itil personal email
David Douglas Mba, Itil phone numbers
I have earned a distinguished reputation for leading large-scale system deployments and driving operational excellence. Renowned for seamless coordination across product, sales, engineering, and operations, I possess a strategic vision for planning and efficiency, continually elevating customer value through innovative service technologies. Demonstrated expertise in implementing proprietary AI systems to analyze extensive historical and real-time service and market data, enabling data-driven insight strategies across the enterprise.My career highlights a consistent track record of optimizing operations and delivering substantial efficiencies. I have spearheaded the consolidation of technology centers and elevated service quality, always prioritizing customer satisfaction and crafting solutions that benefit all stakeholders. Proven track record of success in driving business growth and building strong client relationships.Adept at translating complex concepts for diverse audiences, I skillfully navigate challenging demands with a focus on operational process improvement. I turn data insights into actionable strategies, transforming uncertainty into successful outcomes and maximizing your company’s product or service offerings.P&L Ownership ✬ Product & Portfolio Management ✬ Continuous Process Improvement ✬Business Transformation ✬ Digital Enhancements ✬ Quick Profit Margin & Revenue Expansion 🔸 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 & 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽🔸 𝗗𝗲𝗰𝗶𝘀𝗶𝘃𝗲 𝗘𝗻𝘁𝗿𝗲𝗽𝗿𝗲𝗻𝗲𝘂𝗿𝗶𝗮𝗹 𝗠𝗶𝗻𝗱𝘀𝗲𝘁🔸 𝗦𝘁𝗿𝗼𝗻𝗴 𝗧𝗼𝗽 & 𝗕𝗼𝘁𝘁𝗼𝗺-𝗟𝗶𝗻𝗲 𝗜𝗺𝗽𝗮𝗰𝘁 𝗞𝗲𝘆 𝗦𝗸𝗶𝗹𝗹𝘀: Enterprise leader & morale booster ✬ Collaborative relationship builder ✬ Customer experience guru ✬ Technical expert ✬ Cross-functional influencer ✬ Powerful negotiating tactics ✬ Deeply understands multiple viewpoints ✬ Cuts through chaos ✬ Motivates teams to top performance in all metrics ✬ Expands vision beyond the current trajectory ✬ Organizational Design#LeadershipMatters
Maui Holdings, Llc
-
President & CeoMaui Holdings, Llc Jun 2024 - Present
-
Vice President, Service ManagementScientific Games Feb 2015 - Jun 2024Atlanta, Georgia, UsLed the Service Management division, managing an $80 million annual budget and a team of over 900 employees supporting Gaming and Lottery operations. Oversaw 18 data centers, field services, service desk operations, and customer-facing support across the US and Mexico. Achieved significant operational efficiencies through the consolidation of technology centers and the implementation of ITIL-based processes. Managed company-wide integration activities, including mergers and acquisitions. Focused on delivering high levels of customer value through innovative service solutions and cost management strategies.• Aligning technology operations with business goals, creating sustainable growth opportunities • Leading the integration of mergers and acquisitions, consolidating technology centers, and achieving measurable improvements in service quality and customer satisfaction, maximizing enterprise value.• Fostering high-performance teams and implementing cutting-edge service-related technologies, unlocking significant operational efficiencies and enhance EBITDA.• Increased accuracy and productivity by implementing automated system (AI Co-Pilot) and application health monitoring, system & field related operational metrics. -
Senior Director, Service ManagementScientific Games Mar 2012 - Feb 2015Atlanta, Georgia, UsEstablished new service standards and best practices across customer networks, significantly improving service quality.• Optimized service desk, operations, field services, and financial reporting, resulting in enhanced efficiency and cost savings.• Effectively maintained 99.9% or better system availability for up to 48,000 online terminals.
-
Senior Director, Lottery Systems OperationsScientific Games May 2008 - Mar 2012Atlanta, Georgia, Us• Achieved multi-million-dollar savings by consolidating data center operations, supporting major customers, and providing disaster recovery for state lotteries.
-
Director, Lottery Systems OperationsScientific Games Feb 2006 - May 2008Atlanta, Georgia, UsDirected several jurisdictional accounts generating $45 million in revenue at a 38% margin through strategic contract negotiations and project execution.
-
Regional Director, Us OperationsIgt Mar 2004 - Aug 2006London, GbManaged data center operations for a global provider of gaming technology and lottery services. Spearheaded initiatives to increase productivity, reduce costs, and streamline operations. Developed financial and strategic plans to drive growth.• Consolidated 26 US sites into a single data center, resulting in significant cost reductions.• Increased gross profits by 262% while reducing headcount by 5.3%.• Transformed a business operation from a $300,000 loss to a $1.4 million profit.• Implemented ITIL best practices across US data centers, enhancing efficiency and quality. -
Deputy Account General ManagerIgt Feb 2000 - Mar 2004London, GbOversaw administration, customer service, support, operations, software, sales, and marketing, leading a team of 60 employees.• Enhanced productivity by 182% through comprehensive process improvements.
-
Account General ManagerIgt Sep 1995 - Feb 2000London, GbManaged accounts generating $45 million in revenue at a 40% margin through strategic contract negotiations and project execution.• Led a $12 million conversion project on time and under budget, achieving record-breaking sales growth to $198 million annually.
-
Project Management ConsultantIgt Jul 1994 - Sep 1995London, Gb• Key member of project team that implemented world’s largest online UK Lottery system in five months.• Enhanced profit growth by installing and maintaining player habit data for major games.
-
Manager Technical Support ServicesIgt Apr 1989 - Jul 1994London, GbDirected customer support and field services teams, ensuring high-quality service delivery and customer satisfaction. Started up the Kentucky Lottery project and directed on-going technical operations.
-
Board Level TechnicianIgt Dec 1987 - Apr 1989London, GbRepairing Lottery terminals down to board level repairs.
David Douglas Mba, Itil Skills
David Douglas Mba, Itil Education Details
-
Tulane University - A.B. Freeman School Of BusinessGlobal Business Administration -
Chadwick UniveristyGlobal Business Administration
-
Topeka Technical CollegeElectrical And Electronics Engineering
-
Washburn UniversityPhysics And Electronics Engineering
-
Washburn UniversityPhysics
Frequently Asked Questions about David Douglas Mba, Itil
What company does David Douglas Mba, Itil work for?
David Douglas Mba, Itil works for Maui Holdings, Llc
What is David Douglas Mba, Itil's role at the current company?
David Douglas Mba, Itil's current role is Renowned Expert in IT Service Management Operations with ITIL Certification and a Specialization in Team Motivation | Creating Competitive Advantage through Technology Modernization.
What is David Douglas Mba, Itil's email address?
David Douglas Mba, Itil's email address is da****@****att.net
What is David Douglas Mba, Itil's direct phone number?
David Douglas Mba, Itil's direct phone number is +177059*****
What schools did David Douglas Mba, Itil attend?
David Douglas Mba, Itil attended Tulane University - A.b. Freeman School Of Business, Chadwick Univeristy, Topeka Technical College, Washburn University, Washburn University.
What are some of David Douglas Mba, Itil's interests?
David Douglas Mba, Itil has interest in Science And Technology, Including Video Gambling, Children, It Service Management.
What skills is David Douglas Mba, Itil known for?
David Douglas Mba, Itil has skills like Start Ups, Management, Process Improvement, Itil, Strategy, Operations Management, Integration, Data Center, Leadership, Outsourcing, Strategic Planning, It Service Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial