David Douglas Mba, Itil Email & Phone Number

Atlanta, Georgia, Us

Led the Service Management division, managing an $80 million annual budget and a team of over 900 employees supporting Gaming and Lottery operations. Oversaw 18 data centers, field services, service desk operations, and customer-facing support across the US and Mexico. Achieved significant operational efficiencies through the consolidation of technology centers and the implementation of ITIL-based processes. Managed company-wide integration activities, including mergers and acquisitions. Focused on delivering high levels of customer value through innovative service solutions and cost management strategies.• Aligning technology operations with business goals, creating sustainable growth opportunities • Leading the integration of mergers and acquisitions, consolidating technology centers, and achieving measurable improvements in service quality and customer satisfaction, maximizing enterprise value.• Fostering high-performance teams and implementing cutting-edge service-related technologies, unlocking significant operational efficiencies and enhance EBITDA.• Increased accuracy and productivity by implementing automated system (AI Co-Pilot) and application health monitoring, system & field related operational metrics.

Atlanta, Georgia, Us

Established new service standards and best practices across customer networks, significantly improving service quality.• Optimized service desk, operations, field services, and financial reporting, resulting in enhanced efficiency and cost savings.• Effectively maintained 99.9% or better system availability for up to 48,000 online terminals.

Atlanta, Georgia, Us

• Achieved multi-million-dollar savings by consolidating data center operations, supporting major customers, and providing disaster recovery for state lotteries.

Atlanta, Georgia, Us

Directed several jurisdictional accounts generating $45 million in revenue at a 38% margin through strategic contract negotiations and project execution.

London, Gb

Managed data center operations for a global provider of gaming technology and lottery services. Spearheaded initiatives to increase productivity, reduce costs, and streamline operations. Developed financial and strategic plans to drive growth.• Consolidated 26 US sites into a single data center, resulting in significant cost reductions.• Increased gross profits by 262% while reducing headcount by 5.3%.• Transformed a business operation from a $300,000 loss to a $1.4 million profit.• Implemented ITIL best practices across US data centers, enhancing efficiency and quality.

London, Gb

Oversaw administration, customer service, support, operations, software, sales, and marketing, leading a team of 60 employees.• Enhanced productivity by 182% through comprehensive process improvements.

London, Gb

Managed accounts generating $45 million in revenue at a 40% margin through strategic contract negotiations and project execution.• Led a $12 million conversion project on time and under budget, achieving record-breaking sales growth to $198 million annually.

London, Gb

• Key member of project team that implemented world’s largest online UK Lottery system in five months.• Enhanced profit growth by installing and maintaining player habit data for major games.

London, Gb

Directed customer support and field services teams, ensuring high-quality service delivery and customer satisfaction. Started up the Kentucky Lottery project and directed on-going technical operations.

London, Gb

Repairing Lottery terminals down to board level repairs.

Mba, Global Business Administration

Ba, Global Business Administration

Assoicate Degree, Electrical And Electronics Engineering

Studied General Courses, Physics And Electronics Engineering

Electronics, Physics