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Dave Drake Email & Phone Number
Certified ServiceNow Administrator
at
Capgemini
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Certified ServiceNow Administrator
Location
Kansas City, Kansas, United States
Company size
Who is Dave Drake? Overview
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Quick answer
Dave Drake is listed as Certified ServiceNow Administrator at Capgemini, a with 321265 employees, based in Kansas City, Kansas, United States. AeroLeads shows a matched LinkedIn profile for Dave Drake.
Dave Drake previously worked as ServiceNow Administrator at Capgemini and ServiceNow Administrator at Dxc Technology. Dave Drake holds Bachelor'S Degree, Information Technology from Devry University.
Company email context
Email format at Capgemini
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Capgemini
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Profile bio
About Dave Drake
I am an experienced IT Specialist with a proven track record of driving rapid and continuous improvement in ServiceNow system and platform administration. I excel in developing initiatives aimed at maintaining and enhancing customer service quality solutions through the ServiceNow platform. My expertise includes advanced proficiency in ITIL best practices, IT Service Management lifecycle concepts, and a demonstrated ability to optimize productivity and ensure customer requirements are met. I possess extensive, current knowledge of ServiceNow modules and applications such as Service Catalog, Change Management, Incident Management, Problem Management, Knowledge Management, User Management, and Asset Management. I am adept at problem-solving, debugging, and evaluating organizational design to streamline business processes and elevate customer service standards. I also bring years of IT experience to bear to facilitate my customers getting the most from their ServiceNow platform.
Current workplace
Dave Drake's current company
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Capgemini
13 roles
Dave Drake work experience
A career timeline built from the work history available for this profile.
Servicenow Administrator
• Spearheaded key initiatives such as MidServer deployment and CMDB configuration for the U.S. Army and Department of Homeland Security.• Enhanced implementation efficiency by critically evaluating documentation and delivering strategic recommendations for process optimizations.
Sep 2023 - May 2024
Servicenow Administrator
• Managed multiple ServiceNow instances, overseeing incident resolution, system configuration, report generation, and user training.• Led platform design and maintenance efforts, enhancing performance, reporting, and compliance.• Conducted software upgrades, maintained documentation, created KPI-driven reports, and implemented robust monitoring for application performance.
Jul 2022 - Mar 2023
Servicenow Discovery Administrator
• Monitored the Discovery implementation for PG&E, ensuring accurate CMDB data for ITSM processes.• Recommended proactive solutions and process improvements to enhance data collection and reliability.• Maintained detailed documentation to reflect evolving architecture and requirements.
Feb 2022 - Jun 2022
Servicenow Discovery Administrator
• Administered ServiceNow Discovery for Banner Healthcare, ensuring peak performance and swift issue resolution.• Provided strategic guidance on process improvements and proactively addressed potential challenges.• Maintained detailed documentation of the system architecture, including the CMDB.
Aug 2021 - Feb 2022
Servicenow Administrator
• Managed critical projects for USDA clients, optimizing workload distribution and task allocation.• Aligned business intelligence data with client needs to enhance organizational outcomes.• Acted as a liaison between clients and strategy managers, overseeing client consultants.
Feb 2021 - Oct 2021
Servicenow Administrator
• Developed reports and dashboards for ServiceNow Change, Incident, and Problem management processes.• Configured ServiceNow solutions for the Air Force and U.S. Trade Commission, ensuring smooth implementation.• Led training sessions for ServiceDesk personnel, optimizing functionality and improving user adoption.
Dec 2020 - Aug 2021
Servicenow Administrator
• Managed ServiceNow and Flexera systems for multiple clients, creating impactful reports and dashboards for ticket management.• Monitored data imports into ServiceNow CMDB from various asset discovery sources to ensure accuracy and completeness.• Provided robust support for global teams by enhancing Microsoft SharePoint and Teams infrastructure.
Feb 2020 - Oct 2020
Servicenow Administrator
• Led the ServiceNow Change Management program at Hallmark Cards, enhancing efficiency and compliance through testing, governance, and documentation.• Trained over 1,000 users on Change Management principles, ensuring broad adoption and understanding.• Reviewed hundreds of changes daily for accuracy, maintaining high operational standards.
Oct 2019 - Jan 2020
Servicenow Administrator
Aug 2018 - Nov 2018
Servicenow Software Asset Manager
Epiq Global
May 2018 - Aug 2018
Servicenow Administrator
Nov 2017 - Feb 2018
Servicenow Administrator
Koch Business Solutions Lp
Jul 2012 - Mar 2017
Team & coworkers
Colleagues at Capgemini
Other employees you can reach at capgemini.com. View company contacts for 321265 employees →
HD
Harshad Dukare
Colleague at CapgeminiRaigad, Maharashtra, India
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BG
Balika Gawade
Colleague at CapgeminiPune, Maharashtra, India
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PC
Praveen Cherian
Colleague at CapgeminiDetroit Metropolitan Area, United States
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LM
Libin M Jacob
Colleague at CapgeminiBengaluru, Karnataka, India
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VP
Venkata Pattabhi Chekka
Colleague at CapgeminiHyderabad, Telangana, India
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LB
Luca Bertozzi
Colleague at CapgeminiItaly
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VK
Vamsi Kiran
Colleague at CapgeminiFolsom, California, United States
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BL
Bhagyashri Laddi
Colleague at CapgeminiPune, Maharashtra, India
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KS
Kuchi Sowmya
Colleague at CapgeminiHyderabad, Telangana, India
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VJ
Vinay Joseph
Colleague at CapgeminiBengaluru, Karnataka, India
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Harshad Dukare
Colleague at CapgeminiRaigad, Maharashtra, India
View →
BG
Balika Gawade
Colleague at CapgeminiPune, Maharashtra, India
View →
PC
Praveen Cherian
Colleague at CapgeminiDetroit Metropolitan Area, United States
View →
LM
Libin M Jacob
Colleague at CapgeminiBengaluru, Karnataka, India
View →
VP
Venkata Pattabhi Chekka
Colleague at CapgeminiHyderabad, Telangana, India
View →
LB
Luca Bertozzi
Colleague at CapgeminiItaly
View →
VK
Vamsi Kiran
Colleague at CapgeminiFolsom, California, United States
View →
BL
Bhagyashri Laddi
Colleague at CapgeminiPune, Maharashtra, India
View →
KS
Kuchi Sowmya
Colleague at CapgeminiHyderabad, Telangana, India
View →
VJ
Vinay Joseph
Colleague at CapgeminiBengaluru, Karnataka, India
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2 education records
Dave Drake education
Bachelor'S Degree, Information Technology
Devry University
Associate Of Arts - Aa, Human Resources Management/Personnel Administration, General
Gulf Coast State College
FAQ
Frequently asked questions about Dave Drake
Quick answers generated from the profile data available on this page.
What company does Dave Drake work for?
Dave Drake works for Capgemini.
What is Dave Drake's role at Capgemini?
Dave Drake is listed as Certified ServiceNow Administrator at Capgemini.
Where is Dave Drake based?
Dave Drake is based in Kansas City, Kansas, United States while working with Capgemini.
What companies has Dave Drake worked for?
Dave Drake has worked for Capgemini, Dxc Technology, Vanderhouwen, The Judge Group, and Netimpact Strategies Inc..
Who are Dave Drake's colleagues at Capgemini?
Dave Drake's colleagues at Capgemini include Harshad Dukare, Balika Gawade, Praveen Cherian, Libin M Jacob, and Venkata Pattabhi Chekka.
How can I contact Dave Drake?
You can use AeroLeads to view verified contact signals for Dave Drake at Capgemini, including work email, phone, and LinkedIn data when available.
What schools did Dave Drake attend?
Dave Drake holds Bachelor'S Degree, Information Technology from Devry University.
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