Dave Drake

Dave Drake Email and Phone Number

Certified ServiceNow Administrator @ Capgemini
Kansas City, KS, US
Dave Drake's Location
Kansas City, Kansas, United States, United States
About Dave Drake

I am an experienced IT Specialist with a proven track record of driving rapid and continuous improvement in ServiceNow system and platform administration. I excel in developing initiatives aimed at maintaining and enhancing customer service quality solutions through the ServiceNow platform. My expertise includes advanced proficiency in ITIL best practices, IT Service Management lifecycle concepts, and a demonstrated ability to optimize productivity and ensure customer requirements are met. I possess extensive, current knowledge of ServiceNow modules and applications such as Service Catalog, Change Management, Incident Management, Problem Management, Knowledge Management, User Management, and Asset Management. I am adept at problem-solving, debugging, and evaluating organizational design to streamline business processes and elevate customer service standards. I also bring years of IT experience to bear to facilitate my customers getting the most from their ServiceNow platform.

Dave Drake's Current Company Details
Capgemini

Capgemini

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Certified ServiceNow Administrator
Kansas City, KS, US
Website:
capgemini.com
Employees:
321265
Dave Drake Work Experience Details
  • Capgemini
    Capgemini
    Kansas City, Ks, Us
    View
  • Capgemini
    Servicenow Administrator
    Capgemini Sep 2023 - May 2024
    Paris, France, Fr
    • Spearheaded key initiatives such as MidServer deployment and CMDB configuration for the U.S. Army and Department of Homeland Security.• Enhanced implementation efficiency by critically evaluating documentation and delivering strategic recommendations for process optimizations.
    View
  • Dxc Technology
    Servicenow Administrator
    Dxc Technology Jul 2022 - Mar 2023
    Ashburn, Virginia, Us
    • Managed multiple ServiceNow instances, overseeing incident resolution, system configuration, report generation, and user training.• Led platform design and maintenance efforts, enhancing performance, reporting, and compliance.• Conducted software upgrades, maintained documentation, created KPI-driven reports, and implemented robust monitoring for application performance.
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  • Vanderhouwen
    Servicenow Discovery Administrator
    Vanderhouwen Feb 2022 - Jun 2022
    Portland, Oregon, Us
    • Monitored the Discovery implementation for PG&E, ensuring accurate CMDB data for ITSM processes.• Recommended proactive solutions and process improvements to enhance data collection and reliability.• Maintained detailed documentation to reflect evolving architecture and requirements.
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  • The Judge Group
    Servicenow Discovery Administrator
    The Judge Group Aug 2021 - Feb 2022
    Wayne, Pa, Us
    • Administered ServiceNow Discovery for Banner Healthcare, ensuring peak performance and swift issue resolution.• Provided strategic guidance on process improvements and proactively addressed potential challenges.• Maintained detailed documentation of the system architecture, including the CMDB.
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  • Netimpact Strategies Inc.
    Servicenow Administrator
    Netimpact Strategies Inc. Feb 2021 - Oct 2021
    Herndon, Virginia, Us
    • Managed critical projects for USDA clients, optimizing workload distribution and task allocation.• Aligned business intelligence data with client needs to enhance organizational outcomes.• Acted as a liaison between clients and strategy managers, overseeing client consultants.
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  • Yakshna Solutions
    Servicenow Administrator
    Yakshna Solutions Dec 2020 - Aug 2021
    Herndon, Virginia, Us
    • Developed reports and dashboards for ServiceNow Change, Incident, and Problem management processes.• Configured ServiceNow solutions for the Air Force and U.S. Trade Commission, ensuring smooth implementation.• Led training sessions for ServiceDesk personnel, optimizing functionality and improving user adoption.
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  • Dxc Technology
    Servicenow Administrator
    Dxc Technology Feb 2020 - Oct 2020
    Ashburn, Virginia, Us
    • Managed ServiceNow and Flexera systems for multiple clients, creating impactful reports and dashboards for ticket management.• Monitored data imports into ServiceNow CMDB from various asset discovery sources to ensure accuracy and completeness.• Provided robust support for global teams by enhancing Microsoft SharePoint and Teams infrastructure.
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  • Guidant Global
    Servicenow Administrator
    Guidant Global Oct 2019 - Jan 2020
    London, Gb
    • Led the ServiceNow Change Management program at Hallmark Cards, enhancing efficiency and compliance through testing, governance, and documentation.• Trained over 1,000 users on Change Management principles, ensuring broad adoption and understanding.• Reviewed hundreds of changes daily for accuracy, maintaining high operational standards.
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  • Blue Cross And Blue Shield Of Kansas City
    Servicenow Administrator
    Blue Cross And Blue Shield Of Kansas City Aug 2018 - Nov 2018
    Kansas City, Mo, Us
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  • Epiq Global
    Servicenow Software Asset Manager
    Epiq Global May 2018 - Aug 2018
  • Disys
    Servicenow Administrator
    Disys Nov 2017 - Feb 2018
    Mclean, Va, Us
    View
  • Koch Business Solutions Lp
    Servicenow Administrator
    Koch Business Solutions Lp Jul 2012 - Mar 2017

Dave Drake Education Details

  • Devry University
    Devry University
    Information Technology
  • Gulf Coast State College
    Gulf Coast State College
    General

Frequently Asked Questions about Dave Drake

What company does Dave Drake work for?

Dave Drake works for Capgemini

What is Dave Drake's role at the current company?

Dave Drake's current role is Certified ServiceNow Administrator.

What schools did Dave Drake attend?

Dave Drake attended Devry University, Gulf Coast State College.

Who are Dave Drake's colleagues?

Dave Drake's colleagues are Marieke Van De Putte, Yash Sachdev, Shreekant Jadhav, Munagala Loka Mallikharjuna Rao, Gyselle Nogueira, Sayantan Bhattacharjee, Vishal Vipat.

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