Delivering Digital Skills to organisations to enable their staff to get the besy from Microsoft 365, bridging the digital skills gap.Working with our clients to create a custom instructor led IT training experience for their staff (classroom or virtual via Teams, Zoom or WebEx). From Training Needs Analysis to post training course evaluation. Developed, maintained and delivered engaging blended learning programmes and training materialsDesigned, storyboarded and developed eLearning SCORM packages using Adobe Captivate, Articulate Storyline, Camtasia, GoAnimate, Audacity, Photoshop including course assessments.Created short training videos including the use of chroma keying technology. Edited videos to finished product.Performing Training Needs Analysis (TNA), analysing results to create the custom course outline for quality desktop application.Delivering in-house IT Training for all levels of ability - Introduction, Intermediate and Advanced level in all versions of Microsoft Office 365, OneDrive Teams, Excel, Access, Word, PowerPoint, Outlook, SharePoint & Microsoft VBA.

Facilitate requirements discussions with clients to comprehend their needs and customise training programmes to address specific requirements and outcomes.Create and conduct Virtual Instructor Led Training (vILT) webinars focused on Microsoft 365, aimed at enhancing collaboration, communication, performance and accessibility among client staff through webinars and workshopsDevelop training materials, such as user guides and videos, utilising instructional design principles to ensure content is engaging, relevant, accessible, and easy to comprehend.Assess the effectiveness of training efforts through user feedback analysis Work in UK time zone delivering training to learners from various geographical locations.

Working with internal stakeholders and subject matter experts to design SCORM compliant educational materials, including software simulation and assessments) to support the educational needs of multiple programmes across the NHS using Adobe Captivate, including manipulation and editing of images, video and audio files.

Delivering digital skills training in Microsoft 365, Microsoft Teams and Office to organisations for Welsh Government funded programme. (PLA). Organisations include Local Councils, Housing Associations and local Police Forces.

Designed, developed and implemented a strategy for the delivery of engaging remote live online IT training using Adobe Connect and Microsoft Teams to meet agreed learning objectives.Worked closely with SME’s, stakeholders (including academic, administrative and professional services personnel) and technical teams to gather the information required to develop Training Needs Analysis for planning instructor led training session, micro learning videos and eLearning modules within required timescales. Designed, developed & maintained content for a range of learning interventions incorporating both digital and instructor led solutions. Designed micro-learning video concept for SaaS student management platform U4SM.Designed eLearning module concept incorporating realistic SaaS Student Management system simulation and assessment. Created online courses for VLE (Moodle) using a variety of media including SCORM (with Storyline 365) and video (with Camtaisa & Adobe Audition /Audacity) Created design guides documenting methodology for creating high quality learning contentMaintained team intranet site including modifying HTML5 code to achieve desired appearance.Maintained project documentation and learning materials with Microsoft Office 365 including OneDrive, SharePoint, Planner and Teams.

Responsible for a setting up a small but essential training service within the Corporate ICT function.Responsible for planning, developing and designing specialist bespoke and Microsoft Office 365 training in a high-pressured environment interpreting client briefs, for employees across own and stakeholder organisations.Responsible for the delivery of specialist training to tight deadlines, via a variety of channels (instructor led workshops, eLearning modules, short ‘how to’ videos, WebEx webinars, live streaming and written content) to a wide audience including senior management, working on simultaneous projects.Responsible for the development and maintenance of training materials using Adobe Captivate, Adobe Acrobat, Adobe Photoshop Elements, Techsmith Camtasia, Sony (Magix) Vegas Pro and Microsoft Office 365.Responsible for maintaining the ICT Corporate Guidance SharePoint site, creating pages with training content, embedded videos and links to written guidance and to other useful external sources.Responsible for project management and service development. Obtaining feedback from across the organisation and external stakeholders, analysing, reporting and proposing changes for continuous service improvement. Working with managers and stakeholders to identify gaps and barriers in training services.Responsible for the creation of educational materials for a new national web-based IT System for the National Child Measurement Programme (NCMP) to be used by all Local Authorities in England and Wales.Responsible for filming and editing of training content, including Chroma Keying (green screen).Responsible for managing content on the organisation’s LMS (RSM 4Learning) and the corporate video portal (Qumu), producing analytical reports to evaluate learning effectiveness.

Contract awarded to devise a Microsoft Office 2010 migration training programme with concept training of the application of Microsoft SharePoint 2010 & Microsoft SharePoint Workspaces 2010 as a Document Management System (DMS). Responsibilities included scheduling , organising and delivering across 10 UK offices of Turley Associates, creating course notes and providing remote support.

Contract awarded to devise a Microsoft Office 2007 migration training programme and to schedule, organise and deliver across 10 UK offices of Turley Associates, creating course notes and providing remote support.

Database development. & consultancy.Website development & consultancy.IT training including preparation, structuring and delivery.Training in a formal classroom environment or one to one basis.In house training and nationwide customer on-site training.Liaison with all levels of companies / organisations.Installation & configuration of software.Courseware development

Design of company systems for iso9000 compliance.Documentation of company procedures.Internal quality auditor.Quality metric reporting & statistical analysis using Microsoft Office. For presentation to senior managementLiaison with suppliers facilitating corrective and preventative action.Design of QA databases with MS ACCESS.