David Dryer Email & Phone Number

New Lenox, Illinois, United States

Subject matter expert for TeamConnect and its ancillary products. Conduct thorough discovery and needs analysis to craft a detailed, prospect-specific product demonstration showcasing the most flexible and scalable ELM solution in the market. Maintain software environments and perform extensive configurations for tailored prospect demonstrations. Effectively present to all executive levels and showcase the value of our solution to corporate legal staff. Assist the Sales team in developing and responding to RFXs. Partner with Account Executives and Account Managers to work with prospects and support existing clients. Convey knowledge about the implementation process and develop relationships with Mitratech certified partners; onboard and mentor new Solutions Consultants. Represent Mitratech at client best practice forums, industry trade shows, and user conferences.

New Lenox, Illinois, United States

Dialpad’s mission is to make business communications great.Built on the Google Cloud Platform for unmatched security, reliability and scale, Dialpad’s product suite covers the full range of modern business communications needs with Dialpad Talk, Dialpad Support and UberConference solutions all powered by VoiceAI. Today more than 55,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google G Suite and Microsoft Office 365 to be more productive.

New Lenox, Il

Subject matter expert for TeamConnect and its ancillary products. Conduct thorough discovery and needs analysis to craft a detailed, prospect-specific product demonstration showcasing the most flexible and scalable ELM solution in the market. Maintain software environments and perform extensive configurations for tailored prospect demonstrations. Effectively present to all executive levels and showcase the value of our solution to corporate legal staff. Assist the Sales team in developing and responding to RFXs. Partner with Account Executives and Account Managers to work with prospects and support existing clients. Convey knowledge about the implementation process and develop relationships with Mitratech certified partners; onboard and mentor new Solutions Consultants. Represent Mitratech at client best practice forums, industry trade shows, and user conferences.

Downers Grove, Il

Manage account relationships for 173 client accounts across the United States and Canada.Provide consultative approach to guide customers to optimal usage of the different solution components in order to ensure their continued subscription to the service year over year.High degree of “consultative selling,” working to identify and drive opportunities for net-new sales and revenue growth within Client base including new products, consulting services, and training opportunities.Manage Client projects and manage the relationship between the Client and Consultant to verify all objectives and project goals are captured and accomplished.Present and demonstrate Microsystems suite of software products and services to executive audiences at Client firm locations.

Downers Grove, Il

Managed the entire product line life-cycle for multiple applications from strategic planning to tactical activities.Drove solution set across teams through market requirements, product contract, and positioning.Developed and implemented company-wide go-to-market plans, working with all departments in the company.Coordinated customer adoption efforts with support and consulting services teams.

Greater Chicago Area

Led product management, product development, and new product introduction of online features/functionality for the grainger.com eCommerce site.Innovated as the voice for the client in the development process through user, market and competitive research to develop new products and features. Trained internal product sourcing teams, defining new workflows to support their customer base.

Greater Chicago Area

Product Manager/Owner within the Agile software development framework that led team development effort by conveying vision and business value to the team in engaging ways through the use of prototype visuals, user personas, and user story mapping.Collaborated with senior management as well as other internal and external stakeholders to define product roadmap.Assisted and collaborated with User Experience (UX) team to design aspects of Relativity user interface and experience.Served as internal representative for product management; communicated product initiatives to organization, owned and maintained product backlog, and facilitated communication with stakeholders in all departments.

Greater Chicago Area

Developed product roadmaps & strategies, performed market analysis and customer research, delivered market requirements and user stories, managed product launches, created sales tools, product positioning, and product roll-out and training materials for internal teams.Created detailed product requirements documents to drive design and implementation, as well as eventual rollout, of new and updated software solutions.Coordinated with all departments in the company – Design, Development, Training, Documentation, Marketing, Sales, Professional Services, and Customer Support – to ensure successful delivery of the “whole product”.

Greater Chicago Area

Provided implementation and customization consulting services to our customers implementing the LexisNexis InterAction software package.Designed and executed database conversions from legacy contact management systems in to the LexisNexis InterAction database.Designed and built custom reports against the InterAction database.Managed multi-member teams to deliver successful services, meeting the highest customer standards.Served as liaison to senior management at the customer firm to ensure that all goals and requirements are attained.Lead customers in all stages of project management, requirements gathering, technical analysis, planning, testing, and implementation of firm-wide CRM software release. Managed multiple concurrent customer implementations while setting realistic customer expectations for all.Served as a team-of-one to deliver several full life-cycle implementations for smaller customer engagements.Mentored new staff members and trained them in team methodology and implementation practices.Acted as team liaison to Product Management and Product Design teams. Performed design reviews on all proposed software enhancements.Partnered with the sales team in defining sales strategies and approaches. Contributed in a pre-sales consulting environment through Professional Services capability reviews, development of custom demonstrations, technical pre-sales support, and Professional Services project scoping for complex engagements.Consistently received near-perfect scores on customer satisfaction surveys and generated referenceable customers.

Greater Chicago Area

Immediately after purchase of Eaglebrook Plastics, Inc. by USPL, Ltd. in February 1999, expanded all MIS management responsibilities to oversee all information systems for 8 existing manufacturing facilities nationwide. Recruited additional MIS staff and supervised department of 3 highly skilled technicians.Managed systems expansion related to 4 additional manufacturing facility acquisitions for a total of 12 manufacturing facilities nationwide.Directed company-wide systems growth to 20+ servers and 150+ users.Oversaw replacement of network infrastructure at Chicago facility, including fiber-optic backbone

Greater Chicago Area

Solely responsible all information systems for mid-sized manufacturing company including database management, programming and support, hardware, software, cabling, maintenance, and security.Developed and programmed custom modules and reports using proprietary manufacturing / accounting / customer service system.Trained new employees on use of company’s information systems.Designed and implemented company-wide networking enterprise including 6 servers, 40+ user workstations, Remote Access Services, and integrated Unix-based manufacturing / accounting system.Programmed HTML code and maintained company’s four websites.Oversaw purchase, installation, and continued programming and maintenance of the company’s telephone system.Budget, approve and authorize all information systems, telecommunications, and office equipment related purchases and expenditures.Cultivated relationships with vendors. Negotiated purchases, equipment leases, and maintenance and support contracts.

Greater Chicago Area

Programmed commercially distributed Windows-based software systems using object-oriented development environment and SQL databasesSupervised company's customer service support department as well as provided tier 2 and tier 3 support.Trained customers in use of company’s database systems.Maintained computer hardware and administered company local area network.Composed and edited system user's manuals.

Greater Chicago Area

Evaluated customer system requirements, prepared complete system specifications, and oversaw all stages of development and testing of Oracle-based computerized benefits administration systems.Drafted comprehensive user's manuals, and trained users.Developed requirements documentation and evaluated 3rd-party software packages for use in benefits consulting practice.

Greater Chicago Area

Administered the general operation of eight defined benefit pension plans.Assisted in implementation and introduction of various benefit plan revisions.Conceived, designed and implemented a PC based system to automate previously manual benefit calculations, which resulted in a 75% improvement in response time.