David T. Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Rockville, Maryland, Us

Contracted under IBM/Kyndryl to provide IT Operations Support to the State of Ohio Department of Administration & Office of Information Technology.DUTIES:Manage escalations and major incidents including the facilitation of technical/customer bridge lines, logistics, communications and coordination of service area assistance.Utilize ITSM and ITIL standards and best practices to support services provided to customers.Assist with managing the Customer Service Center (CSC) to ensure daily delivery targets are achieved and established process & procedures are followed.Assist with providing direction to CSC agents and techs related to OIT Services (e.g., O365, Mainframe, Network, Security, Servers & Storage).Monitor events and wall monitors to proactively identify service interruptions and outages.Assist with developing requirements, workflows, processes and procedures. Manage CSC Projects and teams to ensure projects, tasks and initiatives as properly assigned and deliverables are met.Assist CSC Senior Management with special projects and high-level initiatives.Ensure proper and effective communication to CSC Management, OIT Service Areas and customers.Ensure the development & management of CSC reports & appropriate distribution listsAPPLICATIONS:ServiceNOW, Onsolve One Call Now, Cisco Finesse, Cisco Jabber, Concur, Solarwinds Orion, IBM Netcool, IBM Watson AI, Exchange M365/O365, AD(Legacy), Azure AD, Microsoft Identity Management, Jira, DUO/VPN Admin Portal (SSO & MFA), Qualys Vulnerability Management

Columbus, Oh, Us

I provided Server, Network, Security, Desktop, POS Systems, Application, Printer Hardware & Software support to Stores Associates, Field Technician, Internal Departments for 2500+ stores.Duties:Monitor and maintain queue of store-related incidents escalated from the service desk or de-escalated from engineering teamsMaintain a watchful eye on incident patterns to identify trends, identify service desk enablement opportunities, and to aid in the capabilities of support teamsCollaborate with internal teams in the delivery of capital projects, representing the needs and capabilities of the support and operations teams, as well as the needs of our store associatesSupported point of sale operating system, Android and iOS mobile devices, and a global fleet of back-office print technology, basic to complex networking troubleshootingWork together with global vendors and contractors to provide consistent, high quality support for our LBrand storesAssist with store IT focused projects and rolloutsApplications: Cherwell, Citrix, Five9, Confluence

Hudson, Oh, Us

I provide Remote IT related support to Onsite Technician deploying upgraded POS systems to 600+ stores.

Enterprise level migration & testing of Windows7,8 & 10 to Windows 10 Cloud. Resources used were, VMWare Horizon, VMWare App Volume and ServiceNOW

Clifton, New Jersey, Us

Responsibilities:Managed IT Services Support/Help Desk Technician for Small to Enterprise Level ClientsDuties:Tier 1/3 Help Desk/Service Desk, Break-Fix, Applications/Platforms:ITGlue, Connectwise Manage, Connectwise Automate, Connectwise Control, Itarian, Autotask PSA, Datto BCDR, Share Point, Active Directory,

Responsibilities: Managed Services Support/Help Desk Technician for Small to Enterprise Level ClientsDuties: Primary Point of contact, SLA Service Level Agreement Enforcement, Ticket/Triage Management, Coordinate all field activity among field technicians and engineers. Monitor the progress of repairs taking place in the field. Managing Engineer & Technician Daily Calendar Items, Scheduling/Dispatching, Help Desk/Service Desk, Break-FixProject Management: Software & Server Migration Planning, Vendor & Contract Management, I.T. & DevOps Ticketing, Route Planning/ Dispatching, Deploying & Tracking Project Deliverables, Logistics Management, Order Tracking & Procurement, Alert/Alarm/Security Threat Management, CRM Optimization, Life Cycle ManagementNOC Support: Network System Performance Monitoring, Ticketing System Management, Proactive Endpoint Performance Monitoring, Work order Prioritization & Service Desk Triage Processing, Group Policy Configuration & Management,Applications/Platforms: AutoTask PSA, Datto RMM, Datto BCDR, Slack, Microsoft Office 360, Splashtop, Quickbooks, Drake Accounting, Google Suite, Apple iWork, Sophos Central Security, Active Directory, Microsoft Teams, Sophos Intercept X, Datto Remote Agent, SalesForce, Splashtop Viewer, Intermedia, Barracuda, PaperCut

Nielsen Research | Field RepresentativeEnlink Midstream | Oil Field Logistics ForemanCrosstex Energy | Oil Field Logistics CoordinatorNX Utilities/Google Fiber | Project Manager/AdminAM Communication | Broadband Installation Project ManagerAmerican Electric Power | Distribution Dispatcher IIITime Warner Cable | Field SupervisorTime Warner Cable | NOC OperatorTime Warner Cable | Tech DispatcherTime Warner Cable | Field LeadTime Warner Cable | Field TechnicianETI Technical College | Associate Degree in Electrical Engineering TechnologyWestern Governor University | Bachelor Degree in Information Security (No Degree)OSHA 10 Hour | License 002287736Manufacturing Skill Standards Council | Certified Logistics Associate | License 8049