Responsible for driving business results and company initiatives through execution of processes and operations. This includes providing effective leadership, strong communication, and setting clear and concise goals for my team.

Responsible for implementing and maintaining all customer success software within the company. This includes leading the business analysis and project management effort to drive overall customer success.

- Enhanced customer outreach by efficiently targeting specific customer groups using data analysis and custom reporting metrics.- Successfully configured technical campaigns and initiatives to help increase new product adoption by 25%. - Lead production activities relating to customer success and sales campaigns. This includes analyzing business requirements/data to provide effective communication and planning to project stakeholders.

Managed small – large tier accounts in the states of Florida and Alabama. This includes achieving and exceeding target goals/quota of $8,000,000 annually in ARR while continuing to improve clients product portfolios by selling new products/services.

- Perform or instruct software installation, configuration, and maintenance to set up and maintain systems.- Support inbound and outbound user interactions by proactively engaging with the user and adhering to any future products or services.- Ensure effective communication to users when new processes or procedures have been implemented.

Responsible for generating reliable sales leads through multiple methods of communication. This includes cold calling, attending in person events and shows, and networking with other sales team professionals.

- Responsible for creating financial objectives by forecasting requirements; preparing a project budget; scheduling expenditures; analyzing variances; initiating corrective actions- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements- Perform mechanical skills including, but not limited to, mechanical, plumbing maintenance, and… Show more - Responsible for creating financial objectives by forecasting requirements; preparing a project budget; scheduling expenditures; analyzing variances; initiating corrective actions- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements- Perform mechanical skills including, but not limited to, mechanical, plumbing maintenance, and electrical- Diagnose problems, replace and repair parts, analyze and critique adjustments on pool liners, filters, pumps, and water lines Show less

- Cross sell products and services while providing information to members that will improve their banking experience.- Recognize and initiate up-sell opportunities to enhance and maintain long-term banking relationships, while meeting and exceeding personal, as well as company wide goals.- Accurately perform customers' financial transactions by producing accurate work efficiently.- Display strong teamwork and leadership qualities within a corporate environment.

- Conduct technical logistic analysis and provide expertise in data analysis within warehouse inventory- Worked with teams of 5+ during pharmaceutical production projects to complete necessary jobs in an organized and timely fashion- Analyze and organize accurate data during productions and rehearse data onto spreadsheets- Work with Microsoft Office to organize data and complete specific project tasks.