David Ducharme Email & Phone Number

Portsmouth, New Hampshire, United States

Greater Boston Area

Fintech Consulting LLC provides program management and strategic consulting service resources with extensive demonstrated technology implementation, continuous improvement, and operations leadership expertise in the financial services field. Working with large-scale financial projects, Fintech Consulting LLC leverages proven expertise in driving innovative, leading-edge solutions that solve real business problems through the architecture, management, and implementation of complex, multimillion-dollar systems and technologies. Fintech Consulting LLC believes in a style of management committed to adding value through creative idea generation, intuitive business judgement, and data-driven decision making. This approach quickly assimilates new technologies in fast-paced, high-demand environments and promotes cohesiveness, ownership, and success.

Greater Boston Area

John Hancock is a company built on trust and integrity. Throughout our rich history which spans more than 150 years, we have remained true to the ideals on which our company was built, while also encouraging fresh insights and new ways of thinking. Whether it’s helping our clients plan for their financial future, helping local communities grow stronger, or helping our employees chart a course for their careers, we’re committed to offering help every step of the way. Because for us ― a promise made, is a promise kept.►Lead integral role in developing and delivering technical solutions in support of divisional functions and business unit objectives for US operations, US finance, HR, compliance, law, communications, brand communications and creative services, investigative services, and John Hancock Business Unit IS teams. ►Provided strategic leadership and support for portfolio of 300+ systems/tools that included strategic platforms (SalesForce, AWD, HP Suite) with significant user bases (up to 3000). Portfolio included mission-critical applications that support key financial and regulatory reporting/processing requirements. ►Led a 10-member, cross-functional team in excess of 130 staff (40% employees, 60% external resources) with multimillion-dollar budgets. Provided problem resolution support through remediation actions and monitoring to ensure effectiveness.

Greater Boston Area

►Ensured streamlined delivery of key information services solutions for all enterprise applications and information services groups while meeting business needs and commitments made to business. ►Provided sound oversight of business intelligence data, including appropriate use of database technologies, records retention procedures, and master data management techniques. Supported effective use of business intelligence tools. ►Oversaw vendor management and application governance for AWD and Salesforce. Provided enterprise-level support for all aspects of customer relationship, demand management, project management, and business analysis.►Managed a talented team of 10+ project managers and business analysts that supported operations shared services.

Portsmouth, Nh

►Spearheaded new business operations for Variable and Fixed Annuities and Structured Settlements operations. ►Built and managed an offshore development and tech support team in Manila. Team specialized in providing workgroup level application and database solutions, SharePoint development, and internal website design, build, and support. ►Managed Operations Key Account Managers (OKAMs) and Business Automation teams. OKAMs manage back office relationships and projects for firms at JH; assisted in problem resolution and coordinated communications to back offices.

Greater Boston Area

►Managed several areas of the IS organization in support of the Annuities business unit: Imaging and workflow production support and development. Improved team’s productivity by 10% by introducing tools and automation techniques that helped improve delivery efficiency and allowed the team to scale.►Orchestrated Vantage mainframe production support as well as overseeing MBPS Citrix Support team, Triton actuarial support, and Legacy JH mainframe support solutions. ►Vendor relationship management for multiple vendors, including DST.

Greater Boston Area

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Manulife is a leading Canada-based financial services group that is helping people achieve their dreams and aspirations, by putting customers’ needs first and providing them with the right advice and solutions. With principal operations in Canada, the U.S. and Asia, we provide more than 20 million customers in 22 countries and territories with financial advice, insurance, and wealth and asset management solutions.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬►Managed imaging and workflow systems for newly combined John Hancock/Manulife Annuity organization. Defined and executed strategic roadmap, implemented application efficiencies and integration into the new imaging system. ►Fostered strong vendor relationships across multiple departments. Drove business case development and contract negotiations. Efforts led to cost savings of over 20% and revenue generation of approximately 30% in 2006.

Greater Boston Area

►Managed image\workflow conversion project supporting the John Hancock\Manulife Merger including: JH Filenet image and workflow conversion, Upgraded AWD server infrastructure, including all new servers, application server software upgrades, image juke box, and desktop software. ►Partnered with other IT business delivery team leads to ensure alignment of projects and sound integration strategies

Westboro, Ma

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬For over 150 years, PNC has grown into one of America's most respected banks, because we're committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬►Implemented electronic statement presentation for multiple mutual fund clients. Ensured applications provided strategic leadership visibility to projected demand aiding in fulfilling orders faster. ►Designed and implemented application integration between multiple mainframe systems and retail Internet product.►Assigned and assisted mainframe programmers with systems referrals and enhancements, including the design of a daily Merrill Lynch CDSC commission transmission. ►Supported mainframe on-call help desk on ad-hoc and bi-monthly basis by assisting business team with systems issues and day-to-day solutions. Coordinate migration of software to production libraries.