David Renato Dumke Email & Phone Number

Brazil

Lontras, Santa Catarina, Brazil

Espírito Santo, Brasil

Responsible for managing the ERP implementation project. - Manage the implementation schedule. - Map the processes. - Design new processes and customizations. - Validate the adherence of the ERP to the business processes. - Assist in system parameterization. - Assist in the infrastructure acquisition process. - Create software usage documentation. - Train teams in the use of technology and execution of processes. Main results: - Acquired knowledge about many industry processes.

Rio Do Sul, Santa Catarina, Brasil

Responsible for conducting training, support and improvement of processes and software in the Tech area, with the main objective of digital transformation of the business. - Participate in meetings and negotiations with business partners. - Map and design processes (BPMN). - Design and manage the development of improvements in existing software. - Manage implementation projects of new digital platforms. - Train and guide people in the use of technology. - Provide level 2 support to the ERP system. - Develop integrations between ERP and third-party applications. - Extract, transform and load data into BI tools. - Create dashboards and help build KPIs, mainly in the commercial area. Main results: - Deployment of a platform to support users and manage IT projects. - Deployment of platform for people management in cloud environment. - Provide all employees with access to their data (sheet, point, etc.) through mobile devices, contributing to the digital transformation. - Development and implementation of application for 5S Management. - Mapping of commercial area processes (order workflow and recurrence strategies) - Automation of sales order entry processes in the commercial area, saving time, mitigating typing errors and ensuring compliance with commercial policies. - Development of an integration between custom forms and Pipedrive, contributing to the management of communication with customers and assisting in the management of leads and customers. - Implementation of a platform for analyzing the profitability of the product portfolio. - Extraction of data and construction of automated reports for the presentation of accounting and management information in the controllership area. - Implementation of BI in the commercial area.

Rio Do Sul E Região, Brasil

Management of the virtual store operation, mainly in the creation and management of processes in the areas of: - Picking and Packing (packaging processes and management of the shipment flow); - Management of freight transport (contract administration and cost analysis); - Product registration (SEO-oriented content and facilitator of internal processes); - Cross-docking and Drop Shipping (sending flow management and construction of an internal computerized system for control); - Inventory control; - Invoicing; - Customer service (creation and management of service processes and analysis and optimization of KPI's);- Communication through social networks; - E-mail Marketing (creation processes, organization and analysis of results) - Coordination of the e-commerce team; - Marketplaces Management (integrations, stock control, order management and service) Development and management of platform and own ERP: - Web Design; - Integrations with third parties (marketplaces, carriers, etc); - Operational flow (orders, product registration, offers, finance, etc); - Development team management; It was 5 years where I learned a lot about how to operate and evolve an e-commerce.

Rio Do Sul E Região, Brasil

Bachelor In Information Systems, Information Technology

Mba In Project Management, Project Management