• Developing and implementing the cloud vision and strategy for Aztec Group, aligning it with the business objectives and priorities• Leading and managing the cloud team, consisting of cloud engineers, analysts, and administrators, ensuring that they have the right skills, training, and resources to deliver high-quality cloud solutions• Establishing and maintaining strong relationships with internal and external stakeholders, including senior management, business units, customers, vendors, and partners, to understand their needs, expectations, and feedback regarding cloud services and solutions• Driving the adoption and migration of cloud technologies across the organization, ensuring that they are secure, compliant, and aligned with the IT policies and standards• Evaluating and selecting the best cloud providers, platforms, and services for the organization, based on the requirements, budget, and value proposition• Monitoring and optimizing the cloud costs, usage, and performance, identifying and resolving any issues or risks, and providing regular reports and dashboards on the cloud metrics and KPIs• Researching and staying updated on the latest trends, innovations, and best practices in cloud computing, and applying them to improve the cloud capabilities and outcomes of Aztec Group•

• Managed the technical migration of Aztec Group to Microsoft 365/Azure from multiple data centres, reducing costs and complexity. • Worked with stakeholders from different business units and external vendors to balance project scope, timeline, and quality. • Configured and deployed Microsoft 365/Azure security solutions, such as Azure AD, Intune, Defender, Cloud App Security, and Compliance Manager. • Trained and supported end-users and IT staff on the new platform and services, enhancing productivity and collaboration.•

• Led the discovery and analysis of multiple IT environments, including leading teams on large migration projects, E.g. tenant to tenant migrations.• Created a detailed statement of work and migration plan based on the customer's requirements and best practices. • Worked on multiple projects including, migrations of stand alone systems, including, Exchange, SharePoint, and Teams ensuring minimal downtime and data loss. • Provided guidance and oversight to the project team, change managers, and senior executives as required. • Conducted quality assurance and post-migration support, resolving issues and ensuring customer satisfaction.

• Led the discovery and analysis of multiple IT environments, including leading teams on large migration projects, E.g. tenant to tenant migrations.• Created a detailed statement of work and migration plan based on the customer's requirements and best practices. • Worked on multiple projects including, migrations of stand alone systems, including, Exchange, SharePoint, and Teams ensuring minimal downtime and data loss. • Provided guidance and oversight to the project team, change managers, and senior executives as required. • Conducted quality assurance and post-migration support, resolving issues and ensuring customer satisfaction.

• Worked on multiple projects including, migrations of standalone systems, including, Exchange, SharePoint, and Teams ensuring minimal downtime and data loss. • Provided guidance and oversight to the project team, change managers, and senior executives as required. • Provided internal upskilling workshops to traditional managed services engineers on the new ways of working on Microsoft 365 technologies, including best practices for troubleshooting and incident diagnostics. • Conducted quality assurance and post-migration support, resolving issues and ensuring customer satisfaction.

• Scoped, designed and implemented a major IT transformation programme with a strategic migration to cloud services.• Focused on consumption based IT modelling to maximise business benefit.• Dedicated towards a strategic plan which maximises future adaptability and flexibility to meet the changing needs of the business.OverviewWorking Links IT was in need of a complete and holistic review / restructure in order to update a number of legacy IT systems which were implemented over a number of years. This included looking to homogenise it’s approach to IT systems which were required to both under pin and support business process and meeting business objectives. A IT transformation plan was developed and implemented as detailed below:• Active Directory 2003 >>> Active Directory 2008R2 / Azure Hybrid identify management• Exchange 2003, SharePoint 2010, File servers >>> Office 365 E5 Suite• Windows XP / 7 >>> Intune managed, Windows 10 deployment• Legacy CRM solution >>> Cloud based CRM solution

• Project Managed the delivery of a MPLS roll out to 17 core sites in Ireland.• Project Managed the delivery of Salesforce improvements in line with business requirements.• Scoped, designed, project managed and implemented Skype for Business to all Ireland offices.• Scoped, designed, project managed and implemented a comprehensive service improvement plan of Infrastructure supporting the Ireland business.OverviewTuras Nua, a joint venture between Working Links and FRS Recruitment in Ireland required a strong project manager with technical expertise to implement 2 previously failed projects as well as conduct a comprehensive service improvement plan. Prior to any technical decisions a period of review and business familiarisation was required to understand the business objectives and how IT could assist in achieving these outcomes. Following the review a technical plan was complied, shared and planned with the business on remedying the issues based on business criticality and risk.Following the completion the 4 major workstreams the business reported IT was no longer a barrier to success and saw positive improvements in operational performance. During the closing down stages of the project streams, BAU governance was put into place with service management and business management to ensure continued dialogue, discussion and allow the identification of any further improvements.

• Accountable for management and communication of all high priority incidents.• Accountable for conducting post incident reviews of major outages.• Implemented improvements via external tooling to enhance the major incident communication process.OverviewMajor Incident management at O2 is treated with the upmost importance, respect and diligence throughout the company. This ethos ensures incidents are dealt with carefully, considered and always with the customer experience within focus. Whilst there I helped implement a new way of communicating major incidents using an external communications platform, xMatters. This allowed us to reduce the mean time to notify all concerned parties which included, Internal and external stakeholders. This reduction in time enabled the incident management team to concentrate on the task of co ordinating the resolution of the incident rather than repeatable routines, harnessing the power of automation. This ultimately resulted in a lower mean time to resolution of all high priority incidents and a better customer experience.

• Accountable for management and communication of all high priority incidents.• Accountable for conducting post incident reviews of major outages.• Accountable for management of the major incident report process through to publication.• Provides support to department team managers by defining best practice and quality standards (ISO20000, ISO27001 and ISO9001) as well as ensuring they are understood and followed.• Provide regular communication, giving clear direction and guidance.• Ensuring that problem management activities are completed post Incident and utilise problem / known error processes to ensure root causes of major/ high priority incidents are clearly identified. OverviewThe role of Duty Service Manager is central to the smooth running of a busy managed service and telecommunications provider. It offers many challenges and provides exposure to many aspects of the managed service operations including change, problem and escalation management as well as service improvement. The role involves activity promoting and defining best practice to all areas of the business and acts as a focal point during the lifecycle of major, critical and crisis incident management. A sound understanding of the business setup is essential; this includes both in terms of understanding the technologies used within the datacentres as well as the contractual agreements between the company and its clients and third parties.

• Accountable for the cross training of staff from a “service desk to service desk” proposition to include end user support• Responsible for the transition of the Shared Services Desk from Reading to GatesheadFunctional and hierarchal escalation point for tier 1 and 2 service desk analysts• Hierarchal escalation point for clients and 3rd parties• Accountable for ensuring key business indicators were achieved in line with industry and business targets• Accountable for the identification, documentation and training of Service improvements within the service desk• Responsible for a team of 8 service desk analysts• Responsible for the identification and creation of business processes to aid first time fix and mean time to resolution targets• Responsible for ensuring business continuity plans were fit for purpose, robust, easy to invoke and staff were adequately trained to a competent level

• Responsible for providing and developing service desk training materials for the British Airways Servicedesk• Accountable to Modis and British Airways staff for the continual review of staff performance in line with industry and business standards• Assisted in the identification of service improvements to aid service delivery to end users through increasing fix time fix rates, reducing mean time to resolution and reducing the average transaction time of Servicedesk analysts.