David Duran-Alcaraz Email and Phone Number

Report to Director of HR and provide direct daily HR guidance for a population of 1,000+ frontline associates, frontline Store Managers, Regional Operations Directors, and VPs.Key Accomplishments:•Investigate and resolve complex employee relations grievances such as discrimination and harassment claims, violent and non-violent misconduct, progressive policy violations. Provide policy interpretation and next step recommendations in partnership with stakeholders.•Conduct weekly Field visits of approximately 20 locations to evaluate team engagement, assess L&D needs and provide HR consultations with immediate grievance resolution.•Drive successful implementation of a new HRIS and provided in-person and virtual trainings to drive effective system utilization in partnership with COEs and Field Directors.

Reported to Director of HR and provided direct daily HR guidance for a population of 850+ frontline associates, frontline department managers, senior operations managers, and site GM’s. Peak season exceeded 2,000+ associates. Led functional team of 4 HR managers and 8 coordinators.Key Accomplishments:•Led team to exceed 100% of staffing plan during peak season and during companywide winddown. Achieved top status within supply chain and best practices that were modeled after our strategy and implementation.•Successfully executed WARN notifications while maintaining engagement of associates to ensure business continuity during inventory and operational winddown.•Conducted talent evaluation of team. Assessment led to positive attrition, upgraded talent, and better utilization of HR roles to promote and develop talent.•Investigated and resolved complex employee relations grievances such as discrimination and harassment. Provided policy interpretation and next step recommendations in partnership with stakeholders.•Monitored Federal, State and Local laws relating to EEOC, Title VII, Worker’s Compensation, FMLA, ADA, Unemployment compensation. Leveraged COEs for support and subject matter expertise.

Reported to HR Manager and provided HR guidance for 3 Casino properties. Total population of 3,000+ union and non-union team members, frontline managers, and Directors. Led a functional team of 10 specialists and coordinators. Key Accomplishments:•Managed and executed full cycle recruitment strategies which included interviewing 200+ candidates and onboarding 150+ new team members each week.•Strategic partner for Directors and above to create and execute hiring strategy and recruitment plans.•Created and maintained recruitment and onboarding data to provide to Managers and Above.

Reported to District Manager. Responsible for associate engagement, monthly sales goal attainment, and operational excellence. Provided leadership to a team of 6 managers, 3 coordinators and 60 associates. Key Accomplishments:•Conducted quarterly talent assessments in partnership with district peer group. Assessment led to the promotion of 10 associates in my store (4 twice and 2 into Store Directors) and developed regional bench.•Designed individualized training plans that supported employee education, experience, and exposure. This improved company culture and increased employee engagement, resulting in an engagement score of 92%.•Served as category management Champion and helped drive 3% sales increase in this category and supported the development of 10 ambassadors and the promotion of 5 into managers.

Responsible for associate engagement, monthly sales goal attainment, visual merchandising execution and category management. Provided leadership and strategic guidance to 8 managers and a team of 100 associates. Key Accomplishments:•Led team to achieve recruitment goal of 100+ associates to support the opening of the largest store in the West. •Oversaw the implementation of 30, 60, 90-day assessment/training plans for all employees. This led to the promotion of 4 associates and developed a regional talent bench.•Collaborated with an interdisciplinary team of 7 Regional Managers to deliver highest sales in the West.•Served as Regional Training Store Director. My team and I trained 16 managers in a 9-month period.

Reported to District Manager and Regional Visual Manager. Responsible for talent development, monthly sales attainment, gross margin contribution and localized marketing. Led a team that included 5 managers, 6 in-home designers and 20 sales associates.Key Accomplishments:•Recruited, hired, and trained a design team that managed up to 24 client design projects. This team delivered $4 million in annual sales or 40% of total store revenue.•Curated an assortment of furniture that was specific and relevant to local client demographic, which required the ability to forecast industry design trends.•Built positive working relationships with sister brand GMs to increase sales and traffic by driving cross brand loyalty program. Created a network of “Pop-up” local artisan small businesses that generated traffic and brand loyalty.

Reported to District Manager. Responsible for monthly sales goal attainment, operational excellence, and category management. Led a team of 120 associates which included 8 managers, 4 supervisors and sales associates.Key Accomplishments:•Oversaw the talent assessment of the team. Created progressive and individualized development plans to assist employees to reach their personal and professional goals. This led to the promotion of 7 associates within two locations. Annualized Employee Retention: 86%•Created training for managers that focused on business acumen, associate coaching, and operational excellence.•Led employee survey action planning for the district; held roundtables and partnered with district and regional leadership to action plan next steps.

Reported to District Manager. Responsible for talent development, associate engagement and the daily store operations of 8 different stores over a 12-year tenure.Key Accomplishments:•Strategic partner and field liaison that supported the following rollouts: Workbrain integrated scheduling, Daily Source Communications solution, and Customer order fulfillment – Ship from Store.•Designed and created content for leadership teams to drive business objectives and exceed customer expectations. •Opened, closed, and remodeled 5 locations in the Bay Area.