David Walter Email & Phone Number

London, GB

London, England, United Kingdom

• Infrastructure engineer with tasks focused around Videalert’s in-house developed products
• Managing HPE Hyper-V hypervisor clusters; installing/configuring virtual machines for clients
• Configuring Microsoft Remote Desktop Services for our bespoke cloud hosted platform
• Backing up and restoring SQL databases; running queries; carrying out internal pen testing
• Ensuring system uptime and ensuring scheduled maintenance does not impact our customers
• Systems administration;… Show more

Newcastle Upon Tyne, United Kingdom

• Providing IT services to cross-departmental teams on a site of 650 FTE, ensuring uninterrupted operational service to clients; procuring, deploying, and supporting IT hardware and software while adhering to corporate.
• Leading the IT build-out of the Newcastle Rocket site; hardware procurement and raising of POs to vendors while being aware of budget limitations; rack mounting switches/DC/firewalls; HW deployment/installation.
• Leading the IT build-out of the Newcastle Rocket site; hardware procurement and raising of POs to vendors while being aware of budget limitations; rack mounting switches/DC/firewalls; HW deployment/installation.
• Launching new client projects (including Lloyds, Vodafone, Uber, PayPal); determining HW requirements, purchasing, OS image creation, desktop/voice setup, user acceptance testing, facilitating implementation of BCPs.
• 1st / 2nd line support; resolving local IT issues, ensuring all IT systems (PCs, laptops, and mobile devices) remain secure, compliant, and patched with the security and antivirus updates
• 3rd line support; server/switch configuration, coordinating incident management response, cable patching/management of data/voice circuits from comms IDF/server rooms

Newcastle Upon Tyne, United Kingdom

• Managing and leading a team of Quality Evaluators / QA transaction monitors
• Producing performance reviews and providing coaching and mentoring to team members
• Implementing new processes and integrating new systems into the Quality department
• Completing checklists for process adherence (daily/weekly/monthly/quarterly/annular)
• Retrieving and processing calls from NICE Perform interactions recording software
• Scrubbing intteractions of PII to maintain compliance with PCI… Show more

Newcastle Upon Tyne, United Kingdom

• Supporting a team of 24 1st line agents for client programs Microsoft and BT
• Monitoring agent performance using KPI metrics and managing staff to meet SLAs
• Reviewing the quality of agents’ call logs and data capture, and providing coaching/feedback
• Testing new products and systems for bugs; providing feedback/suggestions for improvement
• Resolving escalated technical support and customer service issues and complaints
• Compiling daily/weekly reports and summaries for… Show more

South Shields, United Kingdom

• Providing IT support to a team of sales executives across multiple sites
• Leading an advertisement/marketing project to publicise the client brand
• IT quarterly reports to the board of directors through reports and presentations

South Shields

• Designing websites for Action Station and its associated social franchises, promoting brand identity using social media (LinkedIn, Facebook, Twitter) while driving customer engagement
• Developing a strong corporate presence across multiple platforms by working with stakeholders and third parties
• Compiling written pieces and arranging photo shoots; carrying out research to better understand the needs of our target market

Computing

Gcse, 10 Passes At Grade C And Above