David Young Email & Phone Number

Boston, Massachusetts, Us

Collector Platform Services, Payer Data Access, Collector Tools

Boston, Massachusetts, Us

Tools and Services: Search, API Platform and Developer Experience

Chicago, Illinois, Us

● Managed and led a team of 4 individual contributors responsible for the successful API integrations for Grubhub platform’s partners and enterprise restaurant locations● Worked cross functionality with product, engineering, and technical program managers in order to ensure smooth integration with partners and launch new functionality● Worked collaboratively to handle escalations - as well as defining the escalation process, and criteria

Boston, Massachusetts, Us

● High performing API technical solutions consultant for over 350 integration projects, focusing on project management, design, and workflow optimization for vendors and customers● Collaborate with internal product teams to develop and modify athenahealth APIs in response to customer requests, emerging market trends, and workflow gaps and optimizations● Interviewed and surveyed external stakeholders to gather product feedback; facilitated the rollout and iteration of new features through beta testing and GA launch● Responsible for calculating and reporting monthly operational KPIs, generating ad hoc reporting, and developing dashboards for the leadership team● Work cross-functionally across teams – including executives, product managers, engineers, vendors, change management, and developers – to gather high-level business requirements and translate to deliverables and plans● Manage and facilitate team meetings, project pipelines, capacity planning, and stakeholder management as the project manager● Spearheaded a process and grew a team dedicated to API integrations, including designing a self-service support model, which ultimately cut total cycle time time by 51%● Support the sales and solution design teams by meeting with prospective customers (for RFIs up to $1.5 million) to discuss integration capabilities and to promote athenahealth’s value proposition for data interoperability

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Round Rock, Texas, Us

● Produced concise communications and ad hoc reports prior to, during, and after high risk projects for senior executives and stakeholders; played a key role in eliminating risk and preventing the loss of millions of dollars in revenue● Conducted over 100 interviews/workshops with business managers, subject matter experts, and vendors to determine how a product is used, the optimal workflow, and a prioritized list of features and enhancements● Identified gaps in clients’ existing infrastructure and data flow information, proposed multiple potential solutions, and presented final recommendations to the leadership team● Analyzed quantitative and qualitative data to uncover ways to increase efficiency, reduce operational and capital costs, and improve security; examples include: ● Reduced the IT footprint of a Fortune 100 Pharmaceutical company by at least 12% and eliminated the possible risk of a $6 million exposure ● Identified opportunity costs for a Fortune 500 financial and insurance firm; discovered resources that consumed too much IT infrastructure and suggested redirecting resources to mission-critical operations, such as global commerce or financial transactions, that aligned better with client’s strategic roadmap

● Directed day-to-day general restaurant operations for a full service 150-seat facility while ensuring a positive dining experience for customers● Acquired strong customer service, problem solving, and interpersonal skills through interactions with employees and customers