Davide B. Email & Phone Number

Palo Alto, California, United States

• Lead in research, test, and deploy of Meraki Management Device on 30 IPADs including: setting up the accounts, Apple School set up, add restrictions to user profiles, Wi-Fi, and add the kiosk mode feature.• Replaced the HP switches and routers with Meraki brand and set up the proper VLANs, port forwarding and VPNs.• Created and set up a new File Server in Windows Server 2016 and migrated all the files from the old server to the new one and applied the right permission to shared folders.• Use of PowerShell, and SQL to update users’ profile in AD, run back-ups, and optimized current scripts.• Deployed an Ubuntu and OpenSUSE server, installed neuroscientist programs from source code like Anaconda FSL, GridEngine.• Assembled a Dell server where I configured a VMware cluster with RAID 10 and a NAS for production VMs, migrated VMs from Nutanix to VMware in Santa Clara datacenter.• Managing Veeam backups across multiple NAS and uploading weekly backups to Google Cloud Storage using 3-2-1 backup rule.• Working on VMware maintaining the VMs and creating new ones on demand.• Use of Meraki MDM to restrict specific computers and staff cellphones for only Palo Alto University operations.• Manage a Nutanix cluster with legacy VMs and maintain regular backups of the system to prevent data loss. • Renewed and updated SSL certificates on production environments like OneLogin, Jenzabar and web servers.• Mentor less experienced staff in a specific area of expertise.

Palo Alto, Ca

• Worked with manufactures/vendors and assessed and resolved problems.• Managed Sophos cloud console and resolved problems with end user clients.• Managed accounts in Google Business Admin interfaces adding users, remove distribution lists.• Using Microsoft Active Directory to add, delete users, reset passwords, and change user permissions.• Researched, analyzed, and recommended software an or hardware changes to resolve any problems and share knowledge with other team members.• Kept the operating system images up to date with new most recent software and hardware.• Diagnosed and resolved client workstation and mobile device hardware and software issues.• Used of Zendesk as ticketing system to track customer requests.• Developed and implemented procedures and controls for improving queue time.• Solved clients’ software and hardware issues using remote access control such as TeamViewer.

• Troubleshooting on Chromebooks.• Managed accounts in Google Business administrative console handling new and exiting users and distribution lists.• Using Microsoft Active Directory to add, remove and reset passwords and change permisisons.• Working on Printer server to add printers and install the new printers on users' laptop.• Managed projectors connected to AppleTV and AirParro2.• Submit tickets to resolve users issue.• Modified and repaired hardware and solved technical issues.• Resolved problems with malfunctioning products.

Milan Area, Italy

• Customer support experience in VoIP / SIP protocols and familiar with debugging tools like Wireshark.• Provided IT support to non-technical personnel within the business or by remote support.• Program Manager for new upcoming clients. • Solved clients’ software and hardware issues using remote access control like TeamViewer• Managed incoming and outgoing technical ticketing reports using OTRS and other business software. • In charge of updating company’s Wiki products. • Evaluated and responded to incoming sales leads and request for technical support assistance.• Met and exceeded company sales and productivity goals.• Identified and solved technical issues with a variety of diagnostic tools.• Remained up-to-date on the latest technologies and solutions applicable to company products.• Worked cross-functionally with engineering and operations teams to improve performance and delivery.• Main point-of-contact for support, onboarding, onsite-training for all new clients. • Managed all incoming and outgoing technical ticketing requests with a strict SLA.• Configured the LAN and WAN for the lab test environment with switches and routers, also configured the DNS and DHCP Server, reserved some IP address for static IP desktop phone and Wi-Fi with WPA2 encryption.Managed and restricted mobile phones (Apple, Android) with company’s restrictions and polices.

• Custom RSS Reader: Classic RSS reader.• My Secure Edge: Created app to save all credentials by adding cryptography protection.• Coffee Bean is for those who love coffee. Using Google Place API and Google Maps API I was able to show all the nearest coffee shops with photos and clients’ comments.

Milan Area, Italy

• Supported both internal and external customers, along with various cross functional groups, resolving device issues, software updates, and general product inquiries. • Submit trouble tickets to resolve customer issues (network, outages, tower inquiries) when necessary. • Modified and repaired hardware and resolved technical issues• Managed call flow and responded to technical support needs of customers.• Evaluated and responded to incoming sales leads and request for technical support assistance.• Met and exceeded company sales and productivity goals.Resolved problems with malfunctioning products.