Davide Barnes Email & Phone Number

Honolulu, Hawaii, United States

Waikiki

Koloa, Hawaii, United States

Hawaii, United States

Cupertino, Ca

In this role I lead the Central Coast of California Operations which is comprised of 4 stores, 4 direct reports and 400+ team members generating annual sales in excess of $120MM. My hospitality leadership experience transferred seamlessly into this role as the core responsibilities are identical: in-depth customer and employee focus, operational excellence, and a strong drive for results. I have also been able to consistently serve as an Apple representative in the community by… Show more In this role I lead the Central Coast of California Operations which is comprised of 4 stores, 4 direct reports and 400+ team members generating annual sales in excess of $120MM. My hospitality leadership experience transferred seamlessly into this role as the core responsibilities are identical: in-depth customer and employee focus, operational excellence, and a strong drive for results. I have also been able to consistently serve as an Apple representative in the community by volunteering with local organizations such as Special Olympics, The Surfrider Foundation, and Boys and Girls Club of America. My key accomplishments include:• Leading my team to consistently place in the top 5 markets for overall sales growth• Leadership of a store renovation with improved operational excellence and customer focus which yielded an additional $20m+ annually in sales• Enhanced customer service through training, coaching, and an improved customer follow-up process which resulted in consistently placing in the top 3 markets for overall customer focus• Show less

Shanghai, China

Hong Kong-based Shangri-La Hotels and Resorts is one of the world’s premier hotel owners and operators and currently manages over 100 hotels globally in 76 destinations.I oversaw the daily hotel operations encompassing 951 guest rooms and suites, 10 food and beverage outlets, over 17,000 square meters of event space, 2 health clubs, and Chi Spa; supervised 7 direct reports with the management of up to 1,100 team members involving recruiting and training. Directed renovation of the River… Show more Hong Kong-based Shangri-La Hotels and Resorts is one of the world’s premier hotel owners and operators and currently manages over 100 hotels globally in 76 destinations.I oversaw the daily hotel operations encompassing 951 guest rooms and suites, 10 food and beverage outlets, over 17,000 square meters of event space, 2 health clubs, and Chi Spa; supervised 7 direct reports with the management of up to 1,100 team members involving recruiting and training. Directed renovation of the River Wing reception area and Lobby Lounge.Key achievements included:• Increased YOY profitability in both Rooms and Food and Beverage Divisions through the development and execution of a revenue management strategy and performance management.• Improved hotel’s Richey Evaluation scores and overall customer satisfaction through employee training.• Received multiple recognitions, including “World’s Best Places to Stay”, Condé Nast Traveler (2013); “Best Hotels in the World”, Travel & Leisure (2013); and “Best Business Hotel”, National Geographic Traveler (2012). Show less

Beverly Hills, Ca

Four Seasons Hotels and Resorts is an international luxury hospitality company operating more than 100 hotels.I managed the daily hotel activities including 285 guest rooms and suites, 3 food and beverage outlets, over 1,500 square meters of event space, and health club and spa; supervised 5 direct reports with the management of up to 500 team members. Designed and implemented operational strategies; built and maintained relationships.My accomplishments included:• Achieved… Show more Four Seasons Hotels and Resorts is an international luxury hospitality company operating more than 100 hotels.I managed the daily hotel activities including 285 guest rooms and suites, 3 food and beverage outlets, over 1,500 square meters of event space, and health club and spa; supervised 5 direct reports with the management of up to 500 team members. Designed and implemented operational strategies; built and maintained relationships.My accomplishments included:• Achieved Top 20th Percentile for Guest Satisfaction company-wide through training and performance management.• Served as the Project Manager for two of the company’s pilot programs involving Guestroom Innovation and Guest Experience. Show less

Prague, Czech Republic

As the General Manager, I headed all aspects of the hotel functions comprising 157 guest rooms and suites, Michelin Star restaurant, health club and spa, and events; supervised 7 direct reports with the management of up to 200 team members. Aligned team members with priorities for optimal operational efficiencies.Major successes included:• RevPAR leader in Prague through the development and implementation of a revenue management strategy.• Recognized for Optimal Customer Service… Show more As the General Manager, I headed all aspects of the hotel functions comprising 157 guest rooms and suites, Michelin Star restaurant, health club and spa, and events; supervised 7 direct reports with the management of up to 200 team members. Aligned team members with priorities for optimal operational efficiencies.Major successes included:• RevPAR leader in Prague through the development and implementation of a revenue management strategy.• Recognized for Optimal Customer Service through training and performance management: “#1 Best European Hotel for Service” (2009), Conde Nast Traveler Magazine; “World’s Best Service #4 European Hotel” (2009), Travel & Leisure Magazine. Show less

Philadelphia, Pa

I administered the daily hotel activities with 217 guest rooms and suites, restaurant, luxury spa and salon, and events; supervised 5 direct reports with the management of up to 500 team members. Increased hotel occupation and enhanced the staff’s sales skills. Initiated a process of measuring reservations call conversion; improved the overall external service ratings.Key achievements included:• RevPAR leader in Philadelphia by developing and executing a revenue management… Show more I administered the daily hotel activities with 217 guest rooms and suites, restaurant, luxury spa and salon, and events; supervised 5 direct reports with the management of up to 500 team members. Increased hotel occupation and enhanced the staff’s sales skills. Initiated a process of measuring reservations call conversion; improved the overall external service ratings.Key achievements included:• RevPAR leader in Philadelphia by developing and executing a revenue management strategy.• Attained $250K annual savings through a restructuring of the hotel’s internal labor management practices.• Achieved #1 Zagat Rated Restaurant in Philadelphia for Food, Décor, and Service by ensuring optimal customer service provision, efficient staffing, training, and performance management. Show less

Santa Cruz, Ca

Benchmark Resorts and Hotels is a global hospitality company with over 70 properties.I led the daily hotel operations including 157 guest rooms and suites, 3 food and beverage outlets, health club and spa, and events; supervised 6 direct reports with the management of up to 200 team members. Developed and executed sales strategies; attained the strongest pace of future bookings in the property’s history.Major accomplishments included:• Achieved highest paid occupancy in the… Show more Benchmark Resorts and Hotels is a global hospitality company with over 70 properties.I led the daily hotel operations including 157 guest rooms and suites, 3 food and beverage outlets, health club and spa, and events; supervised 6 direct reports with the management of up to 200 team members. Developed and executed sales strategies; attained the strongest pace of future bookings in the property’s history.Major accomplishments included:• Achieved highest paid occupancy in the company (post-September 11) by restructuring the Sales Department.• Acquired highest customer survey scores in the company through training and performance management.• Increased F.I.T. room nights 25% by creating a Central Reservations Department. Show less

Olympic Valley, Ca

Olympic Valley, Ca

Minneapolis, Mn