Davide Barone Email and Phone Number
Assess infrastructure on a regular basis to ensure it continues to meet necessary demandsManage daily operations of the IT departmentCoordinate the needs of in-house IT experts and remote employees, vendors and contractorsProtect customer data from outside infiltration through encryption, secure data storage and other necessary meansAssist with the installation of new hardware and software and help train employees on its useManage and oversee departmental quotasOffer suggestions for possible upgrades and changes within the IT department• Provide hardware / software / network problem diagnosis• Route problems to internal I.M. support staff• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution• Administer and provide User Access and Exit controls• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's• Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork • Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems• Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments • Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilitiesTechnical trainer/Help desk floor support / Advanced troubleshooting O.S. (client/server) xp/vista/7/8/10 - Windows OS server 2008/2012Active Directory policies and administrationMS Windows (8/7/10) and Ms Office (2013/2016/365) advanced troubleshootingMDM devices troubleshooting ( IOS/Android)Networking intermediate skills ( switch, router, tcp/ip protocol, firewall, NAS)Maintenance hardware/softwareRemote control software : netop remote control/pc anywhere/bomgar/windows remote controlVPN advanced troubleshooting.Cisco VPN, MDM, MS Intune
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Technical Support EngineerUniversità Della CalabriaCrotone, It
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Technical Support EngineerUniversità Di Crotone - Medicina E Chirurgia Td Nov 2024 - PresentCrotone, Calabria, Italia
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Information Technology Help Desk TechnicianNexsoft S.P.A. Jun 2021 - Oct 2024Napoli, Campania, Italia -
It Help Desk Specialist Support - Deutsche Bank ProjectHcl Technologies Oct 2015 - Jun 2021Kraków Area, Polonia• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users • Route problems to internal I.M. support staff• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution• Administer and provide User Access and Exit controls• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention'sMain accountabilities• Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork • Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems• Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments • Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities -
Help Desk SpecialistHcl Technologies Jul 2015 - Jun 2021Kraków Area, PoloniaAssess infrastructure on a regular basis to ensure it continues to meet necessary demandsManage daily operations of the IT departmentFloor supportDevelop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfactionCoordinate the needs of in-house IT experts and remote employees, vendors and contractorsProtect customer data from outside infiltration through encryption, secure data storage and other necessary meansAssist with the installation of new hardware and software and help train employees on its useManage and oversee departmental quotasOffer suggestions for possible upgrades and changes within the IT department
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Specialista ItSurgel Jonica Srl / Logistica Sas - Gdo 2003 - 2014Crotone, ItaliaIT SPECIALIST TECHNICIANProvide desk side support for over 300 users in Crotone area by phone,remote desktop control , emailor in person as needed to minimize customer downtime- Take ownership of a customer incident and seeing it till the closure- Plan and lead training sessions for new and existing clients for use software- Handling incoming issues via the phone / e-mail promptly and effectively- Updating support documentation- Make demo with laptop for show our software to potential customers- Installation, relocation, and configuration of new hardware - Rebuild computer Windows 7 / Windowsxp / windows 2003 serverThe aim of IT Local Support is to ensure that all the workers can use the technology without any issueand breakdowns, typical duties include:- installing and configuring computer hardware, software, systems, networks, printers and scanners- planning and undertaking scheduled maintenance upgrades and migrations- setting up accounts for staff- talking to clients and computer users to determine the nature of any problems they encounter- responding to breakdowns
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Information Technology Help Desk TechnicianEsa Software Jan 2002 - Dec 2002Rimini, ItaliaHelp Desk 1°levelSoftware TesterProvide hardware / software / network problem diagnosis / resolution via telephone forcustomer's end users• Route problems to internal I.M. support staff• Coordinate and manage relationships with vendors and support staff that provide hardware /software / network problem resolution• Administer and provide User Access and Exit controls• Use the Call Tracking System to document and manage problems and work requests and theirrespective resolutions and circumvention'sMain accountabilities• Work closely with help desk peers in cross-training, development/implementation of operationalexcellence procedures and fostering teamwork• Work closely with I.M. support staff to obtain technical knowledge and to permanently solvechronic problems• Projects: perform effectively as project leader or project team member as required for help deskprojects and internal assignments • Training: Be willing to participate in on the job and commercialtraining designed to enhance skills and support capabilities
Davide Barone Skills
Davide Barone Education Details
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Università Deli Studi Della CalabriaEconomia E Amministrazione Delle Imprese -
Diploma Tecnico Commerciale48/60
Frequently Asked Questions about Davide Barone
What company does Davide Barone work for?
Davide Barone works for Università Della Calabria
What is Davide Barone's role at the current company?
Davide Barone's current role is Technical Support Engineer.
What schools did Davide Barone attend?
Davide Barone attended Università Deli Studi Della Calabria, Diploma Tecnico Commerciale.
What skills is Davide Barone known for?
Davide Barone has skills like Microsoft Excel, Project Management, Assistenza Clienti, Microsoft Office, Strategia D'impresa, New Business Development, Trattative, Gestione Vendite, Powerpoint, Lingua Inglese, Server Windows, Desktop Remoto.
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Davide Barone
Laureato In Statistica (Data Analyst Degree) | Sas Certification | R | Sql | Python | Professional Player And Content Creator For Reply TotemPalermo -
Davide Barone
International Senior Tax Consultant - Global Mobility Presso EyGreater Milan Metropolitan Area -
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Davide Barone
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